{"id":4323,"date":"2022-02-16T14:24:51","date_gmt":"2022-02-16T06:24:51","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/id\/?p=4323"},"modified":"2022-04-20T13:56:21","modified_gmt":"2022-04-20T05:56:21","slug":"what-is-a-customer-journey-map","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/id\/what-is-a-customer-journey-map\/","title":{"rendered":"Apa Itu Peta Perjalanan Pelanggan?"},"content":{"rendered":"<p><span>Apakah Anda ingin membuat kesan pertama yang tak terlupakan dan memberikan pengalaman membeli yang berbeda bagi pelanggan Anda?<\/span><\/p>\n<p><span>Apakah Anda ingin tahu bagaimana pelanggan Anda berbelanja di dunia digital saat ini?<\/span><\/p>\n<p><span>Pemetaan perjalanan pelanggan adalah teknik yang sangat berguna untuk membantu Anda memahami motivasi pelanggan Anda \u2013 kebutuhan, keraguan, dan kekhawatiran mereka.\u00a0Sementara sebagian besar organisasi cukup pandai mengumpulkan data pelanggan, data saja tidak dapat menyampaikan frustrasi dan pengalaman pelanggan.\u00a0Salah satu alat bercerita terbaik dalam bisnis adalah peta perjalanan pelanggan (CJM).<\/span><\/p>\n<h3><span id=\"What_is_a_Customer_Journey_Map\"><span>Apa itu Peta Perjalanan Pelanggan?<\/span><\/span><\/h3>\n<p><span>Peta\u00a0<\/span><a href=\"https:\/\/www.visual-paradigm.com\/guide\/customer-experience\/what-is-customer-journey-mapping\/\"><span>perjalanan pelanggan<\/span><\/a><span>\u00a0dapat digunakan untuk menggambarkan kisah pelanggan dalam skenario tertentu, termasuk perjalanan pelanggan dari kontak pertama dengan produk, melalui berbagai tahap kontak dengan produk, dan hingga akhir penggunaan produk.\u00a0Hal ini dapat memperjelas interaksi utama (titik sentuh) antara pelanggan dan produk, dan membantu mengoptimalkan kepuasan pelanggan dan mengatasi titik nyeri dengan mengamati dan menganalisis perilaku, pikiran, dan emosi pengguna di setiap tahap.<\/span><\/p>\n<p><span>Peta Pengalaman Pelanggan mirip dengan Peta Perjalanan Pelanggan, kecuali bahwa sementara Peta Perjalanan Pelanggan menceritakan kisah pelanggan, Peta Pengalaman Pelanggan mengungkapkan aliran lengkap pengalaman pelanggan saat mereka berinteraksi dengan merek.\u00a0Ini mencakup segala sesuatu mulai dari pengguna yang mengunjungi situs web, terlibat dalam aktivitas sosial, mengunjungi toko, dan menanyakan tentang layanan pelanggan.\u00a0Ini membantu anggota tim yang berbeda bekerja sama untuk memahami perilaku pengguna dan memfokuskan bisnis pada pengguna.<\/span><\/p>\n<h3><span id=\"Why_do_we_need_a_customer_journey_map\"><span>Mengapa kita membutuhkan peta perjalanan pelanggan?<\/span><\/span><\/h3>\n<p><span>Tujuan memetakan perjalanan pelanggan adalah untuk memahami apa yang dialami pelanggan Anda dan untuk meningkatkan kualitas pengalaman pelanggan sehingga Anda dapat memastikan pengalaman yang konsisten dan mulus di semua titik kontak dan semua saluran.\u00a0Tidak ada pengganti untuk mendengarkan pelanggan Anda tentang solusi di setiap langkah perjalanan.\u00a0Dengan pemahaman tentang perjalanan pelanggan, kini Anda dapat meningkatkan pengalaman pelanggan yang akan disampaikan oleh:<\/span><\/p>\n<ul>\n<li><span>Satukan tim untuk mengatasi hambatan pelanggan tertentu dan memahami jalur perjalanan pelanggan inti.<\/span><\/li>\n<li><span>Minimalkan pengalaman pelanggan yang negatif dengan mengidentifikasi langkah-langkah kunci dan poin keputusan untuk membangun tingkat konversi pelanggan yang lebih cepat dan lebih tinggi.<\/span><\/li>\n<li><span>Tingkatkan retensi pelanggan dengan memahami bagaimana pelanggan berkomunikasi di semua tahap siklus pembelian untuk memastikan semua pihak terkait menerima informasi yang benar.<\/span><\/li>\n<li><span>Izinkan perusahaan untuk memperkuat perjalanan pelanggan individu di saluran tertentu.<\/span><\/li>\n<li><span>Pahami metrik yang diperlukan untuk mengidentifikasi kemajuan pelanggan dan titik regresi untuk memberikan peluang untuk melibatkan kembali pelanggan.<\/span><\/li>\n<li><span>Izinkan perusahaan untuk memprioritaskan tindakan dalam strategi pengalaman pelanggan mereka untuk mengungkapkan kesenjangan di seluruh saluran dan departemen<\/span><\/li>\n<\/ul>\n<h3><span id=\"What_does_it_look_like\"><span>Seperti apa bentuknya?<\/span><\/span><\/h3>\n<p><span>Peta perjalanan pelanggan menggunakan pengisahan cerita dan visual untuk menggambarkan hubungan pelanggan dengan organisasi dari waktu ke waktu.\u00a0Kisah ini diceritakan dari sudut pandang pelanggan dan memberikan wawasan tentang seluruh pengalaman pelanggan.\u00a0Ini membantu tim Anda lebih memahami dan mengatasi kebutuhan dan titik kesulitan pelanggan Anda saat mereka merasakan produk atau layanan Anda.\u00a0Dengan kata lain, merencanakan perjalanan pelanggan memberi bisnis Anda peluang untuk melihat bagaimana merek Anda dapat melibatkan prospek terlebih dahulu dan kemudian menjangkau mereka di berbagai titik selama proses penjualan.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/understand-customer-journey-map.png\" alt=\"Memahami Peta Perjalanan Pelanggan |  Templat Peta Perjalanan Pelanggan\" \/><\/p>\n<p><span>Konsep dasar CJM<\/span><\/p>\n<p><span>Perjalanan pelanggan adalah perjalanan pelanggan potensial melalui semua saluran yang tersedia dengan titik sentuh yang berbeda dari suatu produk, merek, atau perusahaan hingga ia menyelesaikan semua tindakan yang ditargetkan.\u00a0Perjalanan pelanggan dapat berlangsung beberapa jam, beberapa hari, atau bahkan berbulan-bulan.<\/span><\/p>\n<ul>\n<li><span>Tindakan target utama adalah pembelian, pesanan, atau penyelidikan.