{"id":4323,"date":"2022-02-16T14:24:51","date_gmt":"2022-02-16T06:24:51","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/tw\/?p=4323"},"modified":"2022-11-29T14:53:19","modified_gmt":"2022-11-29T06:53:19","slug":"what-is-a-customer-journey-map","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/tw\/what-is-a-customer-journey-map\/","title":{"rendered":"\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f"},"content":{"rendered":"<p><span>\u60a8\u60f3\u7d66\u5ba2\u6236\u7559\u4e0b\u96e3\u5fd8\u7684\u7b2c\u4e00\u5370\u8c61\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u4e0d\u4e00\u6a23\u7684\u8cfc\u8cb7\u9ad4\u9a57\u55ce\uff1f<\/span><\/p>\n<p><span>\u60a8\u60f3\u77e5\u9053\u60a8\u7684\u5ba2\u6236\u5728\u7576\u4eca\u7684\u6578\u5b57\u4e16\u754c\u4e2d\u662f\u5982\u4f55\u8cfc\u7269\u7684\u55ce\uff1f<\/span><\/p>\n<p><span>\u5ba2\u6236\u65c5\u7a0b\u5716\u662f\u4e00\u7a2e\u975e\u5e38\u6709\u7528\u7684\u6280\u8853\uff0c\u53ef\u5e6b\u52a9\u60a8\u4e86\u89e3\u5ba2\u6236\u7684\u52d5\u6a5f\u2014\u2014\u4ed6\u5011\u7684\u9700\u6c42\u3001\u512a\u67d4\u5be1\u65b7\u548c\u64d4\u6182\u3002\u96d6\u7136\u5927\u591a\u6578\u7d44\u7e54\u90fd\u975e\u5e38\u64c5\u9577\u6536\u96c6\u5ba2\u6236\u6578\u64da\uff0c\u4f46\u55ae\u9760\u6578\u64da\u4e26\u4e0d\u80fd\u50b3\u9054\u5ba2\u6236\u7684\u632b\u6557\u611f\u548c\u9ad4\u9a57\u3002\u5546\u696d\u4e2d\u6700\u597d\u7684\u8b1b\u6545\u4e8b\u5de5\u5177\u4e4b\u4e00\u662f\u5ba2\u6236\u65c5\u7a0b\u5716 (CJM)\u3002<\/span><\/p>\n<h3><span id=\"What_is_a_Customer_Journey_Map\"><span>\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f<\/span><\/span><\/h3>\n<p><a href=\"https:\/\/www.visual-paradigm.com\/guide\/customer-experience\/what-is-customer-journey-mapping\/\"><span>\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/a><span>\u53ef\u4ee5\u7528\u4f86\u63cf\u8ff0\u7279\u5b9a\u5834\u666f\u4e0b\u7684\u5ba2\u6236\u6545\u4e8b\uff0c\u5305\u62ec\u5ba2\u6236\u5f9e\u7b2c\u4e00\u6b21\u63a5\u89f8\u7522\u54c1\uff0c\u5230\u63a5\u89f8\u7522\u54c1\u7684\u5404\u500b\u968e\u6bb5\uff0c\u518d\u5230\u6700\u5f8c\u4f7f\u7528\u7522\u54c1\u7684\u65c5\u7a0b\u3002\u5b83\u53ef\u4ee5\u901a\u904e\u89c0\u5bdf\u548c\u5206\u6790\u6bcf\u500b\u968e\u6bb5\u7684\u7528\u6236\u884c\u70ba\u3001\u60f3\u6cd5\u548c\u60c5\u7dd2\uff0c\u660e\u78ba\u5ba2\u6236\u8207\u7522\u54c1\u4e4b\u9593\u7684\u95dc\u9375\u4ea4\u4e92\uff08\u63a5\u89f8\u9ede\uff09\uff0c\u5e6b\u52a9\u512a\u5316\u5ba2\u6236\u6eff\u610f\u5ea6\u548c\u89e3\u6c7a\u75db\u9ede\u3002<\/span><\/p>\n<p><span>\u5ba2\u6236\u9ad4\u9a57\u5730\u5716\u985e\u4f3c\u65bc\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff0c\u4e0d\u540c\u4e4b\u8655\u5728\u65bc\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u8b1b\u8ff0\u7684\u662f\u5ba2\u6236\u7684\u6545\u4e8b\uff0c\u800c\u5ba2\u6236\u9ad4\u9a57\u5730\u5716\u5247\u63ed\u793a\u4e86\u5ba2\u6236\u8207\u54c1\u724c\u4e92\u52d5\u6642\u7684\u5b8c\u6574\u6d41\u7a0b\u3002\u5b83\u5305\u62ec\u7528\u6236\u8a2a\u554f\u7db2\u7ad9\u3001\u53c3\u8207\u793e\u4ea4\u6d3b\u52d5\u3001\u8a2a\u554f\u5546\u5e97\u4ee5\u53ca\u8a62\u554f\u5ba2\u6236\u670d\u52d9\u7684\u6240\u6709\u5167\u5bb9\u3002\u5b83\u5e6b\u52a9\u4e0d\u540c\u7684\u5718\u968a\u6210\u54e1\u5354\u540c\u5de5\u4f5c\u4ee5\u4e86\u89e3\u7528\u6236\u884c\u70ba\u4e26\u5c07\u696d\u52d9\u91cd\u9ede\u653e\u5728\u7528\u6236\u8eab\u4e0a\u3002<\/span><\/p>\n<h3><span id=\"Why_do_we_need_a_customer_journey_map\"><span>\u70ba\u4ec0\u9ebc\u6211\u5011\u9700\u8981\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f<\/span><\/span><\/h3>\n<p><span>\u63cf\u7e6a\u5ba2\u6236\u65c5\u7a0b\u7684\u76ee\u7684\u662f\u4e86\u89e3\u5ba2\u6236\u7684\u9ad4\u9a57\u4e26\u63d0\u9ad8\u5ba2\u6236\u9ad4\u9a57\u7684\u8cea\u91cf\uff0c\u4ee5\u4fbf\u60a8\u53ef\u4ee5\u78ba\u4fdd\u8de8\u6240\u6709\u63a5\u89f8\u9ede\u548c\u6240\u6709\u6e20\u9053\u7684\u4e00\u81f4\u548c\u7121\u7e2b\u9ad4\u9a57\u3002\u5728\u65c5\u7a0b\u7684\u6bcf\u4e00\u6b65\u90fd\u807d\u53d6\u5ba2\u6236\u95dc\u65bc\u89e3\u6c7a\u65b9\u6848\u7684\u610f\u898b\u662f\u7121\u53ef\u66ff\u4ee3\u7684\u3002\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5f8c\uff0c\u60a8\u73fe\u5728\u53ef\u4ee5\u901a\u904e\u4ee5\u4e0b\u65b9\u5f0f\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\uff1a<\/span><\/p>\n<ul>\n<li><span>\u5c07\u5718\u968a\u805a\u96c6\u5728\u4e00\u8d77\u89e3\u6c7a\u7279\u5b9a\u7684\u5ba2\u6236\u969c\u7919\u4e26\u4e86\u89e3\u6838\u5fc3\u5ba2\u6236\u65c5\u7a0b\u8def\u5f91\u3002<\/span><\/li>\n<li><span>\u901a\u904e\u78ba\u5b9a\u95dc\u9375\u6b65\u9a5f\u548c\u6c7a\u7b56\u9ede\u4f86\u5efa\u7acb\u66f4\u5feb\u3001\u66f4\u9ad8\u7684\u5ba2\u6236\u8f49\u5316\u7387\uff0c\u5f9e\u800c\u6700\u5927\u9650\u5ea6\u5730\u6e1b\u5c11\u8ca0\u9762\u5ba2\u6236\u9ad4\u9a57\u3002<\/span><\/li>\n<li