{"id":4323,"date":"2022-02-16T14:24:51","date_gmt":"2022-02-16T06:24:51","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/fa\/?p=4323"},"modified":"2022-04-28T11:26:27","modified_gmt":"2022-04-28T03:26:27","slug":"what-is-a-customer-journey-map","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/fa\/what-is-a-customer-journey-map\/","title":{"rendered":"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f"},"content":{"rendered":"<p><span class=\"\">\u0622\u06cc\u0627 \u0645\u06cc \u062e\u0648\u0627\u0647\u06cc\u062f \u06cc\u06a9 \u0628\u0631\u062f\u0627\u0634\u062a \u0627\u0648\u0644 \u0641\u0631\u0627\u0645\u0648\u0634 \u0646\u0634\u062f\u0646\u06cc \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u06cc\u062f \u0648 \u06cc\u06a9 \u062a\u062c\u0631\u0628\u0647 \u062e\u0631\u06cc\u062f \u0645\u062a\u0641\u0627\u0648\u062a \u0631\u0627 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 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src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/understand-customer-journey-map.png\" alt=\"\u062f\u0631\u06a9 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc | \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" \/><\/p>\n<p>\u0645\u0641\u0647\u0648\u0645 \u0627\u0633\u0627\u0633\u06cc CJM<\/p>\n<p>\u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\u060c \u0633\u0641\u0631 \u06cc\u06a9 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627\u0644\u0642\u0648\u0647 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u062a\u0645\u0627\u0645 \u06a9\u0627\u0646\u0627\u0644 \u0647\u0627\u06cc \u0645\u0648\u062c\u0648\u062f \u0628\u0627 \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u0645\u062e\u062a\u0644\u0641 \u06cc\u06a9 \u0645\u062d\u0635\u0648\u0644\u060c \u0628\u0631\u0646\u062f \u06cc\u0627 \u0634\u0631\u06a9\u062a \u0627\u0633\u062a \u062a\u0627 \u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 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\u0645\u0634\u06a9\u0644\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f.<\/p>\n<h3><span id=\"When_creating_a_customer_journey_map_you_can_ask_yourself_the_following_questions\">\u0647\u0646\u06af\u0627\u0645 \u0627\u06cc\u062c\u0627\u062f \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\u060c \u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0633\u0648\u0627\u0644\u0627\u062a \u0632\u06cc\u0631 \u0631\u0627 \u0627\u0632 \u062e\u0648\u062f \u0628\u067e\u0631\u0633\u06cc\u062f.<\/span><\/h3>\n<ul>\n<li>\u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0634\u0645\u0627 \u0686\u06af\u0648\u0646\u0647 \u0634\u0645\u0627 \u0631\u0627 \u067e\u06cc\u062f\u0627 \u06a9\u0631\u062f\u0646\u062f\u061f<\/li>\n<li>\u0642\u0628\u0644 \u0627\u0632 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0631\u0627\u0647 \u062d\u0644 \u0634\u0645\u0627 \u0686\u06af\u0648\u0646\u0647 \u0645\u0634\u06a9\u0644 \u0631\u0627 \u062d\u0644 \u06a9\u0631\u062f\u0646\u062f (\u06cc\u0627 \u0628\u0627 \u0622\u0646 \u0628\u0631\u062e\u0648\u0631\u062f \u06a9\u0631\u062f\u0646\u062f\u061f<\/li>\n<li>\u0645\u0634\u06a9\u0644 \u0645\u0634\u062a\u0631\u06cc \u06a9\u0647 \u0633\u0639\u06cc \u062f\u0631 \u062d\u0644 \u0622\u0646 \u062f\u0627\u0631\u06cc\u062f \u0686\u06cc\u0633\u062a\u061f<\/li>\n<li>\u06cc\u0627 \u0628\u0647 \u0639\u0628\u0627\u0631\u062a \u062f\u06cc\u06af\u0631\u060c \u0645\u062d\u0635\u0648\u0644 \u0634\u0645\u0627 \u0645\u06cc \u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u06a9\u0627\u0647\u0634 \u0686\u0647 \u0645\u0634\u06a9\u0644\u0627\u062a \u0631\u0627\u06cc\u062c \u0648 \u0646\u0642\u0627\u0637 \u062f\u0631\u062f \u06a9\u0645\u06a9 \u06a9\u0646\u062f\u061f<\/li>\n<li>\u062f\u0631\u06cc\u0627\u0641\u062a \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u062e\u062f\u0645\u0627\u062a \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0686\u0642\u062f\u0631 \u0622\u0633\u0627\u0646 \u0627\u0633\u062a\u061f<\/li>\n<li>\u0686\u06af\u0648\u0646\u0647 \u0628\u0631\u0627\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u062a\u0639\u0627\u0645\u0644 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u06a9\u0627\u0646\u0627\u0644 \u0647\u0627 \u06a9\u0627\u0631 \u0645\u06cc \u06a9\u0646\u06cc\u062f\u061f<\/li>\n<li>\u067e\u0631\u062f\u0627\u062e\u062a \u0647\u0632\u06cc\u0646\u0647 \u0645\u062d\u0635\u0648\u0644 \u06cc\u0627 \u062e\u062f\u0645\u0627\u062a \u0634\u0645\u0627 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u0686\u0642\u062f\u0631 \u0622\u0633\u0627\u0646 \u0627\u0633\u062a\u061f<\/li>\n<\/ul>\n<p>\u0627\u06a9\u0646\u0648\u0646 \u06a9\u0647 \u0641\u0647\u0645\u06cc\u062f\u06cc\u062f \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a \u0648 \u0686\u06af\u0648\u0646\u0647 \u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0622\u0646 \u0631\u0627 \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u06cc\u062f\u060c \u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u0632 \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0647\u062a\u0631 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u062f\u060c \u0627\u0632 \u062a\u062d\u0642\u06cc\u0642\u0627\u062a \u06a9\u0627\u0631\u0628\u0631 \u0628\u0631\u0627\u06cc \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0645\u0634\u06a9\u0644\u0627\u062a \u0628\u0627\u0644\u0642\u0648\u0647 \u062f\u0631 \u0633\u0641\u0631 \u0645\u062d\u0635\u0648\u0644 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u062f \u0648 \u062a\u06cc\u0645 \u062e\u0648\u062f \u0631\u0627 \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0645\u0633\u06cc\u0631 \u0628\u06cc\u0634\u062a\u0631 \u0631\u0627\u0647\u0646\u0645\u0627\u06cc\u06cc \u06a9\u0646\u06cc\u062f. \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u06cc \u0645\u0646\u0633\u062c\u0645 \u0648 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u060c \u062e\u0648\u0627\u0647 \u0622\u0646 \u062a\u062c\u0631\u0628\u0647 \u0628\u0631 \u06cc\u06a9 \u062a\u0639\u0627\u0645\u0644 \u0645\u062a\u0645\u0631\u06a9\u0632 \u0628\u0627\u0634\u062f \u06cc\u0627 \u06a9\u0627\u0646\u0627\u0644 \u0647\u0627\u06cc \u062a\u0639\u0627\u0645\u0644\u06cc \u0645\u062a\u0639\u062f\u062f \u0631\u0627 \u062f\u0631 \u0628\u0631 \u06af\u06cc\u0631\u062f.