{"id":4323,"date":"2022-02-16T14:24:51","date_gmt":"2022-02-16T06:24:51","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/pl\/?p=4323"},"modified":"2022-04-22T09:58:37","modified_gmt":"2022-04-22T01:58:37","slug":"what-is-a-customer-journey-map","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/pl\/what-is-a-customer-journey-map\/","title":{"rendered":"Czym Jest Mapa Podr\u00f3\u017cy Klienta?"},"content":{"rendered":"<p><span><span class=\"\">Chcesz zrobi\u0107 niezapomniane pierwsze wra\u017cenie i zapewni\u0107 swoim klientom inne wra\u017cenia z zakup\u00f3w?<\/span><\/span><\/p>\n<p><span>Chcesz wiedzie\u0107, jak Twoi klienci robi\u0105 zakupy w dzisiejszym cyfrowym \u015bwiecie?<\/span><\/p>\n<p><span>Mapowanie podr\u00f3\u017cy klienta to bardzo przydatna technika, kt\u00f3ra pomaga zrozumie\u0107 motywacje klient\u00f3w \u2013 ich potrzeby, niezdecydowanie i obawy.\u00a0Podczas gdy wi\u0119kszo\u015b\u0107 organizacji ca\u0142kiem nie\u017ale radzi sobie z gromadzeniem danych o klientach, same dane nie s\u0105 w stanie przekaza\u0107 frustracji i do\u015bwiadcze\u0144 klient\u00f3w.\u00a0Jednym z najlepszych narz\u0119dzi do opowiadania historii w biznesie jest mapa podr\u00f3\u017cy klienta (CJM).<\/span><\/p>\n<h3><span id=\"What_is_a_Customer_Journey_Map\"><span>Co to jest mapa podr\u00f3\u017cy klienta?<\/span><\/span><\/h3>\n<p><span>Map\u0119\u00a0<\/span><a href=\"https:\/\/www.visual-paradigm.com\/guide\/customer-experience\/what-is-customer-journey-mapping\/\"><span>podr\u00f3\u017cy klienta<\/span><\/a><span>\u00a0mo\u017cna wykorzysta\u0107 do opisania historii klienta w konkretnym scenariuszu, w tym podr\u00f3\u017cy klienta od pierwszego kontaktu z produktem, przez r\u00f3\u017cne etapy kontaktu z produktem, a\u017c do zako\u0144czenia u\u017cytkowania produktu.\u00a0Mo\u017ce wyja\u015bni\u0107 kluczowe interakcje (punkty styku) mi\u0119dzy klientem a produktem oraz pom\u00f3c zoptymalizowa\u0107 satysfakcj\u0119 klienta i rozwi\u0105za\u0107 problemy, obserwuj\u0105c i analizuj\u0105c zachowanie, my\u015bli i emocje u\u017cytkownika na ka\u017cdym etapie.<\/span><\/p>\n<p><span>Customer Experience Map jest podobna do Customer Journey Map, z t\u0105 r\u00f3\u017cnic\u0105, \u017ce podczas gdy Customer Journey Map opowiada histori\u0119 klienta, Customer Experience Map ujawnia pe\u0142ny przep\u0142yw do\u015bwiadcze\u0144 klienta podczas interakcji z mark\u0105.\u00a0Obejmuje wszystko od u\u017cytkownika odwiedzaj\u0105cego stron\u0119 internetow\u0105, anga\u017cuj\u0105cego si\u0119 w dzia\u0142ania spo\u0142eczno\u015bciowe, odwiedzaj\u0105cego sklep i pytaj\u0105cego o obs\u0142ug\u0119 klienta.\u00a0Pomaga r\u00f3\u017cnym cz\u0142onkom zespo\u0142u wsp\u00f3\u0142pracowa\u0107, aby zrozumie\u0107 zachowanie u\u017cytkownika i skoncentrowa\u0107 biznes na u\u017cytkowniku.<\/span><\/p>\n<h3><span id=\"Why_do_we_need_a_customer_journey_map\"><span>Dlaczego potrzebujemy mapy podr\u00f3\u017cy klienta?<\/span><\/span><\/h3>\n<p><span>Celem mapowania podr\u00f3\u017cy klienta jest zrozumienie, czego do\u015bwiadczaj\u0105 Twoi klienci, i poprawa jako\u015bci obs\u0142ugi klienta, aby zapewni\u0107 sp\u00f3jne i bezproblemowe do\u015bwiadczenie we wszystkich punktach kontaktu i we wszystkich kana\u0142ach.\u00a0Nic nie zast\u0105pi s\u0142uchania klient\u00f3w o rozwi\u0105zaniu na ka\u017cdym etapie podr\u00f3\u017cy.\u00a0Dzi\u0119ki zrozumieniu \u015bcie\u017cki klienta, mo\u017cesz teraz poprawi\u0107 wra\u017cenia klient\u00f3w, kt\u00f3re maj\u0105 by\u0107 dostarczane przez:<\/span><\/p>\n<ul>\n<li><span>Po\u0142\u0105cz zespo\u0142y, aby zaj\u0105\u0107 si\u0119 konkretnymi barierami dla klient\u00f3w i zrozumie\u0107 podstawow\u0105 \u015bcie\u017ck\u0119 podr\u00f3\u017cy klienta.<\/span><\/li>\n<li><span>Zminimalizuj negatywne do\u015bwiadczenia klient\u00f3w, identyfikuj\u0105c kluczowe kroki i punkty decyzyjne, aby budowa\u0107 szybsze i wy\u017csze wsp\u00f3\u0142czynniki konwersji klient\u00f3w.<\/span><\/li>\n<li><span>Popraw retencj\u0119 klient\u00f3w, rozumiej\u0105c, w jaki spos\u00f3b klienci komunikuj\u0105 si\u0119 na wszystkich etapach cyklu zakupowego, aby zapewni\u0107 wszystkim odpowiednim stronom odpowiednie informacje.<\/span><\/li>\n<li><span>Pozw\u00f3l firmom na wzmocnienie indywidualnych podr\u00f3\u017cy klient\u00f3w w okre\u015blonych kana\u0142ach.<\/span><\/li>\n<li><span>Zapoznaj si\u0119 z metrykami potrzebnymi do zidentyfikowania post\u0119p\u00f3w klient\u00f3w i punkt\u00f3w regresji, aby zapewni\u0107 mo\u017cliwo\u015bci ponownego zaanga\u017cowania klient\u00f3w.<\/span><\/li>\n<li><span>Pozw\u00f3l firmom na ustalanie priorytet\u00f3w dzia\u0142a\u0144 w ramach strategii obs\u0142ugi klienta, aby ujawni\u0107 luki w r\u00f3\u017cnych kana\u0142ach i dzia\u0142ach<\/span><\/li>\n<\/ul>\n<h3><span id=\"What_does_it_look_like\"><span>Jak to wygl\u0105da?<\/span><\/span><\/h3>\n<p><span>Mapy podr\u00f3\u017cy klienta wykorzystuj\u0105 opowiadanie historii i wizualizacje, aby zilustrowa\u0107 relacje klienta z organizacj\u0105 w czasie.\u00a0Historia opowiedziana jest z perspektywy klienta i zapewnia wgl\u0105d w ca\u0142e do\u015bwiadczenie klienta.\u00a0Pomaga Twojemu zespo\u0142owi lepiej zrozumie\u0107 i zaj\u0105\u0107 si\u0119 potrzebami i problemami klient\u00f3w, gdy do\u015bwiadczaj\u0105 Twojego produktu lub us\u0142ugi.\u00a0Innymi s\u0142owy, planowanie podr\u00f3\u017cy klienta daje Twojej firmie mo\u017cliwo\u015b\u0107 zobaczenia, jak Twoja marka mo\u017ce najpierw zaanga\u017cowa\u0107 potencjalnych klient\u00f3w, a nast\u0119pnie dotrze\u0107 do nich w r\u00f3\u017cnych punktach procesu sprzeda\u017cy.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/understand-customer-journey-map.png\" alt=\"Zrozum map\u0119 podr\u00f3\u017cy klienta |  Szablon mapy podr\u00f3\u017cy klienta\" \/><\/p>\n<p><span>Podstawowa koncepcja CJM<\/span><\/p>\n<p><span>Customer journey to podr\u00f3\u017c potencjalnego klienta przez wszystkie dost\u0119pne kana\u0142y z r\u00f3\u017cnymi punktami styku produktu, marki lub firmy, a\u017c do zako\u0144czenia wszystkich ukierunkowanych dzia\u0142a\u0144.