<\/span><\/li>\n<li><span>Titik kontak adalah setiap titik kontak antara pelanggan dan bisnis Anda, dari iklan klasik (iklan, TV atau radio, dll.) hingga kampanye pemasaran online, hingga opini atau informasi teman di situs ulasan.<\/span><\/li>\n<li><span>Saluran yang tersedia seperti telepon, web, cabang, komunikasi pemasaran, dan interaksi layanan.\u00a0Buat peta perjalanan pelanggan<\/span><\/li>\n<\/ul>\n<p><span>Anda telah mengumpulkan data dari analisis web, platform pemasaran, sistem CRM, data penjualan, dan sumber lainnya.\u00a0Lalu apa?\u00a0Anda perlu memasukkan data dan wawasan ini ke dalam representasi grafis (peta) yang mudah dipahami yang dapat Anda bagikan dengan tim Anda.\u00a0Peta perjalanan dapat mengambil banyak bentuk.\u00a0Namun, tujuan akhirnya selalu sama: untuk menemukan dan memecahkan masalah pelanggan Anda.<\/span><\/p>\n<h3><span id=\"When_creating_a_customer_journey_map_you_can_ask_yourself_the_following_questions\"><span>Saat membuat peta perjalanan pelanggan, Anda dapat bertanya pada diri sendiri pertanyaan-pertanyaan berikut.<\/span><\/span><\/h3>\n<ul>\n<li><span>Bagaimana pelanggan Anda menemukan Anda?<\/span><\/li>\n<li><span>Bagaimana mereka memecahkan (atau menangani) masalah sebelum menggunakan solusi Anda?<\/span><\/li>\n<li><span>Apa masalah pelanggan yang Anda coba selesaikan?<\/span><\/li>\n<li><span>Atau dengan kata lain, masalah umum dan titik nyeri apa yang dapat dibantu oleh produk Anda?<\/span><\/li>\n<li><span>Seberapa mudah bagi pelanggan untuk mendapatkan dukungan layanan pelanggan?<\/span><\/li>\n<li><span>Bagaimana Anda bekerja untuk meningkatkan keterlibatan pelanggan di seluruh saluran?<\/span><\/li>\n<li><span>Seberapa mudah bagi pelanggan untuk membayar produk atau layanan Anda?<\/span><\/li>\n<\/ul>\n<p><span>Sekarang setelah Anda memahami apa itu perjalanan pelanggan dan cara membuatnya, Anda dapat mulai menggunakan pemetaan perjalanan pelanggan agar lebih selaras dengan pelanggan Anda, memanfaatkan riset pengguna untuk mengidentifikasi potensi jebakan dalam perjalanan produk, dan memandu tim Anda untuk membuat lebih banyak pengalaman pengguna yang kohesif dan mulus, apakah pengalaman itu terfokus pada satu interaksi atau mencakup beberapa saluran interaksi.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Create_a_customer_journey_map\"><strong><span>Buat peta perjalanan pelanggan<\/span><\/strong><\/span><\/h3>\n<p><span>Saat Anda mencoba meningkatkan pengalaman pelanggan Anda, penting untuk berpikir seperti pelanggan Anda: pertimbangkan perspektif mereka dan waspadai mereka di setiap tahap perjalanan mereka bersama Anda.\u00a0Itulah yang dimaksud dengan pemetaan perjalanan pelanggan.<\/span><\/p>\n<p><span>Berikut adalah empat langkah utama untuk membuat peta perjalanan pelanggan:<\/span><\/p>\n<ol>\n<li><span>Kumpulkan semua informasi yang sudah Anda ketahui tentang pengguna Anda dan bagaimana mereka menggunakan produk atau layanan Anda<\/span><\/li>\n<li><span>Melalui penelitian tambahan dengan pengguna nyata, identifikasi kesenjangan informasi dan isi kesenjangan ini<\/span><\/li>\n<li><span>Buat persona pengguna berdasarkan informasi yang dikumpulkan<\/span><\/li>\n<li><span>Gunakan semua pengetahuan ini untuk memetakan perjalanan pelanggan<\/span><\/li>\n<\/ol>\n<h3 class=\"other-themes text-center\"><span id=\"Explore_more_Customer_Journey_Maps_templates\"><span>Jelajahi lebih banyak templat Peta Perjalanan Pelanggan<\/span><\/span><\/h3>\n<p><span>Templat peta perjalanan pelanggan ini dapat disesuaikan untuk membuat desain yang sesuai dengan kebutuhan Anda.\u00a0Anda dapat mengedit konten, mengganti gambar, mengubah warna, menambah atau menghapus blok desain, dan banyak lagi.<\/span><\/p>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p style=\"text-align: center;\"><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-map\/\"><img decoding=\"async\" id=\"what-is-customer-journey-map\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"Apa itu Peta Perjalanan Pelanggan?\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-is-customer-journey-map.png\" alt=\"Templat Peta Perjalanan Pelanggan: Apa itu Peta Perjalanan Pelanggan?  (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-is-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" style=\"text-align: center;\" title=\"Pemetaan Perjalanan Pelanggan Hitam Dan Biru (CJM)\"><span class=\"caption-box\"><span>Pemetaan Perjalanan Pelanggan Hitam Dan Biru (CJM)<\/span><\/span><\/p>\n<div style=\"text-align: center;\" title=\"Pemetaan Perjalanan Pelanggan Hitam Dan Biru (CJM)\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/20a586ff-fb97-41d4-915f-072f48316a2f.xml&amp;name=What%20is%20Customer%20Journey%20Map%3F\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Pemetaan Perjalanan Pelanggan Hitam Dan Biru (CJM)\"><\/div>\n<div style=\"text-align: center;\" title=\"Pemetaan Perjalanan Pelanggan Hitam Dan Biru (CJM)\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-step-by-step-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-step-by-step-guide\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"Pemetaan Perjalanan Pelanggan - Panduan Langkah demi Langkah\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-step-by-step-guide.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan - Panduan Langkah demi Langkah (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-step-by-step-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Simple Customer Journey Mapping Template\"><span class=\"caption-box\"><span>Templat Pemetaan Perjalanan Pelanggan Sederhana<\/span><\/span><\/p>\n<div title=\"Simple Customer Journey Mapping Template\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2be3e2d5-4a70-41fa-8e0e-99c0afd8f0d8.xml&amp;name=Customer%20Journey%20Mapping%20-%20Step-by-Step%20Guide\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Simple Customer Journey Mapping Template\"><\/div>\n<div style=\"text-align: center;\" title=\"Simple Customer Journey Mapping Template\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/why-customer-journey-mapping\/\"><img decoding=\"async\" id=\"why-customer-journey-mapping\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"Why Customer Journey Mapping?