<\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Create_a_customer_journey_map\"><strong>\u06cc\u06a9 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u06cc\u062f<\/strong><\/span><\/h3>\n<p>\u0648\u0642\u062a\u06cc \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u06cc\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u062e\u0648\u062f \u0631\u0627 \u0628\u0647\u0628\u0648\u062f \u0628\u0628\u062e\u0634\u06cc\u062f\u060c \u0645\u0647\u0645 \u0627\u0633\u062a \u06a9\u0647 \u0645\u0627\u0646\u0646\u062f \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f \u0641\u06a9\u0631 \u06a9\u0646\u06cc\u062f: \u062f\u06cc\u062f\u06af\u0627\u0647 \u0622\u0646\u0647\u0627 \u0631\u0627 \u062f\u0631 \u0646\u0638\u0631 \u0628\u06af\u06cc\u0631\u06cc\u062f \u0648 \u062f\u0631 \u0647\u0631 \u0645\u0631\u062d\u0644\u0647 \u0627\u0632 \u0633\u0641\u0631 \u0628\u0627 \u0634\u0645\u0627 \u0627\u0632 \u0622\u0646\u0647\u0627 \u0622\u06af\u0627\u0647 \u0628\u0627\u0634\u06cc\u062f.\u00a0\u0627\u06cc\u0646 \u0647\u0645\u0627\u0646 \u0686\u06cc\u0632\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0622\u0646 \u0645\u06cc \u067e\u0631\u062f\u0627\u0632\u062f.<\/p>\n<p>\u062f\u0631 \u0627\u06cc\u0646\u062c\u0627 \u0686\u0647\u0627\u0631 \u0645\u0631\u062d\u0644\u0647 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\u0648\u0627\u0642\u0639\u06cc\u060c \u0634\u06a9\u0627\u0641 \u0647\u0627\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u06cc \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u0627\u06cc\u0646 \u0634\u06a9\u0627\u0641 \u0647\u0627 \u0631\u0627 \u067e\u0631 \u06a9\u0646\u06cc\u062f<\/li>\n<li>\u067e\u0631\u0633\u0648\u0646\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631 \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062c\u0645\u0639 \u0622\u0648\u0631\u06cc \u0634\u062f\u0647 \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u06cc\u062f<\/li>\n<li>\u0627\u0632 \u062a\u0645\u0627\u0645 \u0627\u06cc\u0646 \u062f\u0627\u0646\u0634 \u0628\u0631\u0627\u06cc \u062a\u0631\u0633\u06cc\u0645 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u062f<\/li>\n<\/ol>\n<h3 class=\"other-themes text-center\"><span id=\"Explore_more_Customer_Journey_Maps_templates\">\u0627\u0644\u06af\u0648\u0647\u0627\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u06cc\u0634\u062a\u0631 \u0631\u0627 \u06a9\u0627\u0648\u0634 \u06a9\u0646\u06cc\u062f<\/span><\/h3>\n<p>\u0627\u06cc\u0646 \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0645\u06cc \u062a\u0648\u0627\u0646 \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0637\u0631\u062d\u06cc \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 \u0646\u06cc\u0627\u0632 \u0634\u0645\u0627 \u0633\u0641\u0627\u0631\u0634\u06cc \u06a9\u0631\u062f.\u00a0\u0645\u06cc \u062a\u0648\u0627\u0646\u06cc\u062f \u0645\u062d\u062a\u0648\u0627 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f\u060c \u062a\u0635\u0648\u06cc\u0631(\u0647\u0627) \u0631\u0627 \u062c\u0627\u06cc\u06af\u0632\u06cc\u0646 \u06a9\u0646\u06cc\u062f\u060c \u0631\u0646\u06af \u0647\u0627 \u0631\u0627 \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0647\u06cc\u062f\u060c \u0628\u0644\u0648\u06a9 \u0647\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc \u0631\u0627 \u0627\u0636\u0627\u0641\u0647 \u06cc\u0627 \u062d\u0630\u0641 \u06a9\u0646\u06cc\u062f \u0648 \u0645\u0648\u0627\u0631\u062f \u062f\u06cc\u06af\u0631.<\/p>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-map\/\"><img decoding=\"async\" id=\"what-is-customer-journey-map\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-is-customer-journey-map.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-is-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u06cc\u0627\u0647 \u0648 \u0622\u0628\u06cc (CJM)\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u06cc\u0627\u0647 \u0648 \u0622\u0628\u06cc (CJM)<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u06cc\u0627\u0647 \u0648 \u0622\u0628\u06cc (CJM)\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/20a586ff-fb97-41d4-915f-072f48316a2f.xml&amp;name=What%20is%20Customer%20Journey%20Map%3F\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u06cc\u0627\u0647 \u0648 \u0622\u0628\u06cc (CJM)\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u06cc\u0627\u0647 \u0648 \u0622\u0628\u06cc (CJM)\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-step-by-step-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-step-by-step-guide\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc - \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-step-by-step-guide.