\u00a0Podr\u00f3\u017c klienta mo\u017ce trwa\u0107 kilka godzin, kilka dni, a nawet miesi\u0119cy.<\/span><\/p>\n<ul>\n<li><span>G\u0142\u00f3wn\u0105 akcj\u0105 docelow\u0105 jest zakup, zam\u00f3wienie lub zapytanie.<\/span><\/li>\n<li><span>Punkt styku to dowolny punkt kontaktu mi\u0119dzy klientem a Twoj\u0105 firm\u0105, od klasycznej reklamy (reklamy, telewizja, radio itp.) po kampanie marketingowe online, opinie znajomych lub informacje w witrynach z recenzjami.<\/span><\/li>\n<li><span>Dost\u0119pne kana\u0142y, takie jak telefon, sie\u0107, oddzia\u0142, komunikacja marketingowa i interakcje us\u0142ug.\u00a0Utw\u00f3rz map\u0119 podr\u00f3\u017cy klienta<\/span><\/li>\n<\/ul>\n<p><span>Zebra\u0142e\u015b dane z analiz internetowych, platform marketingowych, system\u00f3w CRM, danych sprzeda\u017cowych i innych \u017ar\u00f3de\u0142.\u00a0Co wtedy?\u00a0Musisz umie\u015bci\u0107 te dane i spostrze\u017cenia w \u0142atwej do zrozumienia reprezentacji graficznej (mapy), kt\u00f3r\u0105 mo\u017cesz udost\u0119pni\u0107 swojemu zespo\u0142owi.\u00a0Mapy podr\u00f3\u017cy mog\u0105 przybiera\u0107 r\u00f3\u017cne formy.\u00a0Jednak ostateczny cel jest zawsze ten sam: znale\u017a\u0107 i rozwi\u0105za\u0107 problemy klient\u00f3w.<\/span><\/p>\n<h3><span id=\"When_creating_a_customer_journey_map_you_can_ask_yourself_the_following_questions\"><span>Tworz\u0105c map\u0119 podr\u00f3\u017cy klienta, mo\u017cesz zada\u0107 sobie nast\u0119puj\u0105ce pytania.<\/span><\/span><\/h3>\n<ul>\n<li><span>Jak Twoi klienci Ci\u0119 znale\u017ali?<\/span><\/li>\n<li><span>Jak rozwi\u0105zali (lub poradzili sobie) problem przed u\u017cyciem twojego rozwi\u0105zania?<\/span><\/li>\n<li><span>Jaki jest problem klienta, kt\u00f3ry pr\u00f3bujesz rozwi\u0105za\u0107?<\/span><\/li>\n<li><span>Innymi s\u0142owy, jakie typowe problemy i punkty b\u00f3lu mo\u017ce z\u0142agodzi\u0107 Tw\u00f3j produkt?<\/span><\/li>\n<li><span>Jak \u0142atwo jest klientom uzyska\u0107 wsparcie obs\u0142ugi klienta?<\/span><\/li>\n<li><span>Jak pracujesz nad zwi\u0119kszeniem zaanga\u017cowania klient\u00f3w w r\u00f3\u017cnych kana\u0142ach?<\/span><\/li>\n<li><span>Jak \u0142atwo klientowi zap\u0142aci\u0107 za Tw\u00f3j produkt lub us\u0142ug\u0119?<\/span><\/li>\n<\/ul>\n<p><span>Teraz, gdy ju\u017c wiesz, czym jest podr\u00f3\u017c klienta i jak j\u0105 utworzy\u0107, mo\u017cesz zacz\u0105\u0107 korzysta\u0107 z mapowania \u015bcie\u017cki klienta, aby lepiej rezonowa\u0107 z klientami, wykorzystywa\u0107 badania u\u017cytkownik\u00f3w do identyfikowania potencjalnych pu\u0142apek na \u015bcie\u017cce produktu i pokierowa\u0107 zespo\u0142em, aby stworzy\u0107 bardziej sp\u00f3jny, bezproblemowy interfejs u\u017cytkownika, niezale\u017cnie od tego, czy jest on skoncentrowany na pojedynczej interakcji, czy obejmuje wiele kana\u0142\u00f3w interakcji.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Create_a_customer_journey_map\"><strong><span>Utw\u00f3rz map\u0119 podr\u00f3\u017cy klienta<\/span><\/strong><\/span><\/h3>\n<p><span>Kiedy starasz si\u0119 poprawi\u0107 jako\u015b\u0107 obs\u0142ugi klienta, wa\u017cne jest, aby my\u015ble\u0107 jak Twoi klienci: bra\u0107 pod uwag\u0119 ich perspektyw\u0119 i by\u0107 ich \u015bwiadomym na ka\u017cdym etapie ich podr\u00f3\u017cy z Tob\u0105.\u00a0Na tym polega mapowanie podr\u00f3\u017cy klienta.<\/span><\/p>\n<p><span>Oto cztery g\u0142\u00f3wne kroki tworzenia mapy podr\u00f3\u017cy klienta:<\/span><\/p>\n<ol>\n<li><span>Zbierz wszystkie informacje, kt\u00f3re ju\u017c znasz o swoich u\u017cytkownikach i sposobie, w jaki korzystaj\u0105 z Twoich produkt\u00f3w lub us\u0142ug<\/span><\/li>\n<li><span>Poprzez dodatkowe badania z prawdziwymi u\u017cytkownikami zidentyfikuj luki informacyjne i wype\u0142nij te luki<\/span><\/li>\n<li><span>Tw\u00f3rz persony u\u017cytkownik\u00f3w na podstawie zebranych informacji<\/span><\/li>\n<li><span>Wykorzystaj ca\u0142\u0105 t\u0119 wiedz\u0119, aby zmapowa\u0107 podr\u00f3\u017c klienta<\/span><\/li>\n<\/ol>\n<h3 class=\"other-themes text-center\"><span id=\"Explore_more_Customer_Journey_Maps_templates\"><span>Poznaj wi\u0119cej szablon\u00f3w Customer Journey Maps<\/span><\/span><\/h3>\n<p><span>Ten szablon mapy podr\u00f3\u017cy klienta mo\u017cna dostosowa\u0107, aby stworzy\u0107 projekt odpowiadaj\u0105cy Twoim potrzebom.\u00a0Mo\u017cesz edytowa\u0107 zawarto\u015b\u0107, zast\u0119powa\u0107 obrazy, zmienia\u0107 kolory, dodawa\u0107 lub usuwa\u0107 bloki projektowe i nie tylko.<\/span><\/p>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-map\/\"><img decoding=\"async\" id=\"what-is-customer-journey-map\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"Co to jest mapa podr\u00f3\u017cy klienta?\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-is-customer-journey-map.png\" alt=\"Szablon Customer Journey Map: Co to jest Customer Journey Map?  (Stworzony przez kreatora map podr\u00f3\u017cy klienta InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-is-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Czarno-niebieskie mapowanie podr\u00f3\u017cy klienta (CJM)\"><span class=\"caption-box\"><span>Czarno-niebieskie mapowanie podr\u00f3\u017cy klienta (CJM)<\/span><\/span><\/p>\n<div title=\"Czarno-niebieskie mapowanie podr\u00f3\u017cy klienta (CJM)\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/20a586ff-fb97-41d4-915f-072f48316a2f.xml&amp;name=What%20is%20Customer%20Journey%20Map%3F\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Czarno-niebieskie mapowanie podr\u00f3\u017cy klienta (CJM)\"><\/div>\n<div title=\"Czarno-niebieskie mapowanie podr\u00f3\u017cy klienta (CJM)\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-step-by-step-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-step-by-step-guide\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"Mapowanie podr\u00f3\u017cy klienta \u2014 przewodnik krok po kroku\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-step-by-step-guide.