\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/why-customer-journey-mapping.png\" alt=\"Customer Journey Map template: Why Customer Journey Mapping? (Created by InfoART's Customer Journey Map maker)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/why-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Modern Customer Journey Map\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan Modern<\/span><\/span><\/p>\n<div title=\"Modern Customer Journey Map\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/ec026938-029a-46fa-9328-625cd9de65cc.xml&amp;name=Why%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Modern Customer Journey Map\"><\/div>\n<div style=\"text-align: center;\" title=\"Modern Customer Journey Map\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-definitive-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-definitive-guide\" class=\"related-templates-masonry-content lozad\" title=\"Customer Journey Mapping Definitive Guide\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-definitive-guide.png\" alt=\"Customer Journey Map template: Customer Journey Mapping Definitive Guide (Created by InfoART's Customer Journey Map maker)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-definitive-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Customer Journey Map for Presentation\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan untuk Presentasi<\/span><\/span><\/p>\n<div title=\"Customer Journey Map for Presentation\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2657ad12-36dc-4dbe-b99d-666b2684dbbb.xml&amp;name=Customer%20Journey%20Mapping%20Definitive%20Guide\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Customer Journey Map for Presentation\"><\/div>\n<div style=\"text-align: center;\" title=\"Customer Journey Map for Presentation\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/understand-customer-journey-map\/\"><img decoding=\"async\" id=\"understand-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Understand Customer Journey Map\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/understand-customer-journey-map.png?s=360\" alt=\"Customer Journey Map template: Understand Customer Journey Map (Created by InfoART's Customer Journey Map maker)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/understand-customer-journey-map.png?s=360\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Customer Journey Mapping with Illustrations\"><span class=\"caption-box\"><span>Pemetaan Perjalanan Pelanggan dengan Ilustrasi<\/span><\/span><\/p>\n<div title=\"Customer Journey Mapping with Illustrations\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/66b47699-b306-44d0-8fc6-5160aedb4be2.xml&amp;name=Understand%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Customer Journey Mapping with Illustrations\"><\/div>\n<div style=\"text-align: center;\" title=\"Customer Journey Mapping with Illustrations\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/benefits-of-customer-journey-mapping\/\"><img decoding=\"async\" id=\"benefits-of-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Benefits of Customer Journey Mapping\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/benefits-of-customer-journey-mapping.png\" alt=\"Customer Journey Map template: Benefits of Customer Journey Mapping (Created by InfoART's Customer Journey Map maker)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/benefits-of-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Using Customer Journey Map for CX Design\"><span class=\"caption-box\"><span>Menggunakan Peta Perjalanan Pelanggan untuk Desain CX<\/span><\/span><\/p>\n<div title=\"Using Customer Journey Map for CX Design\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65e537f7-67f2-4919-a7f0-55557d2049ca.xml&amp;name=Benefits%20of%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Using Customer Journey Map for CX Design\"><\/div>\n<div style=\"text-align: center;\" title=\"Using Customer Journey Map for CX Design\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-tools\/\"><img decoding=\"async\" id=\"customer-journey-mapping-tools\" class=\"related-templates-masonry-content lozad\" title=\"Customer Journey Mapping Tools\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-tools.png\" alt=\"Templat Peta Perjalanan Pelanggan: Alat Pemetaan Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-tools.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Peta Perjalanan Pelanggan Berbasis Aliran\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan Berbasis Aliran<\/span><\/span><\/p>\n<div title=\"Peta Perjalanan Pelanggan Berbasis Aliran\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/05b30aa2-88f9-4ff4-975e-aac59d2a33e9.xml&amp;name=Customer%20Journey%20Mapping%20Tools\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan Berbasis Aliran\"><\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan Berbasis Aliran\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-template-and-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-template-and-guide\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan: Template dan Panduan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-template-and-guide.