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc - \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-step-by-step-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0633\u0627\u062f\u0647 \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0633\u0627\u062f\u0647 \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0633\u0627\u062f\u0647 \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2be3e2d5-4a70-41fa-8e0e-99c0afd8f0d8.xml&amp;name=Customer%20Journey%20Mapping%20-%20Step-by-Step%20Guide\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0633\u0627\u062f\u0647 \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0633\u0627\u062f\u0647 \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/why-customer-journey-mapping\/\"><img decoding=\"async\" id=\"why-customer-journey-mapping\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"\u0686\u0631\u0627 \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\u061f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/why-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0686\u0631\u0627 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\u061f (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/why-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u062f\u0631\u0646\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u062f\u0631\u0646<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u062f\u0631\u0646\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/ec026938-029a-46fa-9328-625cd9de65cc.xml&amp;name=Why%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u062f\u0631\u0646\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u062f\u0631\u0646\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-definitive-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-definitive-guide\" class=\"related-templates-masonry-content lozad\" title=\"\u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u0642\u0637\u0639\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-definitive-guide.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u0642\u0637\u0639\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-definitive-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2657ad12-36dc-4dbe-b99d-666b2684dbbb.xml&amp;name=Customer%20Journey%20Mapping%20Definitive%20Guide\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/understand-customer-journey-map\/\"><img decoding=\"async\" id=\"understand-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/understand-customer-journey-map.png?s=360\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/understand-customer-journey-map.png?s=360\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u062a\u0635\u0627\u0648\u06cc\u0631\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u062a\u0635\u0627\u0648\u06cc\u0631<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u062a\u0635\u0627\u0648\u06cc\u0631\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/66b47699-b306-44d0-8fc6-5160aedb4be2.xml&amp;name=Understand%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u062a\u0635\u0627\u0648\u06cc\u0631\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u062a\u0635\u0627\u0648\u06cc\u0631\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/benefits-of-customer-journey-mapping\/\"><img decoding=\"async\" id=\"benefits-of-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0645\u0632\u0627\u06cc\u0627\u06cc \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/benefits-of-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0645\u0632\u0627\u06cc\u0627\u06cc \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/benefits-of-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc CX\"><span class=\"caption-box\">\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc CX<\/span><\/p>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc CX\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65e537f7-67f2-4919-a7f0-55557d2049ca.xml&amp;name=Benefits%20of%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc CX\"><\/div>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc CX\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-tools\/\"><img decoding=\"async\" id=\"customer-journey-mapping-tools\" class=\"related-templates-masonry-content lozad\" title=\"\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-tools.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-tools.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u062c\u0631\u06cc\u0627\u0646\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u062c\u0631\u06cc\u0627\u0646<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u062c\u0631\u06cc\u0627\u0646\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/05b30aa2-88f9-4ff4-975e-aac59d2a33e9.xml&amp;name=Customer%20Journey%20Mapping%20Tools\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u062c\u0631\u06cc\u0627\u0646\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u062c\u0631\u06cc\u0627\u0646\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-template-and-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-template-and-guide\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0627\u0644\u06af\u0648 \u0648 \u0631\u0627\u0647\u0646\u0645\u0627\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-template-and-guide.