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping \u2014 przewodnik krok po kroku (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-step-by-step-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Prosty szablon mapowania podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Prosty szablon mapowania podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Prosty szablon mapowania podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2be3e2d5-4a70-41fa-8e0e-99c0afd8f0d8.xml&amp;name=Customer%20Journey%20Mapping%20-%20Step-by-Step%20Guide\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Prosty szablon mapowania podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Prosty szablon mapowania podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a class=\"aligncenter\" href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/why-customer-journey-mapping\/\"><img decoding=\"async\" id=\"why-customer-journey-mapping\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"Dlaczego Mapowanie Podr\u00f3\u017cy Klienta?\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/why-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: Dlaczego Customer Journey Mapping?  (Stworzony przez kreatora map podr\u00f3\u017cy klienta InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/why-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Nowoczesna mapa podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Nowoczesna mapa podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Nowoczesna mapa podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/ec026938-029a-46fa-9328-625cd9de65cc.xml&amp;name=Why%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Nowoczesna mapa podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Nowoczesna mapa podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-definitive-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-definitive-guide\" class=\"related-templates-masonry-content lozad\" title=\"Ostateczny przewodnik po mapowaniu podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-definitive-guide.png\" alt=\"Szablon Customer Journey Map: Ostateczny przewodnik po mapowaniu podr\u00f3\u017cy klienta (utworzony przez kreatora mapy podr\u00f3\u017cy klienta InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-definitive-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapa podr\u00f3\u017cy klienta do prezentacji\"><span class=\"caption-box\"><span>Mapa podr\u00f3\u017cy klienta do prezentacji<\/span><\/span><\/p>\n<div title=\"Mapa podr\u00f3\u017cy klienta do prezentacji\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2657ad12-36dc-4dbe-b99d-666b2684dbbb.xml&amp;name=Customer%20Journey%20Mapping%20Definitive%20Guide\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta do prezentacji\"><\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta do prezentacji\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/understand-customer-journey-map\/\"><img decoding=\"async\" id=\"understand-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Zrozum map\u0119 podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/understand-customer-journey-map.png?s=360\" alt=\"Szablon Customer Journey Map: Zrozum Customer Journey Map (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/understand-customer-journey-map.png?s=360\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapowanie podr\u00f3\u017cy klienta z ilustracjami\"><span class=\"caption-box\"><span>Mapowanie podr\u00f3\u017cy klienta z ilustracjami<\/span><\/span><\/p>\n<div title=\"Mapowanie podr\u00f3\u017cy klienta z ilustracjami\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/66b47699-b306-44d0-8fc6-5160aedb4be2.xml&amp;name=Understand%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapowanie podr\u00f3\u017cy klienta z ilustracjami\"><\/div>\n<div title=\"Mapowanie podr\u00f3\u017cy klienta z ilustracjami\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/benefits-of-customer-journey-mapping\/\"><img decoding=\"async\" id=\"benefits-of-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Korzy\u015bci z mapowania podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/benefits-of-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: Korzy\u015bci z Customer Journey Mapping (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/benefits-of-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Korzystanie z mapy podr\u00f3\u017cy klienta do projektowania CX\"><span class=\"caption-box\"><span>Korzystanie z mapy podr\u00f3\u017cy klienta do projektowania CX<\/span><\/span><\/p>\n<div title=\"Korzystanie z mapy podr\u00f3\u017cy klienta do projektowania CX\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65e537f7-67f2-4919-a7f0-55557d2049ca.xml&amp;name=Benefits%20of%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Korzystanie z mapy podr\u00f3\u017cy klienta do projektowania CX\"><\/div>\n<div title=\"Korzystanie z mapy podr\u00f3\u017cy klienta do projektowania CX\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-tools\/\"><img decoding=\"async\" id=\"customer-journey-mapping-tools\" class=\"related-templates-masonry-content lozad\" title=\"Narz\u0119dzia do mapowania podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-tools.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping Tools (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-tools.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapa podr\u00f3\u017cy klienta oparta na przep\u0142ywach\"><span class=\"caption-box\"><span>Mapa podr\u00f3\u017cy klienta oparta na przep\u0142ywach<\/span><\/span><\/p>\n<div title=\"Mapa podr\u00f3\u017cy klienta oparta na przep\u0142ywach\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/05b30aa2-88f9-4ff4-975e-aac59d2a33e9.xml&amp;name=Customer%20Journey%20Mapping%20Tools\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta oparta na przep\u0142ywach\"><\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta oparta na przep\u0142ywach\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-template-and-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-template-and-guide\" class=\"related-templates-masonry-content lozad\" title=\"Mapowanie podr\u00f3\u017cy klienta: szablon i przewodnik\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-template-and-guide.