{"id":2037,"date":"2021-04-09T17:25:55","date_gmt":"2021-04-09T09:25:55","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/cn\/?p=2037"},"modified":"2022-11-02T11:24:54","modified_gmt":"2022-11-02T03:24:54","slug":"what-is-a-customer-journey","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/cn\/what-is-a-customer-journey\/","title":{"rendered":"\u4ec0\u4e48\u662f\u5ba2\u6237\u65c5\u7a0b"},"content":{"rendered":"<div class=\"preview\">\n<div class=\"preview__inner-1\">\n<div class=\"preview__inner-2\">\n<div class=\"cl-preview-section\">\n<div 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href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=Infographic&amp;name=What-is-a-Customer-Journey&amp;external=https%3A%2F%2Fblog.visual-paradigm.com%2Fwp-content%2Fuploads%2F2021%2F04%2FWhat-is-a-Customer-Journey.png\">\u7f16\u8f91\u6b64\u6a21\u677f<\/a><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h2 id=\"why-study-a-customer-journey\"><span id=\"Why_Study_a_Customer_Journey\">\u4e3a\u4ec0\u4e48\u8981\u7814\u7a76\u5ba2\u6237\u65c5\u7a0b\uff1f<\/span><\/h2>\n<\/div>\n<div 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src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/1_how-to-do-customer-journey-mapping.png\" alt=\"What is a Customer Journey sample 4\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/8917d079-ed73-4be9-a5f8-79c35a9d291f.xml&amp;name=How%20to%20Do%20Customer%20Journey%20Mapping\">\u7f16\u8f91\u6b64\u6a21\u677f<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"cl-preview-section\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u6545\u4e8b\u5b9a\u4e49\u4e86\u6211\u4eec\u7684\u4e16\u754c\u3002\u4ece\u6d1e\u7a74\u7684\u5899\u58c1\u5230\u7bdd\u706b\u5468\u56f4\u7684\u4f20\u8bf4\uff0c\u81ea\u4ece\u6211\u4eec\u6709\u4ea4\u6d41\u4ee5\u6765\uff0c\u5b83\u4eec\u5c31\u4e00\u76f4\u4f34\u968f\u7740\u6211\u4eec\u3002\u5b83\u4eec\u4e0d\u65ad\u53d1\u5c55\uff0c\u4f46 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