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0627\u0644\u06af\u0648 \u0648 \u0631\u0627\u0647\u0646\u0645\u0627\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-template-and-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0645\u0627\u062f\u0647\u0627 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><span class=\"caption-box\">\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0645\u0627\u062f\u0647\u0627 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/p>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0645\u0627\u062f\u0647\u0627 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a3ec5d8f-50c7-476b-a65b-6abf92896cf4.xml&amp;name=Customer%20Journey%20Mapping%3A%20Template%20and%20Guide\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0645\u0627\u062f\u0647\u0627 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><\/div>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0646\u0645\u0627\u062f\u0647\u0627 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-explained\/\"><img decoding=\"async\" id=\"customer-journey-map-explained\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062a\u0648\u0636\u06cc\u062d \u062f\u0627\u062f\u0647 \u0634\u062f\u0647 \u0627\u0633\u062a\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-explained.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062a\u0648\u0636\u06cc\u062d \u062f\u0627\u062f\u0647 \u0634\u062f\u0647 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-explained.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0631\u062a\u0627\u0633\u0631\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0631\u062a\u0627\u0633\u0631<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0631\u062a\u0627\u0633\u0631\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/9be019b7-1884-4d84-a6c7-fe85f5ce16a1.xml&amp;name=Customer%20Journey%20Map%20Explained\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0631\u062a\u0627\u0633\u0631\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0631\u062a\u0627\u0633\u0631\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-mapping\/\"><img decoding=\"async\" id=\"what-is-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-is-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-is-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0627\u06cc\u0632\u0648\u0645\u062a\u0631\u06cc\u06a9 \u0632\u06cc\u0628\u0627\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0627\u06cc\u0632\u0648\u0645\u062a\u0631\u06cc\u06a9 \u0632\u06cc\u0628\u0627<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0627\u06cc\u0632\u0648\u0645\u062a\u0631\u06cc\u06a9 \u0632\u06cc\u0628\u0627\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65fedf3d-84b2-4eee-a111-7a8d29a7a64a.xml&amp;name=What%20is%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0627\u06cc\u0632\u0648\u0645\u062a\u0631\u06cc\u06a9 \u0632\u06cc\u0628\u0627\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0627\u06cc\u0632\u0648\u0645\u062a\u0631\u06cc\u06a9 \u0632\u06cc\u0628\u0627\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-map-cjm\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647 (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/simple-customer-journey-map-cjm.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647 (CJM) (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/simple-customer-journey-map-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0645\u0627\u0631\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0645\u0627\u0631<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0645\u0627\u0631\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b93817f5-0a1f-48e1-8e3b-0c76b1fe649a.xml&amp;name=Simple%20Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0645\u0627\u0631\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u0645\u0627\u0631\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-mapping\/\"><img decoding=\"async\" id=\"simple-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0627\u062f\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/simple-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/simple-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/40e19097-925d-477b-b36e-341948d8aeaf.xml&amp;name=Simple%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/step-by-step-customer-journey-mapping\/\"><img decoding=\"async\" id=\"step-by-step-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/step-by-step-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/step-by-step-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f2168975-9928-4c36-af6b-6952339a7636.xml&amp;name=Step-by-Step%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-are-customer-journey-maps\/\"><img decoding=\"async\" id=\"what-are-customer-journey-maps\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-are-customer-journey-maps.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-are-customer-journey-maps.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0645\u0631\u0627\u062d\u0644\u060c \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><span class=\"caption-box\">\u0645\u0631\u0627\u062d\u0644\u060c \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/p>\n<div title=\"\u0645\u0631\u0627\u062d\u0644\u060c \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5ab2afe8-bcbb-4648-a681-adb086f60f6d.xml&amp;name=What%20are%20Customer%20Journey%20Maps%3F\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0645\u0631\u0627\u062d\u0644\u060c \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><\/div>\n<div title=\"\u0645\u0631\u0627\u062d\u0644\u060c \u0646\u0642\u0627\u0637 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/how-to-perform-customer-journey-mapping\/\"><img decoding=\"async\" id=\"how-to-perform-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0686\u06af\u0648\u0646\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u0645\u061f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/how-to-perform-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0686\u06af\u0648\u0646\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u0645\u061f (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/how-to-perform-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u062d\u0631\u0641\u0647 \u0627\u06cc. \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><span class=\"caption-box\">\u062d\u0631\u0641\u0647 \u0627\u06cc.