><span>\u901a\u904e\u4e86\u89e3\u5ba2\u6236\u5728\u8cfc\u8cb7\u9031\u671f\u5404\u500b\u968e\u6bb5\u7684\u6e9d\u901a\u65b9\u5f0f\u4f86\u63d0\u9ad8\u5ba2\u6236\u4fdd\u7559\u7387\uff0c\u4ee5\u78ba\u4fdd\u6240\u6709\u76f8\u95dc\u65b9\u90fd\u6536\u5230\u6b63\u78ba\u7684\u4fe1\u606f\u3002<\/span><\/li>\n<li><span>\u5141\u8a31\u516c\u53f8\u5728\u7279\u5b9a\u6e20\u9053\u4e2d\u64f4\u5927\u500b\u4eba\u5ba2\u6236\u65c5\u7a0b\u3002<\/span><\/li>\n<li><span>\u4e86\u89e3\u8b58\u5225\u5ba2\u6236\u9032\u5ea6\u548c\u56de\u6b78\u9ede\u6240\u9700\u7684\u6307\u6a19\uff0c\u4ee5\u63d0\u4f9b\u91cd\u65b0\u5438\u5f15\u5ba2\u6236\u7684\u6a5f\u6703\u3002<\/span><\/li>\n<li><span>\u5141\u8a31\u516c\u53f8\u5728\u5176\u5ba2\u6236\u9ad4\u9a57\u6230\u7565\u4e2d\u512a\u5148\u63a1\u53d6\u884c\u52d5\uff0c\u4ee5\u63ed\u793a\u6e20\u9053\u548c\u90e8\u9580\u4e4b\u9593\u7684\u5dee\u8ddd<\/span><\/li>\n<\/ul>\n<h3><span id=\"What_does_it_look_like\"><span>\u5b83\u662f\u4ec0\u9ebc\u6a23\u5b50\u7684\uff1f<\/span><\/span><\/h3>\n<p><span>\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u4f7f\u7528\u8b1b\u6545\u4e8b\u548c\u8996\u89ba\u6548\u679c\u4f86\u8aaa\u660e\u5ba2\u6236\u8207\u7d44\u7e54\u96a8\u6642\u9593\u7684\u95dc\u4fc2\u3002\u9019\u500b\u6545\u4e8b\u662f\u5f9e\u5ba2\u6236\u7684\u89d2\u5ea6\u8b1b\u8ff0\u7684\uff0c\u5b83\u63d0\u4f9b\u4e86\u5c0d\u6574\u500b\u5ba2\u6236\u9ad4\u9a57\u7684\u6d1e\u5bdf\u529b\u3002\u5b83\u53ef\u4ee5\u5e6b\u52a9\u60a8\u7684\u5718\u968a\u66f4\u597d\u5730\u7406\u89e3\u548c\u89e3\u6c7a\u5ba2\u6236\u5728\u9ad4\u9a57\u60a8\u7684\u7522\u54c1\u6216\u670d\u52d9\u6642\u7684\u9700\u6c42\u548c\u75db\u9ede\u3002\u63db\u53e5\u8a71\u8aaa\uff0c\u898f\u5283\u5ba2\u6236\u65c5\u7a0b\u70ba\u60a8\u7684\u4f01\u696d\u63d0\u4f9b\u4e86\u4e00\u500b\u6a5f\u6703\uff0c\u8b93\u60a8\u4e86\u89e3\u60a8\u7684\u54c1\u724c\u5982\u4f55\u9996\u5148\u5438\u5f15\u6f5b\u5728\u5ba2\u6236\uff0c\u7136\u5f8c\u5728\u6574\u500b\u92b7\u552e\u904e\u7a0b\u4e2d\u7684\u4e0d\u540c\u9ede\u63a5\u89f8\u4ed6\u5011\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/understand-customer-journey-map.png\" alt=\"\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 |  \u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\" \/><\/p>\n<p><span>CJM\u7684\u57fa\u672c\u6982\u5ff5<\/span><\/p>\n<p><span>\u5ba2\u6236\u65c5\u7a0b\u662f\u6f5b\u5728\u5ba2\u6236\u901a\u904e\u6240\u6709\u53ef\u7528\u6e20\u9053\u8207\u7522\u54c1\u3001\u54c1\u724c\u6216\u516c\u53f8\u7684\u4e0d\u540c\u63a5\u89f8\u9ede\uff0c\u76f4\u5230\u4ed6\u5b8c\u6210\u6240\u6709\u76ee\u6a19\u884c\u52d5\u7684\u65c5\u7a0b\u3002\u5ba2\u6236\u65c5\u7a0b\u53ef\u80fd\u6301\u7e8c\u5e7e\u500b\u5c0f\u6642\u3001\u5e7e\u5929\u751a\u81f3\u5e7e\u500b\u6708\u3002<\/span><\/p>\n<ul>\n<li><span>\u4e3b\u8981\u76ee\u6a19\u64cd\u4f5c\u662f\u8cfc\u8cb7\u3001\u8a02\u55ae\u6216\u67e5\u8a62\u3002<\/span><\/li>\n<li><span>\u63a5\u89f8\u9ede\u662f\u5ba2\u6236\u8207\u60a8\u7684\u4f01\u696d\u4e4b\u9593\u7684\u4efb\u4f55\u63a5\u89f8\u9ede\uff0c\u5f9e\u7d93\u5178\u5ee3\u544a\uff08\u5546\u696d\u5ee3\u544a\u3001\u96fb\u8996\u6216\u5ee3\u64ad\u7b49\uff09\u5230\u5728\u7dda\u71df\u92b7\u6d3b\u52d5\uff0c\u518d\u5230\u670b\u53cb\u7684\u610f\u898b\u6216\u8a55\u8ad6\u7db2\u7ad9\u4e0a\u7684\u4fe1\u606f\u3002<\/span><\/li>\n<li><span>\u53ef\u7528\u6e20\u9053\uff0c\u4f8b\u5982\u96fb\u8a71\u3001\u7db2\u7d61\u3001\u5206\u652f\u6a5f\u69cb\u3001\u71df\u92b7\u50b3\u64ad\u548c\u670d\u52d9\u4ea4\u4e92\u3002\u5275\u5efa\u5ba2\u6236\u65c5\u7a0b\u5730\u5716<\/span><\/li>\n<\/ul>\n<p><span>\u60a8\u5df2\u7d93\u5f9e\u7db2\u7d61\u5206\u6790\u3001\u71df\u92b7\u5e73\u53f0\u3001CRM \u7cfb\u7d71\u3001\u92b7\u552e\u6578\u64da\u548c\u5176\u4ed6\u4f86\u6e90\u6536\u96c6\u4e86\u6578\u64da\u3002\u7136\u5f8c\u5462\uff1f\u60a8\u9700\u8981\u5c07\u9019\u4e9b\u6578\u64da\u548c\u898b\u89e3\u653e\u5165\u6613\u65bc\u7406\u89e3\u7684\u5716\u5f62\u8868\u793a\uff08\u5730\u5716\uff09\u4e2d\uff0c\u4ee5\u4fbf\u8207\u60a8\u7684\u5718\u968a\u5171\u4eab\u3002\u65c5\u7a0b\u5730\u5716\u53ef\u4ee5\u63a1\u7528\u591a\u7a2e\u5f62\u5f0f\u3002\u4f46\u662f\uff0c\u6700\u7d42\u76ee\u6a19\u59cb\u7d42\u662f\u76f8\u540c\u7684\uff1a\u627e\u5230\u4e26\u89e3\u6c7a\u5ba2\u6236\u7684\u75db\u9ede\u3002<\/span><\/p>\n<h3><span