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping: Szablon i przewodnik (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-template-and-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Korzystanie z ikon w mapach podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Korzystanie z ikon w mapach podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Korzystanie z ikon w mapach podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a3ec5d8f-50c7-476b-a65b-6abf92896cf4.xml&amp;name=Customer%20Journey%20Mapping%3A%20Template%20and%20Guide\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Korzystanie z ikon w mapach podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Korzystanie z ikon w mapach podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-explained\/\"><img decoding=\"async\" id=\"customer-journey-map-explained\" class=\"related-templates-masonry-content lozad\" title=\"Obja\u015bnienie mapy podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-explained.png\" alt=\"Szablon Customer Journey Map: Customer Journey Map Explained (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-explained.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon kompleksowej mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Szablon kompleksowej mapy podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Szablon kompleksowej mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/9be019b7-1884-4d84-a6c7-fe85f5ce16a1.xml&amp;name=Customer%20Journey%20Map%20Explained\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon kompleksowej mapy podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Szablon kompleksowej mapy podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-mapping\/\"><img decoding=\"async\" id=\"what-is-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Co to jest mapowanie podr\u00f3\u017cy klienta?\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-is-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: Co to jest Customer Journey Mapping?  (Stworzony przez kreatora map podr\u00f3\u017cy klienta InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-is-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u0141adna, izometryczna mapa podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>\u0141adna, izometryczna mapa podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"\u0141adna, izometryczna mapa podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65fedf3d-84b2-4eee-a111-7a8d29a7a64a.xml&amp;name=What%20is%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u0141adna, izometryczna mapa podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"\u0141adna, izometryczna mapa podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-map-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Prosta mapa podr\u00f3\u017cy klienta (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-map-cjm.png\" alt=\"Szablon Customer Journey Map: Simple Customer Journey Map (CJM) (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-map-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu w\u0119\u017ca\"><span class=\"caption-box\"><span>Szablon mapy podr\u00f3\u017cy klienta w stylu w\u0119\u017ca<\/span><\/span><\/p>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu w\u0119\u017ca\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b93817f5-0a1f-48e1-8e3b-0c76b1fe649a.xml&amp;name=Simple%20Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu w\u0119\u017ca\"><\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu w\u0119\u017ca\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-mapping\/\"><img decoding=\"async\" id=\"simple-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Proste mapowanie podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: Simple Customer Journey Mapping (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Prosty szablon mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Prosty szablon mapy podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Prosty szablon mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/40e19097-925d-477b-b36e-341948d8aeaf.xml&amp;name=Simple%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Prosty szablon mapy podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Prosty szablon mapy podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/step-by-step-customer-journey-mapping\/\"><img decoding=\"async\" id=\"step-by-step-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Mapowanie podr\u00f3\u017cy klienta krok po kroku\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/step-by-step-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: krok po kroku Customer Journey Mapping (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/step-by-step-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapa podr\u00f3\u017cy klienta dla infografiki\"><span class=\"caption-box\"><span>Mapa podr\u00f3\u017cy klienta dla infografiki<\/span><\/span><\/p>\n<div title=\"Mapa podr\u00f3\u017cy klienta dla infografiki\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f2168975-9928-4c36-af6b-6952339a7636.xml&amp;name=Step-by-Step%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta dla infografiki\"><\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta dla infografiki\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-are-customer-journey-maps\/\"><img decoding=\"async\" id=\"what-are-customer-journey-maps\" class=\"related-templates-masonry-content lozad\" title=\"Czym s\u0105 Mapy Podr\u00f3\u017cy Klienta?\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-are-customer-journey-maps.png\" alt=\"Szablon Customer Journey Map: Co to s\u0105 Customer Journey Maps?  (Stworzony przez kreatora map podr\u00f3\u017cy klienta InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-are-customer-journey-maps.