{"id":4046,"date":"2022-02-24T14:02:36","date_gmt":"2022-02-24T06:02:36","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/fa\/?p=4046"},"modified":"2022-11-30T16:58:45","modified_gmt":"2022-11-30T08:58:45","slug":"understanding-customer-behavior-and-customer-journey","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/fa\/understanding-customer-behavior-and-customer-journey\/","title":{"rendered":"\u062f\u0631\u06a9 \u0631\u0641\u062a\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc \u0648 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc"},"content":{"rendered":"<h3><span id=\"What_is_Customer_Behavior\"><span>\u0631\u0641\u062a\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f<\/span><\/span><\/h3>\n<p><span>\u0631\u0641\u062a\u0627\u0631 \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u0647 \u0645\u0637\u0627\u0644\u0639\u0647 \u0627\u0641\u0631\u0627\u062f\u060c \u06af\u0631\u0648\u0647 \u0647\u0627 \u06cc\u0627 \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0627 \u0648 \u06a9\u0644\u06cc\u0647 \u0641\u0639\u0627\u0644\u06cc\u062a \u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 \u062e\u0631\u06cc\u062f\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0648 \u062f\u0641\u0639 \u06a9\u0627\u0644\u0627\u0647\u0627 \u0648 \u062e\u062f\u0645\u0627\u062a \u0627\u0633\u062a.\u00a0\u0631\u0641\u062a\u0627\u0631 \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u0647 \u0634\u0627\u0645\u0644 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0686\u06af\u0648\u0646\u0647 \u0627\u062d\u0633\u0627\u0633\u0627\u062a\u060c \u0646\u06af\u0631\u0634 \u0647\u0627 \u0648 \u062a\u0631\u062c\u06cc\u062d\u0627\u062a \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u06af\u0627\u0646 \u0628\u0631 \u0631\u0641\u062a\u0627\u0631 \u062e\u0631\u06cc\u062f \u062a\u0623\u062b\u06cc\u0631 \u0645\u06cc \u06af\u0630\u0627\u0631\u062f.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-behaviors-illustration.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc Business Illustration: Customer Behaviours Illustration (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u062a\u0635\u0648\u06cc\u0631\u0633\u0627\u0632\u06cc \u062a\u062c\u0627\u0631\u06cc Scenarios)\" width=\"344\" height=\"229\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/purchasing-habits-illustration.png\" width=\"344\" height=\"229\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/consumer-motivation-illustration.png\" width=\"344\" height=\"229\" \/><\/p>\n<p><span>\u062a\u0635\u0627\u0648\u06cc\u0631 \u0628\u0627\u0644\u0627 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f:\u00a0<\/span><a href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=ScenariosBusiness&amp;gallery=\/repository\/7d01a296-e8d2-4042-97b0-c16c66100a3e.xml&amp;name=Customer%20Behaviors%20Illustration%20\" target=\"_blank\" rel=\"noopener\"><span>\u0631\u0641\u062a\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/a><span>\u00a0\u060c\u00a0<\/span><a href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=ScenariosBusiness&amp;gallery=\/repository\/d7c38698-8ea6-4523-9535-1d21d5c7cfdd.xml&amp;name=Purchasing%20Habits%20Illustration\" target=\"_blank\" rel=\"noopener\"><span>\u0639\u0627\u062f\u062a \u062e\u0631\u06cc\u062f<\/span><\/a><span>\u00a0\u060c\u00a0<\/span><a href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=ScenariosBusiness&amp;gallery=\/repository\/46696d88-f79b-4545-aa07-e0565dcc19a7.xml&amp;name=Consumer%20Motivation%20Illustration\" target=\"_blank\" rel=\"noopener\"><span>\u0627\u0646\u06af\u06cc\u0632\u0647 \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u0647<\/span><\/a><\/p>\n<h3><span id=\"What_is_Customer_Journey\"><span>\u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f<\/span><\/span><\/h3>\n<p><span>\u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u06a9\u0644 \u062a\u062c\u0631\u0628\u0647 \u0627\u06cc \u0627\u0633\u062a \u06a9\u0647 \u06cc\u06a9 \u0645\u0634\u062a\u0631\u06cc \u0647\u0646\u06af\u0627\u0645 \u0628\u0631\u0642\u0631\u0627\u0631\u06cc \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u06cc\u06a9 \u0628\u0631\u0646\u062f \u062f\u0627\u0631\u062f.