id=\"When_creating_a_customer_journey_map_you_can_ask_yourself_the_following_questions\"><span>\u5275\u5efa\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6642\uff0c\u60a8\u53ef\u4ee5\u554f\u81ea\u5df1\u4ee5\u4e0b\u554f\u984c\u3002<\/span><\/span><\/h3>\n<ul>\n<li><span>\u60a8\u7684\u5ba2\u6236\u662f\u5982\u4f55\u627e\u5230\u60a8\u7684\uff1f<\/span><\/li>\n<li><span>\u5728\u4f7f\u7528\u60a8\u7684\u89e3\u6c7a\u65b9\u6848\u4e4b\u524d\uff0c\u4ed6\u5011\u662f\u5982\u4f55\u89e3\u6c7a\uff08\u6216\u8655\u7406\uff09\u554f\u984c\u7684\uff1f<\/span><\/li>\n<li><span>\u60a8\u8981\u89e3\u6c7a\u7684\u5ba2\u6236\u554f\u984c\u662f\u4ec0\u9ebc\uff1f<\/span><\/li>\n<li><span>\u6216\u8005\u63db\u53e5\u8a71\u8aaa\uff0c\u4f60\u7684\u7522\u54c1\u53ef\u4ee5\u5e6b\u52a9\u7de9\u89e3\u54ea\u4e9b\u5e38\u898b\u554f\u984c\u548c\u75db\u9ede\uff1f<\/span><\/li>\n<li><span>\u5ba2\u6236\u7372\u5f97\u5ba2\u6236\u670d\u52d9\u652f\u6301\u6709\u591a\u5bb9\u6613\uff1f<\/span><\/li>\n<li><span>\u60a8\u5982\u4f55\u52aa\u529b\u63d0\u9ad8\u8de8\u6e20\u9053\u7684\u5ba2\u6236\u53c3\u8207\u5ea6\uff1f<\/span><\/li>\n<li><span>\u5ba2\u6236\u70ba\u60a8\u7684\u7522\u54c1\u6216\u670d\u52d9\u4ed8\u6b3e\u6709\u591a\u5bb9\u6613\uff1f<\/span><\/li>\n<\/ul>\n<p><span>\u65e2\u7136\u60a8\u4e86\u89e3\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u4ee5\u53ca\u5982\u4f55\u5275\u5efa\u5ba2\u6236\u65c5\u7a0b\uff0c\u60a8\u5c31\u53ef\u4ee5\u958b\u59cb\u4f7f\u7528\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u66f4\u597d\u5730\u8207\u5ba2\u6236\u7522\u751f\u5171\u9cf4\uff0c\u5229\u7528\u7528\u6236\u7814\u7a76\u4f86\u8b58\u5225\u7522\u54c1\u65c5\u7a0b\u4e2d\u7684\u6f5b\u5728\u9677\u9631\uff0c\u4e26\u6307\u5c0e\u60a8\u7684\u5718\u968a\u5275\u5efa\u4e00\u500b\u66f4\u9023\u8cab\u3001\u7121\u7e2b\u7684\u7528\u6236\u9ad4\u9a57\uff0c\u7121\u8ad6\u8a72\u9ad4\u9a57\u662f\u5c08\u6ce8\u65bc\u55ae\u4e00\u4ea4\u4e92\u9084\u662f\u8de8\u8d8a\u591a\u500b\u4ea4\u4e92\u6e20\u9053\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Create_a_customer_journey_map\"><strong><span>\u5275\u5efa\u5ba2\u6236\u65c5\u7a0b\u5730\u5716<\/span><\/strong><\/span><\/h3>\n<p><span>\u7576\u60a8\u5617\u8a66\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u6642\uff0c\u91cd\u8981\u7684\u662f\u8981\u50cf\u5ba2\u6236\u4e00\u6a23\u601d\u8003\uff1a\u8003\u616e\u4ed6\u5011\u7684\u89c0\u9ede\u4e26\u5728\u4ed6\u5011\u8207\u60a8\u7684\u65c5\u7a0b\u7684\u6bcf\u500b\u968e\u6bb5\u4e86\u89e3\u4ed6\u5011\u3002\u9019\u5c31\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u7684\u5168\u90e8\u610f\u7fa9\u6240\u5728\u3002<\/span><\/p>\n<p><span>\u4ee5\u4e0b\u662f\u5275\u5efa\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u7684\u56db\u500b\u4e3b\u8981\u6b65\u9a5f\uff1a<\/span><\/p>\n<ol>\n<li><span>\u6536\u96c6\u60a8\u5df2\u77e5\u7684\u6709\u95dc\u7528\u6236\u4ee5\u53ca\u4ed6\u5011\u5982\u4f55\u4f7f\u7528\u60a8\u7684\u7522\u54c1\u6216\u670d\u52d9\u7684\u6240\u6709\u4fe1\u606f<\/span><\/li>\n<li><span>\u901a\u904e\u5c0d\u771f\u5be6\u7528\u6236\u7684\u984d\u5916\u7814\u7a76\uff0c\u78ba\u5b9a\u4fe1\u606f\u5dee\u8ddd\u4e26\u586b\u88dc\u9019\u4e9b\u5dee\u8ddd<\/span><\/li>\n<li><span>\u6839\u64da\u6536\u96c6\u7684\u4fe1\u606f\u5275\u5efa\u7528\u6236\u89d2\u8272<\/span><\/li>\n<li><span>\u4f7f\u7528\u6240\u6709\u9019\u4e9b\u77e5\u8b58\u4f86\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b<\/span><\/li>\n<\/ol>\n<h3 class=\"other-themes text-center\"><span id=\"Explore_more_Customer_Journey_Maps_templates\"><span>\u63a2\u7d22\u66f4\u591a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/h3>\n<p><span>\u53ef\u4ee5\u81ea\u5b9a\u7fa9\u6b64\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\u4ee5\u5275\u5efa\u9069\u5408\u60a8\u9700\u8981\u7684\u8a2d\u8a08\u3002\u60a8\u53ef\u4ee5\u7de8\u8f2f\u5167\u5bb9\u3001\u66ff\u63db\u5716\u50cf\u3001\u66f4\u6539\u984f\u8272\u3001\u6dfb\u52a0\u6216\u522a\u9664\u8a2d\u8a08\u584a\u7b49\u3002<\/span><\/p>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/what-is-customer-journey-map\/\"><img decoding=\"async\" id=\"what-is-customer-journey-map\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f\" src=\"https:\/\/online.visual-paradigm.com\/repository\/images\/20a586ff-fb97-41d4-915f-072f48316a2f\/customer-journey-maps-design\/what-is-customer-journey-map.png?s=360\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f \uff08\u7531 InfoART \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/what-is-customer-journey-map.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u9ed1\u8272\u548c\u85cd\u8272\u5ba2\u6236\u65c5\u7a0b\u5716 (CJM)\"><span class=\"caption-box\"><span>\u9ed1\u8272\u548c\u85cd\u8272\u5ba2\u6236\u65c5\u7a0b\u5716 (CJM)<\/span><\/span><\/p>\n<div title=\"\u9ed1\u8272\u548c\u85cd\u8272\u5ba2\u6236\u65c5\u7a0b\u5716 (CJM)\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/20a586ff-fb97-41d4-915f-072f48316a2f.xml&amp;name=What%20is%20Customer%20Journey%20Map%3F\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u9ed1\u8272\u548c\u85cd\u8272\u5ba2\u6236\u65c5\u7a0b\u5716 (CJM)\"><\/div>\n<div title=\"\u9ed1\u8272\u548c\u85cd\u8272\u5ba2\u6236\u65c5\u7a0b\u5716 (CJM)\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-step-by-step-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-step-by-step-guide\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04 - \u5206\u6b65\u6307\u5357\" src=\"https:\/\/online.visual-paradigm.com\/repository\/images\/2be3e2d5-4a70-41fa-8e0e-99c0afd8f0d8\/customer-journey-maps-design\/customer-journey-mapping-step-by-step-guide.png?s=360\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 - \u5206\u6b65\u6307\u5357\uff08\u7531 InfoART \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-step-by-step-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\u6a21\u677f\"><span class=\"caption-box\"><span>\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2be3e2d5-4a70-41fa-8e0e-99c0afd8f0d8.xml&amp;name=Customer%20Journey%20Mapping%20-%20Step-by-Step%20Guide\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\u6a21\u677f\"><\/div>\n<div title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/why-customer-journey-mapping\/\"><img decoding=\"async\" id=\"why-customer-journey-mapping\" class=\"related-templates-masonry-content lozad aligncenter\" title=\"\u70ba\u4ec0\u9ebc\u8981\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f\" src=\"https:\/\/online.visual-paradigm.com\/repository\/images\/ec026938-029a-46fa-9328-625cd9de65cc\/customer-journey-maps-design\/why-customer-journey-mapping.png?s=360\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u70ba\u4ec0\u9ebc\u8981\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f \uff08\u7531 InfoART \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/why-customer-journey-mapping.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u73fe\u4ee3\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u73fe\u4ee3\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u73fe\u4ee3\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/ec026938-029a-46fa-9328-625cd9de65cc.xml&amp;name=Why%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u73fe\u4ee3\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u73fe\u4ee3\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><a href=\"https:\/\/online.visual-paradigm.com\/infoart\/templates\/customer-journey-maps\/customer-journey-mapping-definitive-guide\/\"><img decoding=\"async\" id=\"customer-journey-mapping-definitive-guide\" class=\"related-templates-masonry-content lozad\" title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u6b0a\u5a01\u6307\u5357\" src=\"https:\/\/online.visual-paradigm.com\/repository\/images\/2657ad12-36dc-4dbe-b99d-666b2684dbbb\/customer-journey-maps-design\/customer-journey-mapping-definitive-guide.png?s=360\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6b0a\u5a01\u6307\u5357\uff08\u7531InfoART\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" data-src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/02\/customer-journey-mapping-definitive-guide.png\" data-loaded=\"true\" \/><\/a><\/p>\n<p class=\"template-caption-front\" title=\"\u7528\u65bc\u6f14\u793a\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u7528\u65bc\u6f14\u793a\u7684\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u7528\u65bc\u6f14\u793a\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2657ad12-36dc-4dbe-b99d-666b2684dbbb.xml&amp;name=Customer%20Journey%20Mapping%20Definitive%20Guide\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u7528\u65bc\u6f14\u793a\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u7528\u65bc\u6f14\u793a\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/understand-customer-journey-map.png?s=360\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5e36\u63d2\u5716\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u5e36\u63d2\u5716\u7684\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u5e36\u63d2\u5716\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/66b47699-b306-44d0-8fc6-5160aedb4be2.xml&amp;name=Understand%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5e36\u63d2\u5716\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u5e36\u63d2\u5716\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/benefits-of-customer-journey-mapping.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u7684\u597d\u8655\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u4f7f\u7528\u5ba2\u6236\u65c5\u7a0b\u5716\u9032\u884c CX \u8a2d\u8a08\"><span class=\"caption-box\"><span>\u4f7f\u7528\u5ba2\u6236\u65c5\u7a0b\u5716\u9032\u884c CX \u8a2d\u8a08<\/span><\/span><\/p>\n<div title=\"\u4f7f\u7528\u5ba2\u6236\u65c5\u7a0b\u5716\u9032\u884c CX \u8a2d\u8a08\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65e537f7-67f2-4919-a7f0-55557d2049ca.xml&amp;name=Benefits%20of%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u4f7f\u7528\u5ba2\u6236\u65c5\u7a0b\u5716\u9032\u884c CX \u8a2d\u8a08\"><\/div>\n<div title=\"\u4f7f\u7528\u5ba2\u6236\u65c5\u7a0b\u5716\u9032\u884c CX \u8a2d\u8a08\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-mapping-tools.