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Fazy, punkty styku na mapie podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Fazy, punkty styku na mapie podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Fazy, punkty styku na mapie podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5ab2afe8-bcbb-4648-a681-adb086f60f6d.xml&amp;name=What%20are%20Customer%20Journey%20Maps%3F\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Fazy, punkty styku na mapie podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Fazy, punkty styku na mapie podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/how-to-perform-customer-journey-mapping\/\"><img decoding=\"async\" id=\"how-to-perform-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Jak wykona\u0107 mapowanie podr\u00f3\u017cy klienta?\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/how-to-perform-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: Jak wykona\u0107 Customer Journey Mapping?  (Stworzony przez kreatora map podr\u00f3\u017cy klienta InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/how-to-perform-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Zawodowiec.  Szablon mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Zawodowiec.\u00a0Szablon mapy podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Zawodowiec.  Szablon mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2f28d25c-da87-4b7a-9d6e-f2d46068f5bf.xml&amp;name=How%20to%20Perform%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Zawodowiec.  Szablon mapy podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Zawodowiec.  Szablon mapy podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Prosta podr\u00f3\u017c klienta (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/1_simple-customer-journey-cjm.png\" alt=\"Szablon Customer Journey Map: Simple Customer Journey (CJM) (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/1_simple-customer-journey-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon mapy podr\u00f3\u017cy klienta ze \u015bcie\u017ckami\"><span class=\"caption-box\"><span>Szablon mapy podr\u00f3\u017cy klienta ze \u015bcie\u017ckami<\/span><\/span><\/p>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta ze \u015bcie\u017ckami\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b7a2fd7c-b960-4c1a-8d3f-618170dcd64d.xml&amp;name=Simple%20Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta ze \u015bcie\u017ckami\"><\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta ze \u015bcie\u017ckami\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-map\/\"><img decoding=\"async\" id=\"simple-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Prosta mapa podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-map.png\" alt=\"Szablon Customer Journey Map: Prosta mapa Customer Journey (utworzona przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapa podr\u00f3\u017cy klienta w 5 fazach\"><span class=\"caption-box\"><span>Mapa podr\u00f3\u017cy klienta w 5 fazach<\/span><\/span><\/p>\n<div title=\"Mapa podr\u00f3\u017cy klienta w 5 fazach\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/30c40d50-27cc-4c72-a13e-650e4abd0243.xml&amp;name=Simple%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta w 5 fazach\"><\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta w 5 fazach\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"Podr\u00f3\u017c klienta dla infografiki\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-for-infographic.png\" alt=\"Szablon Customer Journey Map: Customer Journey for Infographic (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Poka\u017c podr\u00f3\u017c klienta z CJM\"><span class=\"caption-box\"><span>Poka\u017c podr\u00f3\u017c klienta z CJM<\/span><\/span><\/p>\n<div title=\"Poka\u017c podr\u00f3\u017c klienta z CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/7cbee66e-1f65-4fa4-8017-b5ba3ffd3437.xml&amp;name=Customer%20Journey%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Poka\u017c podr\u00f3\u017c klienta z CJM\"><\/div>\n<div title=\"Poka\u017c podr\u00f3\u017c klienta z CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-mapping-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"Mapowanie podr\u00f3\u017cy klienta dla infografiki\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-for-infographic.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping dla Infografiki (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapa podr\u00f3\u017cy klienta dla nieruchomo\u015bci\"><span class=\"caption-box\"><span>Mapa podr\u00f3\u017cy klienta dla nieruchomo\u015bci<\/span><\/span><\/p>\n<div title=\"Mapa podr\u00f3\u017cy klienta dla nieruchomo\u015bci\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/27313251-75c9-422e-ad23-5c79e7867417.xml&amp;name=Customer%20Journey%20Mapping%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta dla nieruchomo\u015bci\"><\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta dla nieruchomo\u015bci\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-guide\" class=\"related-templates-masonry-content lozad\" title=\"Przewodnik po mapowaniu podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-guide.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping Guide (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapa podr\u00f3\u017cy klienta z drog\u0105\"><span class=\"caption-box\"><span>Mapa podr\u00f3\u017cy klienta z drog\u0105<\/span><\/span><\/p>\n<div title=\"Mapa podr\u00f3\u017cy klienta z drog\u0105\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/cff38836-4f32-498e-a6ee-e9a393eb831c.xml&amp;name=Customer%20Journey%20Mapping%20Guide\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta z drog\u0105\"><\/div>\n<div title=\"Mapa podr\u00f3\u017cy klienta z drog\u0105\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/effective-customer-journey-mapping\/\"><img decoding=\"async\" id=\"effective-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Skuteczne mapowanie podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/effective-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: Efektywne mapowanie Customer Journey (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/effective-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapuj do\u015bwiadczenie klienta z szablonem CJM\"><span class=\"caption-box\"><span>Mapuj do\u015bwiadczenie klienta z szablonem CJM<\/span><\/span><\/p>\n<div title=\"Mapuj do\u015bwiadczenie klienta z szablonem CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/86ba85e5-907c-433b-8ec7-bcfb48bd5f74.xml&amp;name=Effective%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapuj do\u015bwiadczenie klienta z szablonem CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-template\/\"><img decoding=\"async\" id=\"customer-journey-mapping-template\" class=\"related-templates-masonry-content lozad\" title=\"Szablon mapowania podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-template.