\u00a0\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/p>\n<div title=\"\u062d\u0631\u0641\u0647 \u0627\u06cc. \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2f28d25c-da87-4b7a-9d6e-f2d46068f5bf.xml&amp;name=How%20to%20Perform%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u062d\u0631\u0641\u0647 \u0627\u06cc. \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><\/div>\n<div title=\"\u062d\u0631\u0641\u0647 \u0627\u06cc. \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-cjm\" class=\"related-templates-masonry-content lozad\" title=\"\u0633\u0641\u0631 \u0633\u0627\u062f\u0647 \u0645\u0634\u062a\u0631\u06cc (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/1_simple-customer-journey-cjm.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0633\u0641\u0631 \u0633\u0627\u062f\u0647 \u0645\u0634\u062a\u0631\u06cc (CJM) (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/1_simple-customer-journey-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0645\u0633\u06cc\u0631\u0647\u0627\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0645\u0633\u06cc\u0631\u0647\u0627<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0645\u0633\u06cc\u0631\u0647\u0627\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b7a2fd7c-b960-4c1a-8d3f-618170dcd64d.xml&amp;name=Simple%20Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0645\u0633\u06cc\u0631\u0647\u0627\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0645\u0633\u06cc\u0631\u0647\u0627\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map\/\"><img decoding=\"async\" id=\"simple-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/simple-customer-journey-map.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0633\u0627\u062f\u0647 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/simple-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 5 \u0641\u0627\u0632\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 5 \u0641\u0627\u0632<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 5 \u0641\u0627\u0632\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/30c40d50-27cc-4c72-a13e-650e4abd0243.xml&amp;name=Simple%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 5 \u0641\u0627\u0632\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 5 \u0641\u0627\u0632\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"\u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-for-infographic.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0645\u0627\u06cc\u0634 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 CJM\"><span class=\"caption-box\">\u0646\u0645\u0627\u06cc\u0634 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 CJM<\/span><\/p>\n<div title=\"\u0646\u0645\u0627\u06cc\u0634 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/7cbee66e-1f65-4fa4-8017-b5ba3ffd3437.xml&amp;name=Customer%20Journey%20for%20Infographic\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0645\u0627\u06cc\u0634 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 CJM\"><\/div>\n<div title=\"\u0646\u0645\u0627\u06cc\u0634 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-mapping-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-for-infographic.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0645\u0644\u0627\u06a9 \u0648 \u0645\u0633\u062a\u063a\u0644\u0627\u062a\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0645\u0644\u0627\u06a9 \u0648 \u0645\u0633\u062a\u063a\u0644\u0627\u062a<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0645\u0644\u0627\u06a9 \u0648 \u0645\u0633\u062a\u063a\u0644\u0627\u062a\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/27313251-75c9-422e-ad23-5c79e7867417.xml&amp;name=Customer%20Journey%20Mapping%20for%20Infographic\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0645\u0644\u0627\u06a9 \u0648 \u0645\u0633\u062a\u063a\u0644\u0627\u062a\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0645\u0644\u0627\u06a9 \u0648 \u0645\u0633\u062a\u063a\u0644\u0627\u062a\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-guide\" class=\"related-templates-masonry-content lozad\" title=\"\u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-guide.