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u5de5\u5177\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u57fa\u65bc\u6d41\u7a0b\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u57fa\u65bc\u6d41\u7a0b\u7684\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u57fa\u65bc\u6d41\u7a0b\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/05b30aa2-88f9-4ff4-975e-aac59d2a33e9.xml&amp;name=Customer%20Journey%20Mapping%20Tools\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u57fa\u65bc\u6d41\u7a0b\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u57fa\u65bc\u6d41\u7a0b\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-mapping-template-and-guide.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1a\u6a21\u677f\u548c\u6307\u5357\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5728\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u4e2d\u4f7f\u7528\u5716\u6a19\"><span class=\"caption-box\"><span>\u5728\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u4e2d\u4f7f\u7528\u5716\u6a19<\/span><\/span><\/p>\n<div title=\"\u5728\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u4e2d\u4f7f\u7528\u5716\u6a19\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a3ec5d8f-50c7-476b-a65b-6abf92896cf4.xml&amp;name=Customer%20Journey%20Mapping%3A%20Template%20and%20Guide\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5728\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u4e2d\u4f7f\u7528\u5716\u6a19\"><\/div>\n<div title=\"\u5728\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u4e2d\u4f7f\u7528\u5716\u6a19\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-map-explained.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u89e3\u91cb\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u7aef\u5230\u7aef\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u7aef\u5230\u7aef\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u7aef\u5230\u7aef\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/9be019b7-1884-4d84-a6c7-fe85f5ce16a1.xml&amp;name=Customer%20Journey%20Map%20Explained\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u7aef\u5230\u7aef\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u7aef\u5230\u7aef\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/what-is-customer-journey-mapping.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f \uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u6f02\u4eae\u7684\u7b49\u8ddd\u98a8\u683c\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u6f02\u4eae\u7684\u7b49\u8ddd\u98a8\u683c\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u6f02\u4eae\u7684\u7b49\u8ddd\u98a8\u683c\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65fedf3d-84b2-4eee-a111-7a8d29a7a64a.xml&amp;name=What%20is%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u6f02\u4eae\u7684\u7b49\u8ddd\u98a8\u683c\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u6f02\u4eae\u7684\u7b49\u8ddd\u98a8\u683c\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/simple-customer-journey-map-cjm.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u7c21\u55ae\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 (CJM)\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u86c7\u5f62\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u86c7\u5f62\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u86c7\u5f62\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b93817f5-0a1f-48e1-8e3b-0c76b1fe649a.xml&amp;name=Simple%20Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u86c7\u5f62\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u86c7\u5f62\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/simple-customer-journey-mapping.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/40e19097-925d-477b-b36e-341948d8aeaf.xml&amp;name=Simple%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-map-for-infographic.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f2168975-9928-4c36-af6b-6952339a7636.xml&amp;name=Step-by-Step%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/what-are-customer-journey-maps.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f \uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u3001\u63a5\u89f8\u9ede\"><span class=\"caption-box\"><span>\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u3001\u63a5\u89f8\u9ede<\/span><\/span><\/p>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u3001\u63a5\u89f8\u9ede\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5ab2afe8-bcbb-4648-a681-adb086f60f6d.xml&amp;name=What%20are%20Customer%20Journey%20Maps%3F\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u3001\u63a5\u89f8\u9ede\"><\/div>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u3001\u63a5\u89f8\u9ede\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/how-to-perform-customer-journey-mapping.