{"id":4046,"date":"2022-02-24T14:02:36","date_gmt":"2022-02-24T06:02:36","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/cn\/?p=4046"},"modified":"2022-11-30T16:53:24","modified_gmt":"2022-11-30T08:53:24","slug":"understanding-customer-behavior-and-customer-journey","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/cn\/understanding-customer-behavior-and-customer-journey\/","title":{"rendered":"\u4e86\u89e3\u5ba2\u6237\u884c\u4e3a\u548c\u5ba2\u6237\u65c5\u7a0b"},"content":{"rendered":"

\u4ec0\u4e48\u662f\u5ba2\u6237\u884c\u4e3a\uff1f<\/span><\/span><\/h3>\n

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    \n
  1. \u9700\u6c42\u8bc6\u522b<\/span><\/strong>\u2014\u2014\u8425\u9500\u9700\u8981\u53d1\u73b0\u6d88\u8d39\u8005\u7684\u6f5c\u5728\u9700\u6c42\uff0c\u5e76\u5c06\u6f5c\u5728\u9700\u6c42\u8f6c\u5316\u4e3a\u5b9e\u9645\u9700\u6c42\u3002\u9700\u6c42\u53ef\u4ee5\u5206\u4e3a\u4e24\u5927\u7c7b\uff0c\u5373\u5185\u5fc3\u9700\u6c42\u548c\u529f\u80fd\u9700\u6c42\uff0c\u4e24\u8005\u5408\u4e8c\u4e3a\u4e00\uff0c\u6700\u5927\u9650\u5ea6\u5730\u6ee1\u8db3\u8d2d\u4e70\u8005\u7684\u9700\u6c42\u3002\u4e00\u4e2a\u597d\u7684\u8425\u9500\u4eba\u5458\u53ef\u4ee5\u53d1\u73b0\u5ba2\u6237\u7684\u591a\u79cd\u9700\u6c42\uff0c\u800c\u4e0d\u662f\u505c\u7559\u5728\u4e00\u79cd\u9700\u6c42\u4e0a\u5e76\u5c06\u5176\u8f6c\u5316\u4e3a\u5b9e\u9645\u4e1a\u52a1\u3002<\/span><\/li>\n
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  3. \u8bc4\u4ef7<\/span><\/strong>\u2014\u2014\u8bc4\u4ef7\u4e0d\u540c\u4ea7\u54c1\u7684\u4f18\u7f3a\u70b9\u3001\u4e0d\u540c\u5c5e\u6027\u7684\u4f18\u52a3\u3001\u6743\u91cd\u6807\u51c6\u7684\u9ad8\u4f4e\uff0c\u6700\u7ec8\u5f71\u54cd\u51b3\u7b56\u7684\u76ee\u7684\u3002<\/span><\/li>\n
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    <\/p>\n

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    \n

    CJM \u6a21\u677f\u548c\u793a\u4f8b<\/span><\/span><\/h3>\n<\/div>\n
    \n

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    \n

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    \n

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    \n

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    <\/a><\/p>\n<\/div>\n

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    \n

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    \n

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    \n

    <\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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