{"id":196,"date":"2018-07-26T12:51:15","date_gmt":"2018-07-26T04:51:15","guid":{"rendered":"https:\/\/blog.visual-paradigm.com\/vn\/?p=196"},"modified":"2022-04-14T16:19:55","modified_gmt":"2022-04-14T08:19:55","slug":"itsm-information-management-with-visual-paradigm","status":"publish","type":"post","link":"https:\/\/blog.visual-paradigm.com\/vn\/itsm-information-management-with-visual-paradigm\/","title":{"rendered":"ITSM: Qu\u1ea3n L\u00fd Th\u00f4ng Tin V\u1edbi Visual Paradigm"},"content":{"rendered":"

\"itsm_overview\"<\/a><\/p>\n

Khi n\u00f3i v\u1ec1 Visual Paradigm (\u201cVP\u201d), t\u00f4i kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng h\u1ea7u h\u1ebft ng\u01b0\u1eddi \u0111\u1ecdc s\u1ebd ngay l\u1eadp t\u1ee9c li\u00ean t\u01b0\u1edfng ch\u1ee7 \u0111\u1ec1 v\u1edbi c\u00e1c ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh h\u00f3a ho\u1eb7c m\u00f4 h\u00ecnh h\u00f3a, gi\u1ed1ng nh\u01b0 t\u00f4i.\u00a0V\u00e0 t\u00f4i ngh\u0129 th\u1eadt kh\u00f3 \u0111\u1ec3 kh\u00f4ng l\u00e0m nh\u01b0 v\u1eady.\u00a0D\u00f9 g\u00ec th\u00ec VP c\u0169ng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 l\u1eadp m\u00f4 h\u00ecnh t\u1eebng \u0111o\u1ea1t gi\u1ea3i th\u01b0\u1edfng.<\/span><\/p>\n

Nh\u01b0ng m\u1eb7c d\u00f9 m\u1ecdi th\u1ee9 c\u00f3 v\u1ebb r\u1ea5t r\u00f5 r\u00e0ng \u0111\u1ed1i v\u1edbi \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean, t\u00f4i ngh\u0129 r\u1eb1ng b\u1ea1n c\u00f3 th\u1ec3 ng\u1ea1c nhi\u00ean khi kh\u00e1m ph\u00e1 nh\u1eefng g\u00ec b\u1ea1n s\u1ebd t\u00ecm th\u1ea5y khi ch\u00fang ta b\u1eaft \u0111\u1ea7u \u0111\u00e0o s\u00e2u h\u01a1n m\u1ed9t ch\u00fat v\u1ec1 m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng c\u1ee5 th\u1ec3 h\u01a1n v\u00e0 c\u00f3 th\u1ec3 \u00edt \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp h\u01a1n c\u1ee7a Visual Paradigm.\u00a0M\u1ed9t trong s\u1ed1 \u0111\u00f3 l\u00e0:\u00a0<\/span>qu\u1ea3n l\u00fd th\u00f4ng tin<\/span><\/em>\u00a0.<\/span><\/p>\n

<\/p>\n

‘Qu\u1ea3n l\u00fd th\u00f4ng tin’ l\u00e0 g\u00ec?<\/span><\/span><\/span><\/h1>\n

Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u, h\u00e3y xem nh\u1eefng g\u00ec ch\u00fang ta \u0111ang gi\u1ea3i quy\u1ebft \u1edf \u0111\u00e2y.\u00a0N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n: x\u1eed l\u00fd th\u00f4ng tin, c\u00f3 th\u1ec3 t\u1eeb c\u00e1c ngu\u1ed3n kh\u00e1c nhau v\u00e0 theo nh\u1eefng c\u00e1ch sao cho n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng theo \u00fd mu\u1ed1n c\u1ee7a (c\u00e1c) \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau.\u00a0Nghe c\u00f3 v\u1ebb \u0111\u01a1n gi\u1ea3n, m\u1eb7c d\u00f9 c\u00f3 l\u1ebd h\u01a1i tr\u1eebu t\u01b0\u1ee3ng.\u00a0B\u00e2y gi\u1edd, m\u1eb7c d\u00f9 ch\u00fang ta c\u00f3 th\u1ec3 tranh lu\u1eadn r\u1eb1ng b\u1ea3n th\u00e2n qu\u00e1 tr\u00ecnh l\u1eadp m\u00f4 h\u00ecnh c\u0169ng l\u00e0 m\u1ed9t d\u1ea1ng qu\u1ea3n l\u00fd th\u00f4ng tin m\u00e0 th\u1ef1c ra kh\u00f4ng ph\u1ea3i l\u00e0 h\u01b0\u1edbng t\u00f4i mu\u1ed1n \u0111\u1ec1 c\u1eadp \u1edf \u0111\u00e2y.\u00a0Thay v\u00e0o \u0111\u00f3, ch\u00fang ta s\u1ebd xem x\u00e9t m\u1ed9t s\u1ed1 c\u00e1ch kh\u00e1c nhau m\u00e0 Visual Paradigm cho ph\u00e9p ch\u00fang ta x\u1eed l\u00fd th\u00f4ng tin v\u00e0 s\u1eed d\u1ee5ng n\u00f3 trong c\u00e1c d\u1ef1 \u00e1n c\u1ee7a ch\u00fang ta.<\/span><\/p>\n

B\u1ea1n s\u1ebd nh\u1eadn th\u1ea5y r\u1eb1ng nhi\u1ec1u t\u00ednh n\u0103ng tr\u1edf n\u00ean m\u1edf r\u1ed9ng h\u01a1n d\u1ef1a tr\u00ean phi\u00ean b\u1ea3n Visual Paradigm m\u00e0 b\u1ea1n \u0111ang s\u1eed d\u1ee5ng.<\/span><\/p>\n

B\u00e1o c\u00e1o<\/span><\/span><\/h3>\n

Khi ch\u00fang t\u00f4i \u0111\u00e3 thu th\u1eadp \u0111\u01b0\u1ee3c m\u1ed9t ph\u1ea7n th\u00f4ng tin h\u1ee3p l\u00fd v\u00e0 l\u01b0u tr\u1eef n\u00f3 d\u01b0\u1edbi d\u1ea1ng d\u1eef li\u1ec7u meta, sau \u0111\u00f3 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 cung c\u1ea5p t\u00e0i li\u1ec7u t\u00f9y ch\u1ec9nh \u0111\u1ec3 t\u00f3m t\u1eaft t\u1ea5t c\u1ea3 th\u00f4ng tin ch\u00fang t\u00f4i \u0111\u00e3 thu th\u1eadp cho \u0111\u1ebfn nay,\u00a0<\/span>Doc Composer<\/span><\/a>\u00a0v\u00e0\u00a0<\/span>nh\u00e0 xu\u1ea5t b\u1ea3n Project<\/span><\/a>\u00a0l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tuy\u1ec7t v\u1eddi cho \u0111i\u1ec1u \u0111\u00f3.<\/span><\/p>\n

V\u00ed d\u1ee5\u2026<\/span><\/em>\u00a0B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng tab qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, t\u00f4i c\u00f3 th\u1ec3 \u01b0u ti\u00ean t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng trong s\u01a1 \u0111\u1ed3 Ca s\u1eed d\u1ee5ng c\u1ee7a m\u00ecnh.\u00a0Sau \u0111\u00f3, t\u00f4i thi\u1ebft l\u1eadp m\u1ed9t m\u1eabu t\u00f9y ch\u1ec9nh cho tr\u00ecnh so\u1ea1n th\u1ea3o T\u00e0i li\u1ec7u \u0111\u1ec3 ki\u1ec3m tra t\u1ea5t c\u1ea3 c\u00e1c s\u01a1 \u0111\u1ed3 Use Case c\u1ee7a t\u00f4i v\u00e0 t\u00f3m t\u1eaft nh\u1eefng s\u01a1 \u0111\u1ed3 c\u00f3 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean cao tr\u1edf l\u00ean.\u00a0Sau \u0111\u00f3, th\u00f4ng tin \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c nh\u00f3m nh\u00e0 ph\u00e1t tri\u1ec3n s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u01b0a ra m\u1ed9t s\u1ed1 kh\u00eda c\u1ea1nh c\u1ee5 th\u1ec3 c\u1ee7a d\u1ef1 \u00e1n m\u00e0 sau \u0111\u00f3 h\u1ecd c\u00f3 th\u1ec3 \u01b0u ti\u00ean cao h\u01a1n trong chu k\u1ef3 ph\u00e1t tri\u1ec3n c\u1ee7a m\u00ecnh.<\/span><\/p>\n