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5982\u4f55\u57f7\u884c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f \uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u81e8\u3002 \u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u81e8\u3002\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u81e8\u3002 \u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/2f28d25c-da87-4b7a-9d6e-f2d46068f5bf.xml&amp;name=How%20to%20Perform%20Customer%20Journey%20Mapping%3F\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u81e8\u3002 \u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u81e8\u3002 \u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/simple-customer-journey-cjm.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u7c21\u55ae\u5ba2\u6236\u65c5\u7a0b (CJM)\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5e36\u6709\u8def\u5f91\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u5e36\u6709\u8def\u5f91\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u5e36\u6709\u8def\u5f91\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b7a2fd7c-b960-4c1a-8d3f-618170dcd64d.xml&amp;name=Simple%20Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5e36\u6709\u8def\u5f91\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u5e36\u6709\u8def\u5f91\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/simple-customer-journey-map.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u5206\u70ba 5 \u500b\u968e\u6bb5\"><span class=\"caption-box\"><span>\u5ba2\u6236\u65c5\u7a0b\u5716\u5206\u70ba 5 \u500b\u968e\u6bb5<\/span><\/span><\/p>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u5206\u70ba 5 \u500b\u968e\u6bb5\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/30c40d50-27cc-4c72-a13e-650e4abd0243.xml&amp;name=Simple%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u5206\u70ba 5 \u500b\u968e\u6bb5\"><\/div>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u5206\u70ba 5 \u500b\u968e\u6bb5\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-for-infographic.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u8207 CJM \u4e00\u8d77\u5c55\u793a\u5ba2\u6236\u65c5\u7a0b\"><span class=\"caption-box\"><span>\u8207 CJM \u4e00\u8d77\u5c55\u793a\u5ba2\u6236\u65c5\u7a0b<\/span><\/span><\/p>\n<div title=\"\u8207 CJM \u4e00\u8d77\u5c55\u793a\u5ba2\u6236\u65c5\u7a0b\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/7cbee66e-1f65-4fa4-8017-b5ba3ffd3437.xml&amp;name=Customer%20Journey%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u8207 CJM \u4e00\u8d77\u5c55\u793a\u5ba2\u6236\u65c5\u7a0b\"><\/div>\n<div title=\"\u8207 CJM \u4e00\u8d77\u5c55\u793a\u5ba2\u6236\u65c5\u7a0b\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-mapping-for-infographic.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u623f\u5730\u7522\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u623f\u5730\u7522\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u623f\u5730\u7522\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/27313251-75c9-422e-ad23-5c79e7867417.xml&amp;name=Customer%20Journey%20Mapping%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u623f\u5730\u7522\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u623f\u5730\u7522\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-mapping-guide.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6307\u5357\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u6709\u8def\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u6709\u8def\u7684\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u6709\u8def\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/cff38836-4f32-498e-a6ee-e9a393eb831c.xml&amp;name=Customer%20Journey%20Mapping%20Guide\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u6709\u8def\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u6709\u8def\u7684\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/effective-customer-journey-mapping.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u6709\u6548\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u4f7f\u7528 CJM \u6a21\u677f\u898f\u5283\u5ba2\u6236\u9ad4\u9a57\"><span class=\"caption-box\"><span>\u4f7f\u7528 CJM \u6a21\u677f\u898f\u5283\u5ba2\u6236\u9ad4\u9a57<\/span><\/span><\/p>\n<div title=\"\u4f7f\u7528 CJM \u6a21\u677f\u898f\u5283\u5ba2\u6236\u9ad4\u9a57\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/86ba85e5-907c-433b-8ec7-bcfb48bd5f74.xml&amp;name=Effective%20Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u4f7f\u7528 CJM \u6a21\u677f\u898f\u5283\u5ba2\u6236\u9ad4\u9a57\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-mapping-template.