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping Template (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Konfigurowalny szablon mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Konfigurowalny szablon mapy podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Konfigurowalny szablon mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/10c70eb0-1380-4cba-90df-53be7057629e.xml&amp;name=Customer%20Journey%20Mapping%20Template\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Konfigurowalny szablon mapy podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Konfigurowalny szablon mapy podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-template\/\"><img decoding=\"async\" id=\"customer-journey-template\" class=\"related-templates-masonry-content lozad\" title=\"Szablon podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-template.png\" alt=\"Szablon Customer Journey Map: Szablon Customer Journey (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon mapy podr\u00f3\u017cy klienta z ikonami\"><span class=\"caption-box\"><span>Szablon mapy podr\u00f3\u017cy klienta z ikonami<\/span><\/span><\/p>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta z ikonami\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a6f178fd-5256-4a5e-ae80-1b33b55b9858.xml&amp;name=Customer%20Journey%20Template\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta z ikonami\"><\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta z ikonami\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-for-infographic\/\"><img decoding=\"async\" id=\"customer-journey-map-for-infographic\" class=\"related-templates-masonry-content lozad\" title=\"Mapa podr\u00f3\u017cy klienta dla infografiki\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-for-infographic.png\" alt=\"Szablon Customer Journey Map: Customer Journey Map for Infographic (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-for-infographic.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Og\u00f3lny szablon mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Og\u00f3lny szablon mapy podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Og\u00f3lny szablon mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65869f56-6465-4db2-8602-223aa4b196c8.xml&amp;name=Customer%20Journey%20Map%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Og\u00f3lny szablon mapy podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Og\u00f3lny szablon mapy podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-template\/\"><img decoding=\"async\" id=\"customer-journey-map-template\" class=\"related-templates-masonry-content lozad\" title=\"Szablon mapy podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-template.png\" alt=\"Szablon mapy podr\u00f3\u017cy klienta: szablon mapy podr\u00f3\u017cy klienta (utworzony przez kreatora mapy podr\u00f3\u017cy klienta firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-template.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Fazy \u200b\u200bi punkty styku na mapie podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Fazy \u200b\u200bi punkty styku na mapie podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Fazy \u200b\u200bi punkty styku na mapie podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/70aa35fe-1585-4f97-9261-13da315f3a2e.xml&amp;name=Customer%20Journey%20Map%20Template\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Fazy \u200b\u200bi punkty styku na mapie podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Fazy \u200b\u200bi punkty styku na mapie podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/improve-customer-experience-with-customer-journey-map\/\"><img decoding=\"async\" id=\"improve-customer-experience-with-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Popraw jako\u015b\u0107 obs\u0142ugi klienta dzi\u0119ki mapie podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/improve-customer-experience-with-customer-journey-map.png\" alt=\"Szablon Customer Journey Map: Popraw do\u015bwiadczenie klienta dzi\u0119ki Customer Journey Map (utworzonym przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/improve-customer-experience-with-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Zrozum map\u0119 podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Zrozum map\u0119 podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Zrozum map\u0119 podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/00e4fc2e-4397-483f-a365-68984478f066.xml&amp;name=Improve%20Customer%20Experience%20with%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Zrozum map\u0119 podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Zrozum map\u0119 podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping\/\"><img decoding=\"async\" id=\"customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Mapowanie podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Jak wykona\u0107 mapowanie podr\u00f3\u017cy klienta?\"><span class=\"caption-box\"><span>Jak wykona\u0107 mapowanie podr\u00f3\u017cy klienta?<\/span><\/span><\/p>\n<div title=\"Jak wykona\u0107 mapowanie podr\u00f3\u017cy klienta?\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f34211f7-870c-4a1b-ac58-0e494944b99d.xml&amp;name=Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Jak wykona\u0107 mapowanie podr\u00f3\u017cy klienta?\"><\/div>\n<div title=\"Jak wykona\u0107 mapowanie podr\u00f3\u017cy klienta?\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-cjm\/\"><img decoding=\"async\" id=\"customer-journey-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Podr\u00f3\u017c klienta (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-cjm.png\" alt=\"Szablon Customer Journey Map: Customer Journey (CJM) (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Co to jest mapa podr\u00f3\u017cy klienta?