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan: Templat dan Panduan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-template-and-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Menggunakan Ikon di Peta Perjalanan Pelanggan\"><span class=\"caption-box\"><span>Menggunakan Ikon di Peta Perjalanan Pelanggan<\/span><\/span><\/p>\n<div title=\"Menggunakan Ikon di Peta Perjalanan Pelanggan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a3ec5d8f-50c7-476b-a65b-6abf92896cf4.xml&amp;name=Customer%20Journey%20Mapping%3A%20Template%20and%20Guide\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Menggunakan Ikon di Peta Perjalanan Pelanggan\"><\/div>\n<div style=\"text-align: center;\" title=\"Menggunakan Ikon di Peta Perjalanan Pelanggan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-explained\/\"><img decoding=\"async\" id=\"customer-journey-map-explained\" class=\"related-templates-masonry-content lozad\" title=\"Peta Perjalanan Pelanggan Dijelaskan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-explained.png\" alt=\"Templat Peta Perjalanan Pelanggan: Penjelasan Peta Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-explained.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan End-to-End\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan End-to-End<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan End-to-End\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/9be019b7-1884-4d84-a6c7-fe85f5ce16a1.xml&amp;name=Customer%20Journey%20Map%20Explained\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan End-to-End\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan End-to-End\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-mapping\/\"><img decoding=\"async\" id=\"what-is-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Apa itu Pemetaan Perjalanan Pelanggan?\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-is-customer-journey-mapping.png\" alt=\"Templat Peta Perjalanan Pelanggan: Apa itu Pemetaan Perjalanan Pelanggan?  (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-is-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Peta Perjalanan Pelanggan Gaya Isometrik yang Bagus\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan Gaya Isometrik yang Bagus<\/span><\/span><\/p>\n<div title=\"Peta Perjalanan Pelanggan Gaya Isometrik yang Bagus\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65fedf3d-84b2-4eee-a111-7a8d29a7a64a.xml&amp;name=What%20is%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan Gaya Isometrik yang Bagus\"><\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan Gaya Isometrik yang Bagus\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-map-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Peta Perjalanan Pelanggan Sederhana (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-map-cjm.png\" alt=\"Templat Peta Perjalanan Pelanggan: Peta Perjalanan Pelanggan Sederhana (CJM) (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-map-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Bergaya Ular\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Bergaya Ular<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Bergaya Ular\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b93817f5-0a1f-48e1-8e3b-0c76b1fe649a.xml&amp;name=Simple%20Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Bergaya Ular\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Bergaya Ular\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-mapping\/\"><img decoding=\"async\" id=\"simple-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan Sederhana\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-mapping.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan Sederhana (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Sederhana\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Sederhana<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Sederhana\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/40e19097-925d-477b-b36e-341948d8aeaf.xml&amp;name=Simple%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Sederhana\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Sederhana\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/step-by-step-customer-journey-mapping\/\"><img decoding=\"async\" id=\"step-by-step-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan Langkah-demi-Langkah\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/step-by-step-customer-journey-mapping.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan Langkah-demi-Langkah (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/step-by-step-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Peta Perjalanan Pelanggan untuk Infografis\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan untuk Infografis<\/span><\/span><\/p>\n<div title=\"Peta Perjalanan Pelanggan untuk Infografis\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f2168975-9928-4c36-af6b-6952339a7636.xml&amp;name=Step-by-Step%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan untuk Infografis\"><\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan untuk Infografis\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-are-customer-journey-maps\/\"><img decoding=\"async\" id=\"what-are-customer-journey-maps\" class=\"related-templates-masonry-content lozad\" title=\"Apa itu Peta Perjalanan Pelanggan?\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-are-customer-journey-maps.png\" alt=\"Templat Peta Perjalanan Pelanggan: Apa itu Peta Perjalanan Pelanggan?  (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-are-customer-journey-maps.