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u53ef\u5b9a\u5236\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u53ef\u5b9a\u5236\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u53ef\u5b9a\u5236\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/10c70eb0-1380-4cba-90df-53be7057629e.xml&amp;name=Customer%20Journey%20Mapping%20Template\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u53ef\u5b9a\u5236\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u53ef\u5b9a\u5236\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-template.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u6a21\u677f\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5e36\u6709\u5716\u6a19\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u5e36\u6709\u5716\u6a19\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u5e36\u6709\u5716\u6a19\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/a6f178fd-5256-4a5e-ae80-1b33b55b9858.xml&amp;name=Customer%20Journey%20Template\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5e36\u6709\u5716\u6a19\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u5e36\u6709\u5716\u6a19\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-map-for-infographic.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4fe1\u606f\u5716\u8868\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u4e00\u822c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u4e00\u822c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u4e00\u822c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/65869f56-6465-4db2-8602-223aa4b196c8.xml&amp;name=Customer%20Journey%20Map%20for%20Infographic\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u4e00\u822c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u4e00\u822c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-map-template.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u548c\u63a5\u89f8\u9ede\"><span class=\"caption-box\"><span>\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u548c\u63a5\u89f8\u9ede<\/span><\/span><\/p>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u548c\u63a5\u89f8\u9ede\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/70aa35fe-1585-4f97-9261-13da315f3a2e.xml&amp;name=Customer%20Journey%20Map%20Template\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u548c\u63a5\u89f8\u9ede\"><\/div>\n<div title=\"\u5ba2\u6236\u65c5\u7a0b\u5716\u4e2d\u7684\u968e\u6bb5\u548c\u63a5\u89f8\u9ede\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/1_understand-customer-journey-map.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/00e4fc2e-4397-483f-a365-68984478f066.xml&amp;name=Improve%20Customer%20Experience%20with%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/how-to-perform-customer-journey-mapping.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5982\u4f55\u57f7\u884c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f \uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u5982\u4f55\u9032\u884c\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\uff1f\"><span class=\"caption-box\"><span>\u5982\u4f55\u9032\u884c\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\uff1f<\/span><\/span><\/p>\n<div title=\"\u5982\u4f55\u9032\u884c\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\uff1f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/f34211f7-870c-4a1b-ac58-0e494944b99d.xml&amp;name=Customer%20Journey%20Mapping\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u5982\u4f55\u9032\u884c\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\uff1f\"><\/div>\n<div title=\"\u5982\u4f55\u9032\u884c\u5ba2\u6236\u65c5\u7a0b\u6620\u5c04\uff1f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-cjm.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b (CJM)\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f\"><span class=\"caption-box\"><span>\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f<\/span><\/span><\/p>\n<div title=\"\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/c4dfe4ed-b64b-4424-bfd5-a385c1caa24c.xml&amp;name=Customer%20Journey%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f\"><\/div>\n<div title=\"\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-map-cjm.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 (CJM)\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u57fa\u65bc\u5217\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u57fa\u65bc\u5217\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u57fa\u65bc\u5217\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/b8bff989-003e-4d24-9e3b-601bf529e200.xml&amp;name=Customer%20Journey%20Map%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u57fa\u65bc\u5217\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u57fa\u65bc\u5217\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-mapping-cjm.