\"><span class=\"caption-box\"><span>Co to jest mapa podr\u00f3\u017cy klienta?<\/span><\/span><\/p>\n<div title=\"Co to jest mapa podr\u00f3\u017cy klienta?\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/c4dfe4ed-b64b-4424-bfd5-a385c1caa24c.xml&amp;name=Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Co to jest mapa podr\u00f3\u017cy klienta?\"><\/div>\n<div title=\"Co to jest mapa podr\u00f3\u017cy klienta?\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-map-cjm\/\"><img decoding=\"async\" id=\"customer-journey-map-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Mapa podr\u00f3\u017cy klienta (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-cjm.png\" alt=\"Szablon Customer Journey Map: Customer Journey Map (CJM) (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-map-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na kolumnach\"><span class=\"caption-box\"><span>Szablon mapy podr\u00f3\u017cy klienta opartej na kolumnach<\/span><\/span><\/p>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na kolumnach\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b8bff989-003e-4d24-9e3b-601bf529e200.xml&amp;name=Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na kolumnach\"><\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na kolumnach\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-cjm\/\"><img decoding=\"async\" id=\"customer-journey-mapping-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Mapowanie podr\u00f3\u017cy klienta (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-cjm.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping (CJM) (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Podstawowy szablon mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Podstawowy szablon mapy podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Podstawowy szablon mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/1466bcf3-6104-48c2-82f5-1f146fa4ccf0.xml&amp;name=Customer%20Journey%20Mapping%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Podstawowy szablon mapy podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Podstawowy szablon mapy podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-map-and-why-is-it-important\/\"><img decoding=\"async\" id=\"what-is-customer-journey-map-and-why-is-it-important\" class=\"related-templates-masonry-content lozad\" title=\"Co to jest mapa podr\u00f3\u017cy klienta i dlaczego jest wa\u017cna?\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-is-customer-journey-map-and-why-is-it-important.png\" alt=\"Szablon Customer Journey Map: Co to jest Customer Journey Map i dlaczego jest to wa\u017cne?  (Stworzony przez kreatora map podr\u00f3\u017cy klienta InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/what-is-customer-journey-map-and-why-is-it-important.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon poziomej mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Szablon poziomej mapy podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Szablon poziomej mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/997f50f1-fad8-4e43-b4e8-7b6b1efa69e1.xml&amp;name=What%20is%20Customer%20Journey%20Map%20and%20Why%20is%20It%20Important%3F\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon poziomej mapy podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Szablon poziomej mapy podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-maps-what-how-why\/\"><img decoding=\"async\" id=\"customer-journey-maps-what-how-why\" class=\"related-templates-masonry-content lozad\" title=\"Mapy podr\u00f3\u017cy klient\u00f3w \u2014 co, jak, dlaczego\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-maps-what-how-why.png\" alt=\"Szablon Customer Journey Map: Customer Journey Maps - What, How, Why (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-maps-what-how-why.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Mapowanie podr\u00f3\u017cy klienta krok po kroku\"><span class=\"caption-box\"><span>Mapowanie podr\u00f3\u017cy klienta krok po kroku<\/span><\/span><\/p>\n<div title=\"Mapowanie podr\u00f3\u017cy klienta krok po kroku\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/54f9952d-4458-4216-a095-26cf34c584a1.xml&amp;name=Customer%20Journey%20Maps%20-%20What%2C%20How%2C%20Why\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Mapowanie podr\u00f3\u017cy klienta krok po kroku\"><\/div>\n<div title=\"Mapowanie podr\u00f3\u017cy klienta krok po kroku\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/understanding-customer-journey-map\/\"><img decoding=\"async\" id=\"understanding-customer-journey-map\" class=\"related-templates-masonry-content lozad\" title=\"Zrozumienie mapy podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/understanding-customer-journey-map.png\" alt=\"Szablon Customer Journey Map: Understanding Customer Journey Map (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/understanding-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"U\u017cywanie clipart\u00f3w do wyja\u015bniania faz w CJM\"><span class=\"caption-box\"><span>U\u017cywanie clipart\u00f3w do wyja\u015bniania faz w CJM<\/span><\/span><\/p>\n<div title=\"U\u017cywanie clipart\u00f3w do wyja\u015bniania faz w CJM\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5af38508-b42d-4830-9087-01ea13bfd02a.xml&amp;name=Understanding%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"U\u017cywanie clipart\u00f3w do wyja\u015bniania faz w CJM\"><\/div>\n<div title=\"U\u017cywanie clipart\u00f3w do wyja\u015bniania faz w CJM\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-the-benefits\/\"><img decoding=\"async\" id=\"customer-journey-mapping-the-benefits\" class=\"related-templates-masonry-content lozad\" title=\"Mapowanie podr\u00f3\u017cy klienta \u2014 korzy\u015bci\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-the-benefits.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping \u2014 korzy\u015bci (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-the-benefits.