\u00a0\u0646\u0642\u0634\u0647 \u0631\u0627\u0647 \u06a9\u0627\u0645\u0644 \u062a\u0639\u0627\u0645\u0644 \u0627\u0632 \u06a9\u0634\u0641 \u0628\u0631\u0646\u062f \u062a\u0627 \u062e\u0631\u06cc\u062f \u0648 \u0641\u0631\u0627\u062a\u0631 \u0627\u0632 \u0622\u0646 \u0631\u0627 \u062f\u0631 \u0646\u0638\u0631 \u0645\u06cc \u06af\u06cc\u0631\u062f.\u00a0\u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0645\u0639\u0627\u0645\u0644\u0647 \u0646\u06cc\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u0628\u0631 \u0627\u062d\u0633\u0627\u0633 \u0645\u0634\u062a\u0631\u06cc \u067e\u0633 \u0627\u0632 \u062a\u0639\u0627\u0645\u0644 \u0628\u0627 \u0628\u0631\u0646\u062f \u0627\u0633\u062a.<\/span><\/p>\n<blockquote><p><span>\u0628\u0647\u062a\u0631\u06cc\u0646 \u0631\u0627\u0647 \u0628\u0631\u0627\u06cc \u062a\u0631\u0633\u06cc\u0645 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0628\u0627 \u06a9\u0641\u0634 \u0647\u0627\u06cc \u0627\u0648 \u0631\u0627\u0647 \u0628\u0631\u0648\u06cc\u062f!<\/span><\/p><\/blockquote>\n<ol>\n<li><strong><span>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0646\u06cc\u0627\u0632\u0647\u0627<\/span><\/strong><span>\u00a0\u2013 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0646\u06cc\u0627\u0632 \u0628\u0647 \u06a9\u0634\u0641 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0628\u0627\u0644\u0642\u0648\u0647 \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u06af\u0627\u0646 \u0648 \u062a\u0628\u062f\u06cc\u0644 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0628\u0627\u0644\u0642\u0648\u0647 \u0628\u0647 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u062f\u0627\u0631\u062f.\u00a0\u0646\u06cc\u0627\u0632\u0647\u0627 \u0631\u0627 \u0645\u06cc \u062a\u0648\u0627\u0646 \u0628\u0647 \u062f\u0648 \u062f\u0633\u062a\u0647 \u062a\u0642\u0633\u06cc\u0645 \u06a9\u0631\u062f\u060c \u06cc\u0639\u0646\u06cc \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0642\u0644\u0628\u06cc \u0648 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f\u06cc \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0628\u0647 \u062d\u062f\u0627\u06a9\u062b\u0631 \u0631\u0633\u0627\u0646\u062f\u0646 \u062a\u0645\u0627\u06cc\u0644 \u062e\u0631\u06cc\u062f\u0627\u0631 \u062f\u0631 \u06cc\u06a9 \u062f\u0633\u062a\u0647 \u062a\u0631\u06a9\u06cc\u0628 \u0645\u06cc \u0634\u0648\u0646\u062f.\u00a0\u06cc\u06a9 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628 \u062e\u0648\u0628 \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u062c\u0627\u06cc \u062a\u0648\u0642\u0641 \u062f\u0631 \u06cc\u06a9 \u0646\u06cc\u0627\u0632 \u0648 \u062a\u0628\u062f\u06cc\u0644 \u0622\u0646 \u0628\u0647 \u062a\u062c\u0627\u0631\u062a \u0648\u0627\u0642\u0639\u06cc\u060c \u0686\u0646\u062f\u06cc\u0646 \u0646\u06cc\u0627\u0632 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627 \u06a9\u0634\u0641 \u06a9\u0646\u062f.<\/span><\/li>\n<li><strong><span>\u062c\u0633\u062a\u062c\u0648 \u0628\u0631\u0627\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/span><\/strong><span>\u00a0&#8211; \u06cc\u06a9 \u0645\u062d\u06cc\u0637 \u062f\u0627\u062e\u0644\u06cc \u0648 \u062e\u0627\u0631\u062c\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f \u06a9\u0647 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062f\u0631 \u0622\u0646 \u0630\u062e\u06cc\u0631\u0647 \u0645\u06cc \u0634\u0648\u062f.