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06cc\u06a9 \u062c\u0627\u062f\u0647\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06cc\u06a9 \u062c\u0627\u062f\u0647<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06cc\u06a9 \u062c\u0627\u062f\u0647\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/cff38836-4f32-498e-a6ee-e9a393eb831c.xml&amp;name=Customer%20Journey%20Mapping%20Guide\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06cc\u06a9 \u062c\u0627\u062f\u0647\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06cc\u06a9 \u062c\u0627\u062f\u0647\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/effective-customer-journey-mapping\/\"><img decoding=\"async\" id=\"effective-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0645\u0648\u062b\u0631 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/effective-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0645\u0648\u062b\u0631 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/effective-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0627\u0632 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0627\u0644\u06af\u0648\u06cc CJM\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0627\u0632 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0627\u0644\u06af\u0648\u06cc CJM<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0627\u0632 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0627\u0644\u06af\u0648\u06cc CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/86ba85e5-907c-433b-8ec7-bcfb48bd5f74.xml&amp;name=Effective%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0627\u0632 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0627\u0644\u06af\u0648\u06cc CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-template\/\"><img decoding=\"async\" id=\"customer-journey-mapping-template\" class=\"related-templates-masonry-content lozad\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-template.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0642\u0627\u0628\u0644 \u0628\u0631\u0646\u0627\u0645\u0647 \u0631\u06cc\u0632\u06cc\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0642\u0627\u0628\u0644 \u0628\u0631\u0646\u0627\u0645\u0647 \u0631\u06cc\u0632\u06cc<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0642\u0627\u0628\u0644 \u0628\u0631\u0646\u0627\u0645\u0647 \u0631\u06cc\u0632\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/10c70eb0-1380-4cba-90df-53be7057629e.xml&amp;name=Customer%20Journey%20Mapping%20Template\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0642\u0627\u0628\u0644 \u0628\u0631\u0646\u0627\u0645\u0647 \u0631\u06cc\u0632\u06cc\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0642\u0627\u0628\u0644 \u0628\u0631\u0646\u0627\u0645\u0647 \u0631\u06cc\u0632\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-template\/\"><img decoding=\"async\" id=\"customer-journey-template\" class=\"related-templates-masonry-content lozad\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-template.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0627\u0644\u06af\u0648\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0646\u0645\u0627\u062f\u0647\u0627\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0646\u0645\u0627\u062f\u0647\u0627<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0646\u0645\u0627\u062f\u0647\u0627\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a6f178fd-5256-4a5e-ae80-1b33b55b9858.xml&amp;name=Customer%20Journey%20Template\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0646\u0645\u0627\u062f\u0647\u0627\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0646\u0645\u0627\u062f\u0647\u0627\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-map-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-for-infographic.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u0641\u0648\u06af\u0631\u0627\u0641\u06cc\u06a9 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0639\u0645\u0648\u0645\u06cc\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0639\u0645\u0648\u0645\u06cc<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0639\u0645\u0648\u0645\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65869f56-6465-4db2-8602-223aa4b196c8.xml&amp;name=Customer%20Journey%20Map%20for%20Infographic\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0639\u0645\u0648\u0645\u06cc\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0639\u0645\u0648\u0645\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-template\/\"><img decoding=\"async\" id=\"customer-journey-map-template\" class=\"related-templates-masonry-content lozad\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-template.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0645\u0631\u0627\u062d\u0644 \u0648 \u0646\u0642\u0627\u0637 \u0644\u0645\u0633\u06cc \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><span class=\"caption-box\">\u0645\u0631\u0627\u062d\u0644 \u0648 \u0646\u0642\u0627\u0637 \u0644\u0645\u0633\u06cc \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/p>\n<div title=\"\u0645\u0631\u0627\u062d\u0644 \u0648 \u0646\u0642\u0627\u0637 \u0644\u0645\u0633\u06cc \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/70aa35fe-1585-4f97-9261-13da315f3a2e.xml&amp;name=Customer%20Journey%20Map%20Template\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0645\u0631\u0627\u062d\u0644 \u0648 \u0646\u0642\u0627\u0637 \u0644\u0645\u0633\u06cc \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><\/div>\n<div title=\"\u0645\u0631\u0627\u062d\u0644 \u0648 \u0646\u0642\u0627\u0637 \u0644\u0645\u0633\u06cc \u062f\u0631 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/improve-customer-experience-with-customer-journey-map\/\"><img decoding=\"async\" id=\"improve-customer-experience-with-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"\u0628\u0627 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\u060c \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0647\u0628\u0648\u062f \u0628\u062e\u0634\u06cc\u062f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/improve-customer-experience-with-customer-journey-map.