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Fase, Titik Sentuh dalam Peta Perjalanan Pelanggan\"><span class=\"caption-box\"><span>Fase, Titik Sentuh dalam Peta Perjalanan Pelanggan<\/span><\/span><\/p>\n<div title=\"Fase, Titik Sentuh dalam Peta Perjalanan Pelanggan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5ab2afe8-bcbb-4648-a681-adb086f60f6d.xml&amp;name=What%20are%20Customer%20Journey%20Maps%3F\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Fase, Titik Sentuh dalam Peta Perjalanan Pelanggan\"><\/div>\n<div style=\"text-align: center;\" title=\"Fase, Titik Sentuh dalam Peta Perjalanan Pelanggan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/how-to-perform-customer-journey-mapping\/\"><img decoding=\"async\" id=\"how-to-perform-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Bagaimana Melakukan Pemetaan Perjalanan Pelanggan?\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/how-to-perform-customer-journey-mapping.png\" alt=\"Templat Peta Perjalanan Pelanggan: Bagaimana Melakukan Pemetaan Perjalanan Pelanggan?  (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/how-to-perform-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Pro.  Templat Peta Perjalanan Pelanggan\"><span class=\"caption-box\"><span>Pro.\u00a0Templat Peta Perjalanan Pelanggan<\/span><\/span><\/p>\n<div title=\"Pro.  Templat Peta Perjalanan Pelanggan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2f28d25c-da87-4b7a-9d6e-f2d46068f5bf.xml&amp;name=How%20to%20Perform%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Pro.  Templat Peta Perjalanan Pelanggan\"><\/div>\n<div style=\"text-align: center;\" title=\"Pro.  Templat Peta Perjalanan Pelanggan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Perjalanan Pelanggan Sederhana (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/1_simple-customer-journey-cjm.png\" alt=\"Templat Peta Perjalanan Pelanggan: Perjalanan Pelanggan Sederhana (CJM) (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/1_simple-customer-journey-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan dengan Jalur\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan dengan Jalur<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan dengan Jalur\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b7a2fd7c-b960-4c1a-8d3f-618170dcd64d.xml&amp;name=Simple%20Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan dengan Jalur\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan dengan Jalur\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map\/\"><img decoding=\"async\" id=\"simple-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Peta Perjalanan Pelanggan Sederhana\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-map.png\" alt=\"Templat Peta Perjalanan Pelanggan: Peta Perjalanan Pelanggan Sederhana (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Peta Perjalanan Pelanggan dalam 5 Fase\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan dalam 5 Fase<\/span><\/span><\/p>\n<div title=\"Peta Perjalanan Pelanggan dalam 5 Fase\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/30c40d50-27cc-4c72-a13e-650e4abd0243.xml&amp;name=Simple%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan dalam 5 Fase\"><\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan dalam 5 Fase\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"Perjalanan Pelanggan untuk Infografis\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-for-infographic.png\" alt=\"Templat Peta Perjalanan Pelanggan: Perjalanan Pelanggan untuk Infografis (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Tunjukkan Perjalanan Pelanggan dengan CJM\"><span class=\"caption-box\"><span>Tunjukkan Perjalanan Pelanggan dengan CJM<\/span><\/span><\/p>\n<div title=\"Tunjukkan Perjalanan Pelanggan dengan CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/7cbee66e-1f65-4fa4-8017-b5ba3ffd3437.xml&amp;name=Customer%20Journey%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Tunjukkan Perjalanan Pelanggan dengan CJM\"><\/div>\n<div style=\"text-align: center;\" title=\"Tunjukkan Perjalanan Pelanggan dengan CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-mapping-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan untuk Infografis\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-for-infographic.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan untuk Infografis (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Peta Perjalanan Pelanggan untuk Real Estat\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan untuk Real Estat<\/span><\/span><\/p>\n<div title=\"Peta Perjalanan Pelanggan untuk Real Estat\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/27313251-75c9-422e-ad23-5c79e7867417.xml&amp;name=Customer%20Journey%20Mapping%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan untuk Real Estat\"><\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan untuk Real Estat\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-guide\" class=\"related-templates-masonry-content lozad\" title=\"Panduan Pemetaan Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-guide.png\" alt=\"Templat Peta Perjalanan Pelanggan: Panduan Pemetaan Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Peta Perjalanan Pelanggan dengan Jalan\"><span class=\"caption-box\"><span>Peta Perjalanan Pelanggan dengan Jalan<\/span><\/span><\/p>\n<div title=\"Peta Perjalanan Pelanggan dengan Jalan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/cff38836-4f32-498e-a6ee-e9a393eb831c.xml&amp;name=Customer%20Journey%20Mapping%20Guide\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan dengan Jalan\"><\/div>\n<div style=\"text-align: center;\" title=\"Peta Perjalanan Pelanggan dengan Jalan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/effective-customer-journey-mapping\/\"><img decoding=\"async\" id=\"effective-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan yang Efektif\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/effective-customer-journey-mapping.