\u00a0\u0645\u062d\u06cc\u0637 \u062f\u0627\u062e\u0644\u06cc \u0634\u0627\u0645\u0644 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0632 \u0642\u0628\u0644 \u0645\u0648\u062c\u0648\u062f\u060c \u0627\u0646\u0648\u0627\u0639 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0630\u062e\u06cc\u0631\u0647 \u0634\u062f\u0647 \u062f\u0631 \u0628\u0627\u0646\u06a9 \u062d\u0627\u0641\u0638\u0647 \u0645\u063a\u0632\u060c \u0628\u0631\u0646\u062f\u0647\u0627 \u0648 &#8230; \u0645\u06cc \u0628\u0627\u0634\u062f. \u0645\u062d\u06cc\u0637 \u062e\u0627\u0631\u062c\u06cc \u0634\u0627\u0645\u0644 \u0628\u0631\u0631\u0633\u06cc \u0633\u0627\u06cc\u0631 \u0645\u062d\u0635\u0648\u0644\u0627\u062a\u060c \u0628\u0631\u0631\u0633\u06cc \u0645\u062d\u0635\u0648\u0644 \u062f\u0631 \u0627\u06cc\u0646\u062a\u0631\u0646\u062a \u0648 \u0645\u0632\u0627\u06cc\u0627 \u0648 \u0645\u0639\u0627\u06cc\u0628 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0645\u0634\u0627\u0628\u0647\u060c \u0642\u06cc\u0645\u062a \u0645\u06cc \u0628\u0627\u0634\u062f. \u062a\u0641\u0627\u0648\u062a \u0647\u0627 \u0648 \u063a\u06cc\u0631\u0647<\/span><\/li>\n<li><strong><span>\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc<\/span><\/strong><span>\u00a0\u2013 \u0645\u0632\u0627\u06cc\u0627 \u0648 \u0645\u0639\u0627\u06cc\u0628 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u060c \u062e\u0648\u0628 \u0648 \u0628\u062f \u0628\u0648\u062f\u0646 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u060c \u0633\u0637\u062d \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0648\u0632\u0646\u200c\u062f\u0647\u06cc \u0648 \u062f\u0631 \u0646\u0647\u0627\u06cc\u062a \u0647\u062f\u0641 \u0627\u0632 \u062a\u0623\u062b\u06cc\u0631\u06af\u0630\u0627\u0631\u06cc \u0628\u0631 \u062a\u0635\u0645\u06cc\u0645 \u0631\u0627 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06a9\u0646\u06cc\u062f.<\/span><\/li>\n<li><strong><span>\u062e\u0631\u06cc\u062f<\/span><\/strong><span>\u00a0&#8211; \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0641\u0631\u0648\u0634\u06af\u0627\u0647\u200c\u0647\u0627\u06cc \u0641\u06cc\u0632\u06cc\u06a9\u06cc \u0628\u0631\u0627\u06cc \u062e\u0631\u06cc\u062f \u06cc\u0627 \u0622\u0646\u0644\u0627\u06cc\u0646 \u0648\u062c\u0648\u062f \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.\u00a0\u0641\u0631\u0648\u0634\u06af\u0627\u0647 \u0647\u0627\u06cc \u0641\u06cc\u0632\u06cc\u06a9\u06cc \u0628\u0631\u0627\u06cc \u062e\u0631\u06cc\u062f \u0631\u0627\u062d\u062a \u0648 \u0633\u0631\u06cc\u0639 \u0647\u0633\u062a\u0646\u062f \u0648 \u062e\u0631\u06cc\u062f\u0647\u0627\u06cc \u0622\u0646\u0644\u0627\u06cc\u0646 \u0645\u0642\u0631\u0648\u0646 \u0628\u0647 \u0635\u0631\u0641\u0647 \u0647\u0633\u062a\u0646\u062f\u060c \u0627\u0645\u0627 \u0628\u0647 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0628\u06cc\u0634\u062a\u0631\u06cc \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u0646\u062f.<\/span><\/li>\n<li><strong><span>\u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634<\/span><\/strong><span>\u00a0&#8211; \u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634 \u0631\u0641\u062a\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc \u067e\u0633 \u0627\u0632 \u062e\u0631\u06cc\u062f \u0627\u0633\u062a.\u00a0\u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634 \u0622\u062e\u0631\u06cc\u0646 \u0645\u0627\u0646\u0639 \u0628\u0627\u0632\u0631\u0633\u06cc \u0645\u062d\u0635\u0648\u0644 \u0627\u0633\u062a.