V\u00e0 ph\u1ea7n t\u1ed1t nh\u1ea5t \u1edf \u0111\u00e2y l\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho g\u1ea7n nh\u01b0 m\u1ecdi ph\u1ea7n t\u1eed m\u00f4 h\u00ecnh trong (c\u00e1c) d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n.<\/span><\/p>\n

Nh\u01b0ng c\u00f2n nhi\u1ec1u\u2026<\/span><\/em><\/p>\n

ITSM<\/span><\/span><\/h1>\n

ITSM, hay Qu\u1ea3n l\u00fd D\u1ecbch v\u1ee5 C\u00f4ng ngh\u1ec7 Th\u00f4ng tin, l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng gi\u00fap thi\u1ebft k\u1ebf, l\u1eadp k\u1ebf ho\u1ea1ch, cung c\u1ea5p, v\u1eadn h\u00e0nh v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c d\u1ecbch v\u1ee5 CNTT, th\u01b0\u1eddng l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng ty s\u1eed d\u1ee5ng \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.\u00a0N\u00f3 l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c x\u1eed l\u00fd th\u00f4ng tin tr\u1eebu t\u01b0\u1ee3ng h\u01a1n nhi\u1ec1u v\u00e0 n\u00f3i chung s\u1eed d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn qu\u1ea3n l\u00fd nhi\u1ec1u h\u01a1n l\u00e0 k\u1ef9 thu\u1eadt.\u00a0V\u00e0 n\u00f3 c\u0169ng l\u00e0 th\u1ee9 m\u00e0 Visual Paradigm h\u1ed7 tr\u1ee3 v\u00e0 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd.<\/span><\/p>\n

S\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh, t\u1eeb trong b\u1ed1i c\u1ea3nh c\u1ee7a Visual Paradigm, l\u00e0 tr\u1ecdng t\u00e2m c\u1ee7a d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n s\u1ebd chuy\u1ec3n t\u1eeb m\u1ed9t t\u00ecnh hu\u1ed1ng m\u00e0 th\u00f4ng tin th\u01b0\u1eddng \u0111\u01b0\u1ee3c thu th\u1eadp theo c\u00e1ch ph\u1ee5 (ngh\u0129 v\u1ec1 th\u00f4ng tin \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef d\u01b0\u1edbi d\u1ea1ng si\u00eau d\u1eef li\u1ec7u) sang m\u1ed9t quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u00e0 th\u00f4ng tin qu\u1ea3n l\u00fd s\u1ebd tr\u1edf th\u00e0nh m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n (ho\u1eb7c giai \u0111o\u1ea1n hi\u1ec7n t\u1ea1i c\u1ee7a n\u00f3).<\/span><\/p>\n

Quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn th\u00f4ng qua<\/span><\/span><\/h2>\n

T\u1ea5t nhi\u00ean l\u00e0 c\u00f3 m\u1ed9t ch\u00fat v\u1ea5n \u0111\u1ec1.\u00a0B\u1edfi v\u00ec b\u1ea1n b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00e2u, v\u00e0 nh\u01b0 th\u1ebf n\u00e0o?\u00a0V\u00e0 ngay c\u1ea3 khi b\u1ea1n quy\u1ebft \u0111\u1ecbnh t\u1ef1 chia nh\u1ecf m\u1ecdi th\u1ee9\u2026 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea7n b\u1eaft \u0111\u1ea7u thu th\u1eadp th\u00f4ng tin, nh\u01b0ng b\u1ea5t k\u1ef3 chi ti\u1ebft c\u1ee5 th\u1ec3 n\u00e0o, c\u00f3 th\u1ec3 l\u00e0 m\u1ee5c ti\u00eau ho\u1eb7c chuy\u00ean m\u00f4n c\u1ee5 th\u1ec3 c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc?<\/span><\/p>\n