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan yang Efektif (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/effective-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Memetakan Pengalaman Pelanggan dengan Template CJM\"><span class=\"caption-box\"><span>Memetakan Pengalaman Pelanggan dengan Template CJM<\/span><\/span><\/p>\n<div title=\"Memetakan Pengalaman Pelanggan dengan Template CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/86ba85e5-907c-433b-8ec7-bcfb48bd5f74.xml&amp;name=Effective%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Memetakan Pengalaman Pelanggan dengan Template CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-template\/\"><img decoding=\"async\" id=\"customer-journey-mapping-template\" class=\"related-templates-masonry-content lozad\" title=\"Templat Pemetaan Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-template.png\" alt=\"Templat Peta Perjalanan Pelanggan: Templat Pemetaan Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan yang Dapat Disesuaikan\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan yang Dapat Disesuaikan<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan yang Dapat Disesuaikan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/10c70eb0-1380-4cba-90df-53be7057629e.xml&amp;name=Customer%20Journey%20Mapping%20Template\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan yang Dapat Disesuaikan\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan yang Dapat Disesuaikan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-template\/\"><img decoding=\"async\" id=\"customer-journey-template\" class=\"related-templates-masonry-content lozad\" title=\"Templat Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-template.png\" alt=\"Templat Peta Perjalanan Pelanggan: Templat Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan dengan Ikon\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan dengan Ikon<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan dengan Ikon\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a6f178fd-5256-4a5e-ae80-1b33b55b9858.xml&amp;name=Customer%20Journey%20Template\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan dengan Ikon\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan dengan Ikon\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-map-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"Peta Perjalanan Pelanggan untuk Infografis\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-for-infographic.png\" alt=\"Templat Peta Perjalanan Pelanggan: Peta Perjalanan Pelanggan untuk Infografis (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Umum\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Umum<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Umum\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65869f56-6465-4db2-8602-223aa4b196c8.xml&amp;name=Customer%20Journey%20Map%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Umum\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Umum\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-template\/\"><img decoding=\"async\" id=\"customer-journey-map-template\" class=\"related-templates-masonry-content lozad\" title=\"Templat Peta Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-template.png\" alt=\"Templat Peta Perjalanan Pelanggan: Templat Peta Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Fase dan Titik Sentuh dalam Peta Perjalanan Pelanggan\"><span class=\"caption-box\"><span>Fase dan Titik Sentuh dalam Peta Perjalanan Pelanggan<\/span><\/span><\/p>\n<div title=\"Fase dan Titik Sentuh dalam Peta Perjalanan Pelanggan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/70aa35fe-1585-4f97-9261-13da315f3a2e.xml&amp;name=Customer%20Journey%20Map%20Template\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Fase dan Titik Sentuh dalam Peta Perjalanan Pelanggan\"><\/div>\n<div style=\"text-align: center;\" title=\"Fase dan Titik Sentuh dalam Peta Perjalanan Pelanggan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/improve-customer-experience-with-customer-journey-map\/\"><img decoding=\"async\" id=\"improve-customer-experience-with-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Tingkatkan Pengalaman Pelanggan dengan Peta Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/improve-customer-experience-with-customer-journey-map.png\" alt=\"Templat Peta Perjalanan Pelanggan: Tingkatkan Pengalaman Pelanggan dengan Peta Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/improve-customer-experience-with-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Memahami Peta Perjalanan Pelanggan\"><span class=\"caption-box\"><span>Memahami Peta Perjalanan Pelanggan<\/span><\/span><\/p>\n<div title=\"Memahami Peta Perjalanan Pelanggan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/00e4fc2e-4397-483f-a365-68984478f066.xml&amp;name=Improve%20Customer%20Experience%20with%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Memahami Peta Perjalanan Pelanggan\"><\/div>\n<div style=\"text-align: center;\" title=\"Memahami Peta Perjalanan Pelanggan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping\/\"><img decoding=\"async\" id=\"customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Bagaimana Melakukan Pemetaan Perjalanan Pelanggan?\"><span class=\"caption-box\"><span>Bagaimana Melakukan Pemetaan Perjalanan Pelanggan?<\/span><\/span><\/p>\n<div title=\"Bagaimana Melakukan Pemetaan Perjalanan Pelanggan?