\u00a0\u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631\u0627\u062a \u062e\u0627\u0635\u06cc \u0627\u0632 \u0645\u062d\u0635\u0648\u0644\u0627\u062a\u06cc \u06a9\u0647 \u062e\u0631\u06cc\u062f\u0627\u0631\u06cc \u0645\u06cc \u06a9\u0646\u0646\u062f \u062f\u0627\u0631\u0646\u062f \u0648 \u0627\u06af\u0631 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0627\u0646\u062a\u0638\u0627\u0631\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627 \u0628\u0631\u0622\u0648\u0631\u062f\u0647 \u0646\u06a9\u0646\u0646\u062f\u060c \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0648 \u0646\u0631\u062e \u0628\u0627\u0632\u06af\u0634\u062a \u06a9\u0627\u0644\u0627 \u0628\u0647 \u0634\u062f\u062a \u06a9\u0627\u0647\u0634 \u0645\u06cc \u06cc\u0627\u0628\u062f.\u00a0\u062f\u0631 \u0639\u06cc\u0646 \u062d\u0627\u0644\u060c \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0645\u0646\u062c\u0631 \u0628\u0647 \u0646\u0627\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0634\u0646\u0627\u062e\u062a\u06cc \u0648 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0647\u0627\u06cc \u0645\u0646\u0641\u06cc \u067e\u0633 \u0627\u0632 \u062e\u0631\u06cc\u062f \u0634\u0648\u062f.\u00a0\u0627\u06cc\u0646 \u0627\u0645\u0631 \u062a\u0623\u062b\u06cc\u0631 \u0645\u0646\u0641\u06cc \u0628\u0631 \u0645\u062d\u0635\u0648\u0644 \u0648 \u0634\u0631\u06a9\u062a \u062e\u0648\u0627\u0647\u062f \u062f\u0627\u0634\u062a.<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/what-is-customer-journey-map.png\" \/><\/p>\n<p><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/20a586ff-fb97-41d4-915f-072f48316a2f.xml&amp;name=What%20is%20Customer%20Journey%20Map%3F\"><span>\u0627\u06cc\u0646 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0627 \u0627\u0628\u0632\u0627\u0631 CX \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/span><\/a><\/p>\n<p id=\"ghfcqkp\"><span>\u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f \u0631\u0627 \u0628\u0627 \u062f\u0631\u06a9 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\u0634\u0648\u062f\u060c \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0627\u0636\u06cc \u062e\u0648\u0627\u0647\u0646\u062f \u0634\u062f.\u00a0\u062f\u0631 \u063a\u06cc\u0631 \u0627\u06cc\u0646 \u0635\u0648\u0631\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0646\u0627\u0631\u0627\u0636\u06cc \u062e\u0648\u0627\u0647\u0646\u062f \u0628\u0648\u062f.<\/span><\/p>\n<p><span>\u062a\u0639\u0631\u06cc\u0641 \u0646\u06cc\u0627\u0632\u0647\u0627\u060c \u0645\u0633\u0627\u0626\u0644 \u0648 \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06cc\u06a9 \u0634\u0631\u06a9\u062a \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0637\u0627\u0642\u062a \u0641\u0631\u0633\u0627 \u0628\u0647 \u0646\u0638\u0631 \u0628\u0631\u0633\u062f.\u00a0\u0628\u0627 \u0627\u06cc\u0646 \u062d\u0627\u0644\u060c \u062f\u0631\u06a9 \u062a\u062c\u0631\u0628\u0647 \u0647\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u0647\u0631 \u0645\u0631\u062d\u0644\u0647 \u0627\u0632 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\u062e\u062f\u0645\u0627\u062a\u060c \u0628\u0631\u0646\u062f \u06cc\u0627 \u0645\u062d\u0635\u0648\u0644 \u0634\u0645\u0627 \u062f\u0627\u0631\u062f.\u00a0\u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0634\u0645\u0627 \u0631\u0627 \u0645\u0633\u062a\u0642\u06cc\u0645\u0627\u064b \u062f\u0631 \u0686\u0634\u0645 \u0627\u0646\u062f\u0627\u0632 \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u0647 \u0642\u0631\u0627\u0631 \u0645\u06cc \u062f\u0647\u062f\u060c \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0628\u06cc\u0646\u06cc\u062f \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0627\u0632 \u062f\u0633\u062a \u062f\u0627\u062f\u0647 \u0628\u0627\u0634\u06cc\u062f\u060c \u0686\u0647 \u06a9\u0627\u0631\u06cc \u0631\u0627 \u062f\u0631\u0633\u062a \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc \u062f\u0647\u06cc\u062f\u060c \u0648 \u0686\u0647 \u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0631\u0627 \u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u062f\u0631 \u0637\u0648\u0644 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u062f.