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu osi czasu\"><span class=\"caption-box\"><span>Szablon mapy podr\u00f3\u017cy klienta w stylu osi czasu<\/span><\/span><\/p>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu osi czasu\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/bb860593-1663-4b75-9db7-4f37d587252c.xml&amp;name=Customer%20Journey%20Mapping%20-%20The%20Benefits\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu osi czasu\"><\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta w stylu osi czasu\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-tips\/\"><img decoding=\"async\" id=\"customer-journey-mapping-tips\" class=\"related-templates-masonry-content lozad\" title=\"Wskaz\u00f3wki dotycz\u0105ce mapowania podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-tips.png\" alt=\"Szablon Customer Journey Map: Customer Journey Mapping Tips (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/customer-journey-mapping-tips.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na krokach\"><span class=\"caption-box\"><span>Szablon mapy podr\u00f3\u017cy klienta opartej na krokach<\/span><\/span><\/p>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na krokach\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/c32a2b58-222e-4cb3-9ec0-23162ea43643.xml&amp;name=Customer%20Journey%20Mapping%20Tips\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na krokach\"><\/div>\n<div title=\"Szablon mapy podr\u00f3\u017cy klienta opartej na krokach\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/how-to-do-customer-journey-mapping\/\"><img decoding=\"async\" id=\"how-to-do-customer-journey-mapping\" class=\"related-templates-masonry-content lozad\" title=\"Jak zrobi\u0107 mapowanie podr\u00f3\u017cy klienta\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/how-to-do-customer-journey-mapping.png\" alt=\"Szablon Customer Journey Map: How to zrobi\u0107 Customer Journey Mapping (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/how-to-do-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Pot\u0119\u017cne narz\u0119dzie CX \u2014 mapa podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span>Pot\u0119\u017cne narz\u0119dzie CX \u2014 mapa podr\u00f3\u017cy klienta<\/span><\/span><\/p>\n<div title=\"Pot\u0119\u017cne narz\u0119dzie CX \u2014 mapa podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/8917d079-ed73-4be9-a5f8-79c35a9d291f.xml&amp;name=How%20to%20Do%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"Pot\u0119\u017cne narz\u0119dzie CX \u2014 mapa podr\u00f3\u017cy klienta\"><\/div>\n<div title=\"Pot\u0119\u017cne narz\u0119dzie CX \u2014 mapa podr\u00f3\u017cy klienta\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/simple-customer-journey-mapping-cjm\/\"><img decoding=\"async\" id=\"simple-customer-journey-mapping-cjm\" class=\"related-templates-masonry-content lozad\" title=\"Proste mapowanie podr\u00f3\u017cy klienta (CJM)\" src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-mapping-cjm.png\" alt=\"Szablon Customer Journey Map: Simple Customer Journey Mapping (CJM) (utworzony przez kreatora Customer Journey Map firmy InfoART)\" data-src=\"https:\/\/blog.visual-paradigm.com\/pl\/wp-content\/uploads\/sites\/15\/2022\/02\/simple-customer-journey-mapping-cjm.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"Zwyk\u0142y szablon mapy podr\u00f3\u017cy klienta\"><span class=\"caption-box\"><span><span class=\"goog-text-highlight\">Zwyk\u0142y szablon mapy podr\u00f3\u017cy klienta<\/span><\/span><\/span><\/p>\n<div title=\"Zwyk\u0142y szablon mapy podr\u00f3\u017cy klienta\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5525e9f4-6a8e-4dee-9b84-aa26207b2d30.xml&amp;name=Simple%20Customer%20Journey%20Mapping%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>EDYTUJ TEN DIAGRAM<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer journey mapping is a very useful technique to help you understand your customers&#8217; motivations &#8211; their needs, indecisiveness and concerns. While most organizations are quite good at collecting customer data, data alone cannot convey the frustrations and experiences of customers. One of the best storytelling tools in business is the customer journey map (CJM).<\/p>\n","protected":false},"author":1,"featured_media":4552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[40,26],"tags":[],"class_list":["post-4323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-infographics","loop-entry","clr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Czym Jest Mapa Podr\u00f3\u017cy Klienta? - Visual Paradigm Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.visual-paradigm.com\/pl\/what-is-a-customer-journey-map\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Czym Jest Mapa Podr\u00f3\u017cy Klienta? - Visual Paradigm Blog\" \/>\n<meta property=\"og:description\" content=\"Customer journey mapping is a very useful technique to help you understand your customers&#039; motivations - their needs, indecisiveness and concerns. While most organizations are quite good at collecting customer data, data alone cannot convey the frustrations and experiences of customers. One of the best storytelling tools in business is the customer journey map (CJM).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.visual-paradigm.com\/pl\/what-is-a-customer-journey-map\/\" \/>\n<meta property=\"og:site_name\" content=\"Visual Paradigm Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-16T06:24:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-22T01:58:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gpfgrkskon.de-03.visual-paradigm.com\/rest\/diagrams\/shares\/diagram\/202d8912-d565-453d-895b-a5f5b32ba988\/preview?p=1\" \/>\n<meta name=\"author\" content=\"Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/gpfgrkskon.de-03.visual-paradigm.com\/rest\/diagrams\/shares\/diagram\/202d8912-d565-453d-895b-a5f5b32ba988\/preview?p=1\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.visual-paradigm.com\/pl\/what-is-a-customer-journey-map\/\",\"url\":\"https:\/\/blog.visual-paradigm.com\/pl\/what-is-a-customer-journey-map\/\",\"name\":\"Czym Jest Mapa Podr\u00f3\u017cy Klienta? 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