Ch\u00e0, \u0111\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao Visual Paradigm cung c\u1ea5p cho ch\u00fang t\u00f4i t\u00ednh n\u0103ng quy tr\u00ecnh H\u01b0\u1edbng d\u1eabn th\u00f4ng qua;\u00a0m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ho\u00e0n to\u00e0n ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n \u0111\u00e3 \u0111\u1eb7t ra hi\u1ec7n t\u1ea1i v\u00e0 s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n trong to\u00e0n b\u1ed9 quy tr\u00ecnh.\u00a0M\u1eb7c d\u00f9 Visual Paradigm s\u1ebd h\u01b0\u1edbng b\u1ea1n \u0111i \u0111\u00fang h\u01b0\u1edbng, nh\u01b0ng b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd b\u1ecb bu\u1ed9c ph\u1ea3i tu\u00e2n theo c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee5 th\u1ec3 \u0111\u00f3 (m\u1eb7c d\u00f9 r\u00f5 r\u00e0ng b\u1ea1n n\u00ean l\u00e0m nh\u01b0 v\u1eady).<\/span><\/p>\n

\"itm_project\"<\/a><\/p>\n

\u1ede \u0111\u00e2y t\u00f4i \u0111\u00e3 b\u1eaft \u0111\u1ea7u m\u1ed9t s\u1ed1 th\u1ee7 t\u1ee5c ITSM c\u00f3 s\u1eb5n: quy tr\u00ecnh qu\u1ea3n l\u00fd d\u1ef1 \u00e1n.\u00a0To\u00e0n b\u1ed9 v\u00f2ng \u0111\u1eddi bao g\u1ed3m n\u0103m y\u1ebfu t\u1ed1 c\u1ee5 th\u1ec3, c\u0169ng \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb ng\u1eafn g\u1ecdn trong bi\u1ec3u t\u01b0\u1ee3ng c\u1ee7a b\u00e0i vi\u1ebft n\u00e0y:<\/span><\/p>\n

    \n
  1. Nh\u1eadn d\u1ea1ng – Ki\u1ec3m tra xem d\u1ef1 \u00e1n c\u00f3 n\u00ean \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u hay kh\u00f4ng.<\/span><\/li>\n
  2. Kh\u1edfi x\u01b0\u1edbng – Ch\u1ec9 \u0111\u1ecbnh m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd, ng\u01b0\u1eddi sau \u0111\u00f3 c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi c\u1ee7a d\u1ef1 \u00e1n.<\/span><\/li>\n
  3. L\u1eadp k\u1ebf ho\u1ea1ch – X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1ef1 \u00e1n s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n.<\/span><\/li>\n
  4. Th\u1ef1c thi v\u00e0 Ki\u1ec3m so\u00e1t – B\u1eaft \u0111\u1ea7u c\u00f4ng vi\u1ec7c!\u00a0T\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 \u0111ang \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u1edf \u0111\u00e2y.<\/span><\/li>\n
  5. K\u1ebft th\u00fac – T\u00e0i li\u1ec7u chuy\u00ean m\u00f4n thu \u0111\u01b0\u1ee3c t\u1eeb d\u1ef1 \u00e1n v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00e0i li\u1ec7u n\u00e0y \u0111\u01b0\u1ee3c duy tr\u00ec.<\/span><\/li>\n<\/ol>\n

    N\u0103m b\u01b0\u1edbc kh\u00e1c nhau, khi \u0111\u01b0\u1ee3c l\u00e0m theo, s\u1ebd cho ph\u00e9p b\u1ea1n cung c\u1ea5p th\u00f4ng tin v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ea1o n\u00ean m\u1ee5c c\u1ee5 th\u1ec3 \u0111\u00f3, sau \u0111\u00f3 th\u00f4ng tin n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c t\u1eadp h\u1ee3p l\u1ea1i v\u1edbi nhau trong t\u00e0i li\u1ec7u Word \u0111\u1ec3 t\u1ea1o c\u01a1 s\u1edf cho d\u1ef1 \u00e1n cu\u1ed1i c\u00f9ng c\u1ee7a b\u1ea1n.<\/span><\/p>\n