<\/span><\/p>\n<h3><span id=\"What_is_Customer_Journey_Mapping\"><span>\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f<\/span><\/span><\/h3>\n<p><span>\u0622\u06cc\u0627 \u0645\u06cc \u062e\u0648\u0627\u0647\u06cc\u062f \u0627\u0648\u0644\u06cc\u0646 \u0628\u0631\u062f\u0627\u0634\u062a \u0647\u0627\u06cc \u0628\u0647 \u06cc\u0627\u062f \u0645\u0627\u0646\u062f\u0646\u06cc \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u06cc\u062f \u0648 \u06cc\u06a9 \u062a\u062c\u0631\u0628\u0647 \u062e\u0631\u06cc\u062f \u0645\u062a\u0641\u0627\u0648\u062a \u0631\u0627 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u06cc\u062f\u061f\u00a0\u0622\u06cc\u0627 \u0645\u06cc \u062e\u0648\u0627\u0647\u06cc\u062f \u0628\u062f\u0627\u0646\u06cc\u062f \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0634\u0645\u0627 \u0686\u06af\u0648\u0646\u0647 \u062f\u0631 \u062f\u0646\u06cc\u0627\u06cc \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0627\u0645\u0631\u0648\u0632\u06cc \u062e\u0631\u06cc\u062f \u0645\u06cc \u06a9\u0646\u0646\u062f\u061f\u00a0\u062a\u0623\u062b\u06cc\u0631\u06af\u0630\u0627\u0631\u062a\u0631\u06cc\u0646 \u06a9\u0627\u0646\u0627\u0644 \u0647\u0627 \u0648 \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0622\u0646\u0647\u0627 \u06a9\u062f\u0627\u0645 \u0627\u0633\u062a \u0648 \u0686\u06af\u0648\u0646\u0647 \u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0631 \u0622\u0646\u0647\u0627 \u062a\u0623\u062b\u06cc\u0631 \u0628\u06af\u0630\u0627\u0631\u06cc\u062f\u061f\u00a0\u0627\u06cc\u0646 \u0628\u0631\u0627\u06cc \u062f\u0633\u062a\u0647\u200c\u0647\u0627\u06cc \u0645\u062d\u0635\u0648\u0644 \u062c\u062f\u06cc\u062f\u06cc \u06a9\u0647 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u06cc\u062f \u0648\u0627\u0631\u062f \u06a9\u0646\u06cc\u062f \u0686\u06af\u0648\u0646\u0647 \u0627\u0633\u062a\u061f<\/span><\/p>\n<p><span>\u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u062a\u06a9\u0646\u06cc\u06a9 \u0647\u0627\u06cc \u062f\u0627\u0633\u062a\u0627\u0646 \u0633\u0631\u0627\u06cc\u06cc \u0648 \u0646\u0634\u0627\u0646\u0647 \u0647\u0627\u06cc \u0628\u0635\u0631\u06cc \u0628\u0631\u0627\u06cc \u0646\u0634\u0627\u0646 \u062f\u0627\u062f\u0646 \u0631\u0627\u0628\u0637\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631 \u0634\u0645\u0627 \u062f\u0631 \u0637\u0648\u0644 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\u0648 \u0628\u0647 \u0622\u0646\u0647\u0627 \u0631\u0633\u06cc\u062f\u06af\u06cc \u06a9\u0646\u06cc\u062f.<\/span><\/p>\n<p><span>\u0646\u0642\u0634\u0647 \u0633\u0641\u0631\u00a0<\/span><a href=\"https:\/\/www.visual-paradigm.com\/guide\/customer-experience\/what-is-customer-journey-mapping\/\"><span>\u0645\u0634\u062a\u0631\u06cc<\/span><\/a><span>\u00a0(CJM) \u062a\u062c\u0633\u0645\u06cc \u0627\u0632 \u0622\u0646\u0686\u0647 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u06cc\u06a9 \u062f\u0648\u0631\u0647 \u0632\u0645\u0627\u0646\u06cc \u0641\u06a9\u0631 \u0645\u06cc \u06a9\u0646\u062f \u0648 \u0627\u062d\u0633\u0627\u0633 \u0645\u06cc \u06a9\u0646\u062f.\u00a0\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0628\u06cc\u0646 \u0645\u0634\u062a\u0631\u06cc \u0648 \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631 \u0631\u0627 \u06a9\u0647 \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u0634\u0646\u0627\u062e\u062a\u0647 \u0645\u06cc \u0634\u0648\u0646\u062f\u060c \u0642\u0627\u0628\u0644 \u0645\u0634\u0627\u0647\u062f\u0647 \u0645\u06cc \u06a9\u0646\u062f.