\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f34211f7-870c-4a1b-ac58-0e494944b99d.xml&amp;name=Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Bagaimana Melakukan Pemetaan Perjalanan Pelanggan?\"><\/div>\n<div style=\"text-align: center;\" title=\"Bagaimana Melakukan Pemetaan Perjalanan Pelanggan?\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-cjm\/\"><img decoding=\"async\" id=\"customer-journey-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Perjalanan Pelanggan (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-cjm.png\" alt=\"Templat Peta Perjalanan Pelanggan: Perjalanan Pelanggan (CJM) (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Apa itu Peta Perjalanan Pelanggan?\"><span class=\"caption-box\"><span>Apa itu Peta Perjalanan Pelanggan?<\/span><\/span><\/p>\n<div title=\"Apa itu Peta Perjalanan Pelanggan?\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/c4dfe4ed-b64b-4424-bfd5-a385c1caa24c.xml&amp;name=Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Apa itu Peta Perjalanan Pelanggan?\"><\/div>\n<div style=\"text-align: center;\" title=\"Apa itu Peta Perjalanan Pelanggan?\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-cjm\/\"><img decoding=\"async\" id=\"customer-journey-map-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Peta Perjalanan Pelanggan (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-cjm.png\" alt=\"Templat Peta Perjalanan Pelanggan: Peta Perjalanan Pelanggan (CJM) (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-map-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Berbasis Kolom\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Berbasis Kolom<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Berbasis Kolom\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b8bff989-003e-4d24-9e3b-601bf529e200.xml&amp;name=Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Berbasis Kolom\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Berbasis Kolom\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-cjm\/\"><img decoding=\"async\" id=\"customer-journey-mapping-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-cjm.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan (CJM) (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Dasar\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Dasar<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Dasar\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/1466bcf3-6104-48c2-82f5-1f146fa4ccf0.xml&amp;name=Customer%20Journey%20Mapping%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Dasar\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Dasar\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-map-and-why-is-it-important\/\"><img decoding=\"async\" id=\"what-is-customer-journey-map-and-why-is-it-important\" class=\"related-templates-masonry-content lozad\" title=\"Apa itu Peta Perjalanan Pelanggan dan Mengapa Penting?\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-is-customer-journey-map-and-why-is-it-important.png\" alt=\"Templat Peta Perjalanan Pelanggan: Apa itu Peta Perjalanan Pelanggan dan Mengapa Penting?  (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/what-is-customer-journey-map-and-why-is-it-important.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Horisontal\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Horisontal<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Horisontal\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/997f50f1-fad8-4e43-b4e8-7b6b1efa69e1.xml&amp;name=What%20is%20Customer%20Journey%20Map%20and%20Why%20is%20It%20Important%3F\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Horisontal\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Horisontal\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-maps-what-how-why\/\"><img decoding=\"async\" id=\"customer-journey-maps-what-how-why\" class=\"related-templates-masonry-content lozad\" title=\"Peta Perjalanan Pelanggan - Apa, Bagaimana, Mengapa\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-maps-what-how-why.png\" alt=\"Templat Peta Perjalanan Pelanggan: Peta Perjalanan Pelanggan - Apa, Bagaimana, Mengapa (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-maps-what-how-why.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Pemetaan Perjalanan Pelanggan Langkah-demi-Langkah\"><span class=\"caption-box\"><span>Pemetaan Perjalanan Pelanggan Langkah-demi-Langkah<\/span><\/span><\/p>\n<div title=\"Pemetaan Perjalanan Pelanggan Langkah-demi-Langkah\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/54f9952d-4458-4216-a095-26cf34c584a1.xml&amp;name=Customer%20Journey%20Maps%20-%20What%2C%20How%2C%20Why\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Pemetaan Perjalanan Pelanggan Langkah-demi-Langkah\"><\/div>\n<div style=\"text-align: center;\" title=\"Pemetaan Perjalanan Pelanggan Langkah-demi-Langkah\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/understanding-customer-journey-map\/\"><img decoding=\"async\" id=\"understanding-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Memahami Peta Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/understanding-customer-journey-map.png\" alt=\"Templat Peta Perjalanan Pelanggan: Memahami Peta Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/understanding-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Menggunakan Cliparts untuk Menjelaskan Fase di CJM\"><span class=\"caption-box\"><span>Menggunakan Cliparts untuk Menjelaskan Fase di CJM<\/span><\/span><\/p>\n<div title=\"Menggunakan Cliparts untuk Menjelaskan Fase di CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5af38508-b42d-4830-9087-01ea13bfd02a.xml&amp;name=Understanding%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Menggunakan Cliparts untuk Menjelaskan Fase di CJM\"><\/div>\n<div style=\"text-align: center;\" title=\"Menggunakan Cliparts untuk Menjelaskan Fase di CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-the-benefits\/\"><img decoding=\"async\" id=\"customer-journey-mapping-the-benefits\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan - Manfaatnya\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-the-benefits.