    \"itm_deliverable\"<\/a><\/p>\n

    \u0110\u1ebfn \u0111\u00e2y, t\u00f4i \u0111\u00e3 ho\u00e0n th\u00e0nh b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean (Nh\u1eadn d\u1ea1ng) v\u00e0 b\u00e2y gi\u1edd t\u00f4i \u0111\u00e3 s\u1eb5n s\u00e0ng t\u1ef1 \u0111\u1ed9ng t\u1ea1o m\u1ed9t trong b\u1ed1n t\u00e0i li\u1ec7u s\u1ebd cung c\u1ea5p t\u1ea5t c\u1ea3 th\u00f4ng tin li\u00ean quan c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 (l\u1ea1i) \u0111\u00e1nh gi\u00e1 m\u1ed9t ph\u1ea7n c\u1ee5 th\u1ec3 trong d\u1ef1 \u00e1n c\u1ee7a t\u00f4i.<\/span><\/p>\n

    Quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ed9c \u0111\u00e1o<\/span><\/span><\/h3>\n

    \u0110i\u1ec1u l\u00e0m cho quy tr\u00ecnh l\u00e0m vi\u1ec7c n\u00e0y tr\u1edf n\u00ean \u0111\u1ed9c \u0111\u00e1o l\u00e0 b\u1ea1n s\u1ebd ho\u00e0n to\u00e0n t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p th\u00f4ng tin c\u1ea7n thi\u1ebft theo m\u1ed9t th\u1ee9 t\u1ef1 c\u1ee5 th\u1ec3, sau \u0111\u00f3 Visual Paradigm s\u1ebd thu th\u1eadp t\u1ea5t c\u1ea3 c\u00e1c ph\u1ea7n \u0111\u1ec3 t\u1ea1o t\u00e0i li\u1ec7u.<\/span><\/p>\n

    D\u1ef1 \u00e1n c\u1ee7a b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u\u00a0<\/span>v\u00e0<\/span><\/em>\u00a0cam k\u1ebft sau m\u1ed7i b\u01b0\u1edbc ri\u00eang l\u1ebb, \u0111i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00f4ng c\u00f3 d\u1eef li\u1ec7u n\u00e0o c\u00f3 th\u1ec3 b\u1ecb m\u1ea5t do tai n\u1ea1n (v\u1ec1 c\u01a1 b\u1ea3n b\u1ea1n \u0111ang duy tr\u00ec m\u1ed9t b\u1ea3n sao l\u01b0u tr\u00ean \u0111\u00e1m m\u00e2y).<\/span><\/p>\n

    M\u1ed9t kh\u00eda c\u1ea1nh kh\u00e1c m\u00e0 c\u00e1 nh\u00e2n t\u00f4i cho l\u00e0 r\u1ea5t th\u00fa v\u1ecb l\u00e0 th\u1ef1c t\u1ebf l\u00e0 m\u1eb7c d\u00f9 quy tr\u00ecnh l\u00e0m vi\u1ec7c ITSM ho\u1ea1t \u0111\u1ed9ng h\u01a1i t\u00e1ch bi\u1ec7t v\u1edbi c\u00e1c t\u00e1c v\u1ee5 th\u00f4ng th\u01b0\u1eddng c\u1ee7a b\u1ea1n trong m\u1ed9t d\u1ef1 \u00e1n Visual Paradigm, to\u00e0n b\u1ed9 m\u1ecdi th\u1ee9 v\u1eabn c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng c\u00f9ng t\u1ed3n t\u1ea1i.<\/span><\/p>\n