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/improve-customer-experience-with-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/00e4fc2e-4397-483f-a365-68984478f066.xml&amp;name=Improve%20Customer%20Experience%20with%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping\/\"><img decoding=\"async\" id=\"customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0686\u06af\u0648\u0646\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u0645\u061f\"><span class=\"caption-box\">\u0686\u06af\u0648\u0646\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u0645\u061f<\/span><\/p>\n<div title=\"\u0686\u06af\u0648\u0646\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u0645\u061f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f34211f7-870c-4a1b-ac58-0e494944b99d.xml&amp;name=Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0686\u06af\u0648\u0646\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u0645\u061f\"><\/div>\n<div title=\"\u0686\u06af\u0648\u0646\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u06cc\u0645\u061f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-cjm\/\"><img decoding=\"async\" id=\"customer-journey-cjm\" class=\"related-templates-masonry-content lozad\" title=\"\u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-cjm.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (CJM) (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/c4dfe4ed-b64b-4424-bfd5-a385c1caa24c.xml&amp;name=Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-cjm\/\"><img decoding=\"async\" id=\"customer-journey-map-cjm\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-cjm.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (CJM) (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-map-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u0633\u062a\u0648\u0646\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u0633\u062a\u0648\u0646<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u0633\u062a\u0648\u0646\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b8bff989-003e-4d24-9e3b-601bf529e200.xml&amp;name=Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u0633\u062a\u0648\u0646\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u0633\u062a\u0648\u0646\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-cjm\/\"><img decoding=\"async\" id=\"customer-journey-mapping-cjm\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-cjm.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (CJM) (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0627\u0635\u0644\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0627\u0635\u0644\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0627\u0635\u0644\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/1466bcf3-6104-48c2-82f5-1f146fa4ccf0.xml&amp;name=Customer%20Journey%20Mapping%20%28CJM%29\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0627\u0635\u0644\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0627\u0635\u0644\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-map-and-why-is-it-important\/\"><img decoding=\"async\" id=\"what-is-customer-journey-map-and-why-is-it-important\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a \u0648 \u0686\u0631\u0627 \u0645\u0647\u0645 \u0627\u0633\u062a\u061f\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-is-customer-journey-map-and-why-is-it-important.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a \u0648 \u0686\u0631\u0627 \u0645\u0647\u0645 \u0627\u0633\u062a\u061f (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-is-customer-journey-map-and-why-is-it-important.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0641\u0642\u06cc\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0641\u0642\u06cc<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0641\u0642\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/997f50f1-fad8-4e43-b4e8-7b6b1efa69e1.xml&amp;name=What%20is%20Customer%20Journey%20Map%20and%20Why%20is%20It%20Important%3F\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0641\u0642\u06cc\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0627\u0641\u0642\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-maps-what-how-why\/\"><img decoding=\"async\" id=\"customer-journey-maps-what-how-why\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc - \u0686\u0647\u060c \u0686\u06af\u0648\u0646\u0647\u060c \u0686\u0631\u0627\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-maps-what-how-why.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0647\u0627\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc - \u0686\u0647\u060c \u0686\u06af\u0648\u0646\u0647\u060c \u0686\u0631\u0627 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-maps-what-how-why.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645\"><span class=\"caption-box\">\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645<\/span><\/p>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/54f9952d-4458-4216-a095-26cf34c584a1.xml&amp;name=Customer%20Journey%20Maps%20-%20What%2C%20How%2C%20Why\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645\"><\/div>\n<div title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u06af\u0627\u0645 \u0628\u0647 \u06af\u0627\u0645\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/understanding-customer-journey-map\/\"><img decoding=\"async\" id=\"understanding-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"\u062f\u0631\u06a9 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/understanding-customer-journey-map.