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan - Manfaat (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-the-benefits.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Gaya Garis Waktu\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Gaya Garis Waktu<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Gaya Garis Waktu\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/bb860593-1663-4b75-9db7-4f37d587252c.xml&amp;name=Customer%20Journey%20Mapping%20-%20The%20Benefits\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Gaya Garis Waktu\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Gaya Garis Waktu\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-tips\/\"><img decoding=\"async\" id=\"customer-journey-mapping-tips\" class=\"related-templates-masonry-content lozad\" title=\"Kiat Pemetaan Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-tips.png\" alt=\"Templat Peta Perjalanan Pelanggan: Kiat Pemetaan Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/customer-journey-mapping-tips.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Templat Peta Perjalanan Pelanggan Berbasis Langkah\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Berbasis Langkah<\/span><\/span><\/p>\n<div title=\"Templat Peta Perjalanan Pelanggan Berbasis Langkah\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/c32a2b58-222e-4cb3-9ec0-23162ea43643.xml&amp;name=Customer%20Journey%20Mapping%20Tips\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Berbasis Langkah\"><\/div>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Berbasis Langkah\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\" style=\"text-align: center;\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/how-to-do-customer-journey-mapping\/\"><img decoding=\"async\" id=\"how-to-do-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Bagaimana Melakukan Pemetaan Perjalanan Pelanggan\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/how-to-do-customer-journey-mapping.png\" alt=\"Templat Peta Perjalanan Pelanggan: Cara Melakukan Pemetaan Perjalanan Pelanggan (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/how-to-do-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Alat CX yang Kuat - Peta Perjalanan Pelanggan\"><span class=\"caption-box\"><span>Alat CX yang Kuat \u2013 Peta Perjalanan Pelanggan<\/span><\/span><\/p>\n<div title=\"Alat CX yang Kuat - Peta Perjalanan Pelanggan\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/8917d079-ed73-4be9-a5f8-79c35a9d291f.xml&amp;name=How%20to%20Do%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: center;\" title=\"Alat CX yang Kuat - Peta Perjalanan Pelanggan\"><\/div>\n<div style=\"text-align: center;\" title=\"Alat CX yang Kuat - Peta Perjalanan Pelanggan\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p style=\"text-align: center;\"><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-mapping-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-mapping-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Pemetaan Perjalanan Pelanggan Sederhana (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-mapping-cjm.png\" alt=\"Templat Peta Perjalanan Pelanggan: Pemetaan Perjalanan Pelanggan Sederhana (CJM) (Dibuat oleh pembuat Peta Perjalanan Pelanggan InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/id\/wp-content\/uploads\/sites\/16\/2022\/02\/simple-customer-journey-mapping-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Biasa\"><span class=\"caption-box\"><span>Templat Peta Perjalanan Pelanggan Biasa<\/span><\/span><\/p>\n<div style=\"text-align: center;\" title=\"Templat Peta Perjalanan Pelanggan Biasa\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5525e9f4-6a8e-4dee-9b84-aa26207b2d30.xml&amp;name=Simple%20Customer%20Journey%20Mapping%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDIT DIAGRAM INI<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer journey mapping is a very useful technique to help you understand your customers&#8217; motivations &#8211; their needs, indecisiveness and concerns. While most organizations are quite good at collecting customer data, data alone cannot convey the frustrations and experiences of customers. One of the best storytelling tools in business is the customer journey map (CJM).<\/p>\n","protected":false},"author":1,"featured_media":4552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[40,26],"tags":[],"class_list":["post-4323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-infographics","loop-entry","clr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Apa Itu Peta Perjalanan Pelanggan? - Visual Paradigm Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.visual-paradigm.com\/id\/what-is-a-customer-journey-map\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apa Itu Peta Perjalanan Pelanggan? - Visual Paradigm Blog\" \/>\n<meta property=\"og:description\" content=\"Customer journey mapping is a very useful technique to help you understand your customers&#039; motivations - their needs, indecisiveness and concerns. While most organizations are quite good at collecting customer data, data alone cannot convey the frustrations and experiences of customers. 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