\u00a0\u0645\u0648\u0627\u0646\u0639\u06cc \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0645\u06cc \u06a9\u0646\u062f \u06a9\u0647 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0632 \u067e\u06cc\u0634\u0631\u0648\u06cc \u0647\u0645\u0648\u0627\u0631 \u0628\u0627\u0632 \u062f\u0627\u0631\u062f \u0648 \u062f\u06cc\u062f\u06cc \u062c\u0627\u0645\u0639 \u0627\u0632 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc \u06a9\u0646\u062f.<\/span><\/p>\n<div class=\"cl-preview-section\">\n<h3 id=\"cjm-templates-and-examples\"><span id=\"CJM_Templates_and_Examples\"><span>\u0627\u0644\u06af\u0648\u0647\u0627 \u0648 \u0646\u0645\u0648\u0646\u0647 \u0647\u0627\u06cc CJM<\/span><\/span><\/h3>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"buy-tv-online\"><span id=\"Buy_TV_Online\"><a href=\"https:\/\/circle.visual-paradigm.com\/buy-tv-online\/\"><span>\u062e\u0631\u06cc\u062f \u0627\u06cc\u0646\u062a\u0631\u0646\u062a\u06cc \u062a\u0644\u0648\u06cc\u0632\u06cc\u0648\u0646<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Buy-TV-Online-1-650x393.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"on-site-oven-repair-service\"><span id=\"On-site_Oven_Repair_Service\"><a href=\"https:\/\/circle.visual-paradigm.com\/on-site-oven-repair-service\/\"><span>\u062e\u062f\u0645\u0627\u062a \u062a\u0639\u0645\u06cc\u0631 \u0641\u0631 \u062f\u0631 \u0645\u062d\u0644<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-On-site-Oven-Repair-Service-1-650x537.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"online-banking-password-recovery\"><span id=\"Online_Banking_Password_Recovery\"><a href=\"https:\/\/circle.visual-paradigm.com\/online-banking-password-recovery\/\"><span>\u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u0631\u0645\u0632 \u0628\u0627\u0646\u06a9\u06cc \u0622\u0646\u0644\u0627\u06cc\u0646<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Online-Banking-Password-Recovery-1-650x518.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"online-shop\"><span id=\"Online_Shop\"><a href=\"https:\/\/circle.visual-paradigm.com\/online-shop\/\"><span>\u0641\u0631\u0648\u0634\u06af\u0627\u0647 \u0622\u0646\u0644\u0627\u06cc\u0646<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><a href=\"https:\/\/circle.visual-paradigm.com\/online-shop\/\"><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Online-Shop-1-650x565.png\" \/><\/a><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"basic-customer-journey-map-template\"><span id=\"Basic_Customer_Journey_Map_Template\"><a href=\"https:\/\/circle.visual-paradigm.com\/basic-customer-journey-map-template\/\"><span>\u0627\u0644\u06af\u0648\u06cc \u0627\u0635\u0644\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><a href=\"https:\/\/circle.visual-paradigm.com\/basic-customer-journey-map-template\/\"><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Basic-Customer-Journey-Map-Template-650x333.png\" \/><\/a><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"car-purchase\"><span id=\"Car_Purchase\"><a href=\"https:\/\/circle.visual-paradigm.com\/car-purchase-customer-journey-map\/\"><span>\u062e\u0631\u06cc\u062f \u062e\u0648\u062f\u0631\u0648<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><a href=\"https:\/\/circle.visual-paradigm.com\/car-purchase-customer-journey-map\/\"><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Car-Purchase-650x365.png\" \/><\/a><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"detailed-customer-journey-map-template\"><span id=\"Detailed_Customer_Journey_Map_Template\"><a