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u062f\u0631\u06a9 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/understanding-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 Cliparts \u0628\u0631\u0627\u06cc \u062a\u0648\u0636\u06cc\u062d \u0645\u0631\u0627\u062d\u0644 \u062f\u0631 CJM\"><span class=\"caption-box\">\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 Cliparts \u0628\u0631\u0627\u06cc \u062a\u0648\u0636\u06cc\u062d \u0645\u0631\u0627\u062d\u0644 \u062f\u0631 CJM<\/span><\/p>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 Cliparts \u0628\u0631\u0627\u06cc \u062a\u0648\u0636\u06cc\u062d \u0645\u0631\u0627\u062d\u0644 \u062f\u0631 CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5af38508-b42d-4830-9087-01ea13bfd02a.xml&amp;name=Understanding%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 Cliparts \u0628\u0631\u0627\u06cc \u062a\u0648\u0636\u06cc\u062d \u0645\u0631\u0627\u062d\u0644 \u062f\u0631 CJM\"><\/div>\n<div title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 Cliparts \u0628\u0631\u0627\u06cc \u062a\u0648\u0636\u06cc\u062d \u0645\u0631\u0627\u062d\u0644 \u062f\u0631 CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-the-benefits\/\"><img decoding=\"async\" id=\"customer-journey-mapping-the-benefits\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc - \u0645\u0632\u0627\u06cc\u0627\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-the-benefits.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc - \u0645\u0632\u0627\u06cc\u0627 (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-the-benefits.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u062c\u062f\u0648\u0644 \u0632\u0645\u0627\u0646\u06cc\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u062c\u062f\u0648\u0644 \u0632\u0645\u0627\u0646\u06cc<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u062c\u062f\u0648\u0644 \u0632\u0645\u0627\u0646\u06cc\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/bb860593-1663-4b75-9db7-4f37d587252c.xml&amp;name=Customer%20Journey%20Mapping%20-%20The%20Benefits\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u062c\u062f\u0648\u0644 \u0632\u0645\u0627\u0646\u06cc\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0628\u06a9 \u062c\u062f\u0648\u0644 \u0632\u0645\u0627\u0646\u06cc\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-tips\/\"><img decoding=\"async\" id=\"customer-journey-mapping-tips\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u06a9\u0627\u062a \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-tips.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u06a9\u0627\u062a \u0646\u0642\u0634\u0647 \u0628\u0631\u062f\u0627\u0631\u06cc \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-tips.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0631\u062d\u0644\u0647\"><span class=\"caption-box\">\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0631\u062d\u0644\u0647<\/span><\/p>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0631\u062d\u0644\u0647\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/c32a2b58-222e-4cb3-9ec0-23162ea43643.xml&amp;name=Customer%20Journey%20Mapping%20Tips\" target=\"_blank\" rel=\"noopener\">\u0627\u06cc\u0646 \u0646\u0645\u0648\u062f\u0627\u0631 \u0631\u0627 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u06a9\u0646\u06cc\u062f<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0631\u062d\u0644\u0647\"><\/div>\n<div title=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0631\u062d\u0644\u0647\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/how-to-do-customer-journey-mapping\/\"><img decoding=\"async\" id=\"how-to-do-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"\u0646\u062d\u0648\u0647 \u0627\u0646\u062c\u0627\u0645 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/how-to-do-customer-journey-mapping.png\" alt=\"\u0627\u0644\u06af\u0648\u06cc \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc: \u0646\u062d\u0648\u0647 \u0627\u0646\u062c\u0627\u0645 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (\u0627\u06cc\u062c\u0627\u062f \u0634\u062f\u0647 \u062a\u0648\u0633\u0637 \u0633\u0627\u0632\u0646\u062f\u0647 \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/how-to-do-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0627\u0628\u0632\u0627\u0631 \u0642\u062f\u0631\u062a\u0645\u0646\u062f CX - \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc\"><span class=\"caption-box\">\u0627\u0628\u0632\u0627\u0631 \u0642\u062f\u0631\u062a\u0645\u0646\u062f CX &#8211; \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc<\/span><\/p>\n<div title=\"\u0627\u0628\u0632\u0627\u0631 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\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u062f\u0627\u0633\u062a\u0627\u0646 \u0633\u0631\u0627\u06cc\u06cc \u062f\u0631 \u062a\u062c\u0627\u0631\u062a\u060c \u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc (CJM) \u0627\u0633\u062a.<\/p>\n","protected":false},"author":1,"featured_media":4552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[40,26],"tags":[],"class_list":["post-4323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-infographics","loop-entry","clr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0646\u0642\u0634\u0647 \u0633\u0641\u0631 \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f - Visual Paradigm 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