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 (CJM)\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u57fa\u672c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u57fa\u672c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u57fa\u672c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/1466bcf3-6104-48c2-82f5-1f146fa4ccf0.xml&amp;name=Customer%20Journey%20Mapping%20%28CJM%29\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u57fa\u672c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u57fa\u672c\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/what-is-customer-journey-map-and-why-is-it-important.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4ec0\u9ebc\u662f\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u53ca\u5176\u91cd\u8981\u6027\uff1f \uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u6a6b\u5411\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u6a6b\u5411\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div title=\"\u6a6b\u5411\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/997f50f1-fad8-4e43-b4e8-7b6b1efa69e1.xml&amp;name=What%20is%20Customer%20Journey%20Map%20and%20Why%20is%20It%20Important%3F\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u6a6b\u5411\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\"><\/div>\n<div title=\"\u6a6b\u5411\u5ba2\u6236\u65c5\u7a0b\u5716\u6a21\u677f\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-maps-what-how-why.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 - \u5167\u5bb9\u3001\u65b9\u5f0f\u3001\u539f\u56e0\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u9010\u6b65\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b\u5716\"><span class=\"caption-box\"><span>\u9010\u6b65\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b\u5716<\/span><\/span><\/p>\n<div title=\"\u9010\u6b65\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b\u5716\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/54f9952d-4458-4216-a095-26cf34c584a1.xml&amp;name=Customer%20Journey%20Maps%20-%20What%2C%20How%2C%20Why\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u9010\u6b65\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b\u5716\"><\/div>\n<div title=\"\u9010\u6b65\u7e6a\u88fd\u5ba2\u6236\u65c5\u7a0b\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/understanding-customer-journey-map.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u4e86\u89e3\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u4f7f\u7528\u526a\u8cbc\u756b\u89e3\u91cb CJM \u4e2d\u7684\u968e\u6bb5\"><span class=\"caption-box\"><span>\u4f7f\u7528\u526a\u8cbc\u756b\u89e3\u91cb CJM \u4e2d\u7684\u968e\u6bb5<\/span><\/span><\/p>\n<div title=\"\u4f7f\u7528\u526a\u8cbc\u756b\u89e3\u91cb CJM \u4e2d\u7684\u968e\u6bb5\"><a class=\"edit-template-v1\" href=\"https:\/\/online.visual-paradigm.com\/app\/diagrams\/#infoart:proj=0&amp;type=CustomerJourneyMaps&amp;gallery=\/repository\/5af38508-b42d-4830-9087-01ea13bfd02a.xml&amp;name=Understanding%20Customer%20Journey%20Map\" target=\"_blank\" rel=\"noopener\"><span>\u7de8\u8f2f\u6b64\u5716\u8868<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div title=\"\u4f7f\u7528\u526a\u8cbc\u756b\u89e3\u91cb CJM \u4e2d\u7684\u968e\u6bb5\"><\/div>\n<div title=\"\u4f7f\u7528\u526a\u8cbc\u756b\u89e3\u91cb CJM \u4e2d\u7684\u968e\u6bb5\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/customer-journey-mapping-the-benefits.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 - \u597d\u8655\uff08\u7531 Visual Paradigm 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title=\"\u5f37\u5927\u7684 CX \u5de5\u5177 - \u5ba2\u6236\u65c5\u7a0b\u5730\u5716\"><\/div>\n<div title=\"\u5f37\u5927\u7684 CX \u5de5\u5177 - \u5ba2\u6236\u65c5\u7a0b\u5730\u5716\">\n<hr \/>\n<\/div>\n<div id=\"templates\" class=\"col-xs-12 col-sm-12 col-lg-12 col-md-12\">\n<div class=\"related-templates-masonry-wrapper \">\n<div class=\"infoart-templates-item\">\n<p><img decoding=\"async\" src=\"https:\/\/blog.visual-paradigm.com\/wp-content\/uploads\/2022\/10\/simple-customer-journey-mapping-cjm.png\" alt=\"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\uff1a\u7c21\u55ae\u5ba2\u6236\u65c5\u7a0b\u5730\u5716 (CJM)\uff08\u7531 Visual Paradigm Online \u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u88fd\u4f5c\u8005\u5275\u5efa\uff09\" \/><\/p>\n<p class=\"template-caption-front\" title=\"\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f\"><span class=\"caption-box\"><span>\u7c21\u55ae\u7684\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u6a21\u677f<\/span><\/span><\/p>\n<div 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