href=\"https:\/\/circle.visual-paradigm.com\/detailed-customer-journey-map-template\/\"><span>\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0642\u06cc\u0642<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><a href=\"https:\/\/circle.visual-paradigm.com\/detailed-customer-journey-map-template\/\"><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Detailed-Customer-Journey-Map-Template-650x599.png\" \/><\/a><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"general-sales-lifecycle-template\"><span id=\"General_Sales_Lifecycle_Template\"><a href=\"https:\/\/circle.visual-paradigm.com\/general-sales-lifecycle-template-customer-journey-mapping\/\"><span>\u0627\u0644\u06af\u0648\u06cc \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u0641\u0631\u0648\u0634 \u0639\u0645\u0648\u0645\u06cc<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><a href=\"https:\/\/circle.visual-paradigm.com\/general-sales-lifecycle-template-customer-journey-mapping\/\"><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-General-Sales-Lifecycle-Template-650x287.png\" \/><\/a><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"general-sales-lifecycle-template-2\"><span id=\"General_Sales_Lifecycle_Template_2\"><a href=\"https:\/\/circle.visual-paradigm.com\/general-sales-lifecycle-template-2-customer-journey-mappin\/\"><span>\u0627\u0644\u06af\u0648\u06cc \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u0641\u0631\u0648\u0634 \u0639\u0645\u0648\u0645\u06cc 2<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-General-Sales-Lifecycle-Template-2-650x303.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"hospital\"><span id=\"Hospital\"><a href=\"https:\/\/circle.visual-paradigm.com\/customer-journey-mapping-hospital\/\"><span>\u0628\u06cc\u0645\u0627\u0631\u0633\u062a\u0627\u0646<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Hospital-650x434.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"library\"><span id=\"Library\"><a href=\"https:\/\/circle.visual-paradigm.com\/customer-journey-mapping-library\/\"><span>\u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Library-650x463.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"online-travel-agency\"><span id=\"Online_Travel_Agency\"><a href=\"https:\/\/circle.visual-paradigm.com\/customer-journey-mapping-online-travel-agency\/\"><span>\u0622\u0698\u0627\u0646\u0633 \u0645\u0633\u0627\u0641\u0631\u062a\u06cc \u0622\u0646\u0644\u0627\u06cc\u0646<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Online-Travel-Agency-650x453.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"sales-support\"><span id=\"Sales_Support\"><a href=\"https:\/\/circle.visual-paradigm.com\/customer-journey-mapping-sales-support\/\"><span>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0641\u0631\u0648\u0634<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Sales-Support.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"standard-customer-journey-map-template\"><span id=\"Standard_Customer_Journey_Map_Template\"><a href=\"https:\/\/circle.visual-paradigm.com\/standard-customer-journey-map-template\/\"><span>\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f<\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Standard-Customer-Journey-Map-Template-650x377.png\" \/><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<h4 id=\"touchpoints-templates\"><span id=\"Touchpoints_Templates\"><a href=\"https:\/\/circle.visual-paradigm.com\/touchpoints-templates\/\"><span><span class=\"goog-text-highlight\">\u0627\u0644\u06af\u0648\u0647\u0627\u06cc \u0646\u0642\u0627\u0637 \u0644\u0645\u0633\u06cc<\/span><\/span><\/a><\/span><\/h4>\n<\/div>\n<div class=\"cl-preview-section\">\n<p><a href=\"https:\/\/circle.visual-paradigm.com\/touchpoints-templates\/\"><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/CJM-Touchpoints-Templates-650x349.png\" \/><\/a><\/p>\n<\/div>\n<div class=\"cl-preview-section\">\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"addtoany_share_save_container addtoany_content addtoany_content_bottom\">\n<div class=\"a2a_kit a2a_kit_size_32 addtoany_list\" data-a2a-url=\"https:\/\/blog.visual-paradigm.com\/understanding-customer-behavior-and-customer-journey\/\" data-a2a-title=\"Understanding Customer Behavior and Customer Journey\"><a class=\"a2a_button_facebook\" title=\"\u0641\u06cc\u0633 \u0628\u0648\u06a9\" href=\"https:\/\/blog.visual-paradigm.com\/#facebook\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"a2a_label\"><span>\u0641\u06cc\u0633 \u0628\u0648\u06a9<\/span><\/span><\/a><a class=\"a2a_button_pinterest\" title=\"\u067e\u06cc\u0646\u062a\u0631\u0633\u062a\" href=\"https:\/\/blog.visual-paradigm.com\/#pinterest\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"a2a_label\"><span>\u067e\u06cc\u0646\u062a\u0631\u0633\u062a<\/span><\/span><\/a><a class=\"a2a_button_twitter\" title=\"\u062a\u0648\u06cc\u06cc\u062a\u0631\" href=\"https:\/\/blog.visual-paradigm.com\/#twitter\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"a2a_label\"><span>\u062a\u0648\u06cc\u06cc\u062a\u0631<\/span><\/span><\/a><a class=\"a2a_button_linkedin\" title=\"\u0644\u06cc\u0646\u06a9\u062f\u06cc\u0646\" href=\"https:\/\/blog.visual-paradigm.com\/#linkedin\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"a2a_label\"><span>\u0644\u06cc\u0646\u06a9\u062f\u06cc\u0646<\/span><\/span><\/a><a class=\"a2a_button_whatsapp\" title=\"\u0648\u0627\u062a\u0633 \u0627\u067e\" href=\"https:\/\/blog.visual-paradigm.com\/#whatsapp\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"a2a_label\"><span>\u0648\u0627\u062a\u0633 \u0627\u067e<\/span><\/span><\/a><a class=\"a2a_button_email\" title=\"\u067e\u0633\u062a \u0627\u0644\u06a9\u062a\u0631\u0648\u0646\u06cc\u06a9\" href=\"https:\/\/blog.visual-paradigm.com\/#email\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"a2a_label\"><span>\u067e\u0633\u062a \u0627\u0644\u06a9\u062a\u0631\u0648\u0646\u06cc\u06a9<\/span><\/span><\/a><a class=\"a2a_dd addtoany_share_save addtoany_share\" href=\"https:\/\/www.addtoany.com\/share#url=https%3A%2F%2Fblog.visual-paradigm.com%2Funderstanding-customer-behavior-and-customer-journey%2F&amp;title=Understanding%20Customer%20Behavior%20and%20Customer%20Journey\"><span class=\"a2a_label a2a_localize\" data-a2a-localize=\"inner,Share\"><span>\u0627\u0634\u062a\u0631\u0627\u06a9 \u06af\u0630\u0627\u0631\u06cc<\/span><\/span><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0631\u0641\u062a\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f \u0631\u0641\u062a\u0627\u0631 \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u0647 \u0645\u0637\u0627\u0644\u0639\u0647 \u0627\u0641\u0631\u0627\u062f\u060c \u06af\u0631\u0648\u0647 \u0647\u0627 \u06cc\u0627 \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0627 \u0648 \u06a9\u0644\u06cc\u0647 \u0641\u0639\u0627\u0644\u06cc\u062a \u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 \u062e\u0631\u06cc\u062f\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0648 \u062f\u0641\u0639 \u06a9\u0627\u0644\u0627\u0647\u0627 \u0648 \u062e\u062f\u0645\u0627\u062a \u0627\u0633\u062a.\u00a0\u0631\u0641\u062a\u0627\u0631 \u0645\u0635\u0631\u0641 \u06a9\u0646\u0646\u062f\u0647 \u0634\u0627\u0645\u0644 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0686\u06af\u0648\u0646\u0647 \u0627\u062d\u0633\u0627\u0633\u0627\u062a\u060c \u0646\u06af\u0631\u0634 \u0647\u0627 \u0648 \u062a\u0631\u062c\u06cc\u062d\u0627\u062a \u0645\u0635\u0631\u0641 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