    V\u00ed d\u1ee5: sau khi ho\u00e0n th\u00e0nh quy tr\u00ecnh qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh, t\u00f4i c\u00f3 th\u1ec3 nh\u1eadp t\u1ea5t c\u1ea3 th\u00f4ng tin m\u00e0 t\u00f4i \u0111\u00e3 thu th\u1eadp v\u00e0 nh\u1eadp th\u00f4ng tin \u0111\u00f3 v\u00e0o quy tr\u00ecnh c\u00f4ng vi\u1ec7c l\u1eadp m\u00f4 h\u00ecnh Visual Paradigm th\u00f4ng th\u01b0\u1eddng c\u1ee7a m\u00ecnh.\u00a0V\u00e0 b\u1edfi v\u00ec t\u1ea5t c\u1ea3 c\u00e1c t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c t\u1ea1o l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a ch\u00ednh d\u1ef1 \u00e1n, t\u00f4i lu\u00f4n c\u00f3 th\u1ec3 th\u00eam t\u00e0i li\u1ec7u tham kh\u1ea3o b\u1ea5t c\u1ee9 khi n\u00e0o t\u00f4i c\u1ea7n.<\/span><\/p>\n

    \"itm_projectbrowser\"<\/a><\/p>\n

    M\u1eb7c d\u00f9 quy tr\u00ecnh l\u00e0m vi\u1ec7c ITSM t\u1ed3n t\u1ea1i trong d\u1ef1 \u00e1n n\u00e0y, t\u00f4i v\u1eabn c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c tr\u00ean c\u00e1c ph\u1ea7n kh\u00e1c c\u1ee7a d\u1ef1 \u00e1n, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u00f4 h\u00ecnh h\u00f3a ho\u1eb7c c\u00e1c nhi\u1ec7m v\u1ee5 li\u00ean quan kh\u00e1c.\u00a0T\u00f4i th\u1eadm ch\u00ed c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng tr\u00ecnh t\u1ed5ng h\u1ee3p t\u00e0i li\u1ec7u \u0111\u1ec3 t\u1ea1o t\u00e0i li\u1ec7u d\u1ef1a tr\u00ean s\u01a1 \u0111\u1ed3 c\u1ee7a t\u00f4i v\u00e0 c\u00e1c si\u00eau d\u1eef li\u1ec7u t\u00f9y ch\u1ecdn kh\u00e1c.<\/span><\/p>\n

    V\u00e0 \u0111i\u1ec1u \u0111\u00f3 k\u1ebft th\u00fac ph\u1ea7n n\u00e0y\u2026<\/span><\/em><\/p>\n

    \u0110\u00e2y l\u00e0 ph\u1ea7n \u0111\u1ea7u ti\u00ean c\u1ee7a lo\u1ea1t b\u00e0i, trong \u0111\u00f3 t\u00f4i s\u1ebd gi\u1ea3i th\u00edch th\u00eam v\u1ec1 m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng d\u1ef1a tr\u00ean ITSM do Visual Paradigm cung c\u1ea5p.\u00a0Trong ph\u1ea7n n\u00e0y, b\u1ed1i c\u1ea3nh h\u01b0\u1edbng \u0111\u1ebfn th\u00f4ng tin v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n nhi\u1ec1u h\u01a1n, trong c\u00e1c ph\u1ea7n sau, ch\u00fang t\u00f4i s\u1ebd \u0111i\u1ec1u tra c\u00e1c kh\u00eda c\u1ea1nh c\u1ee5 th\u1ec3 kh\u00e1c m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng li\u00ean k\u1ebft ngay v\u1edbi Visual Paradigm.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Khi n\u00f3i v\u1ec1 Visual Paradigm (\u201cVP\u201d), t\u00f4i kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng h\u1ea7u h\u1ebft ng\u01b0\u1eddi \u0111\u1ecdc s\u1ebd ngay l\u1eadp t\u1ee9c li\u00ean t\u01b0\u1edfng ch\u1ee7 \u0111\u1ec1 v\u1edbi c\u00e1c ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh h\u00f3a ho\u1eb7c m\u00f4 h\u00ecnh h\u00f3a, gi\u1ed1ng nh\u01b0 t\u00f4i.\u00a0V\u00e0 t\u00f4i ngh\u0129 th\u1eadt kh\u00f3 \u0111\u1ec3 kh\u00f4ng l\u00e0m nh\u01b0 v\u1eady.\u00a0D\u00f9 g\u00ec th\u00ec VP c\u0169ng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 l\u1eadp m\u00f4 […]<\/p>\n","protected":false},"author":5,"featured_media":186,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[4],"tags":[22,21,19,20,9],"class_list":["post-196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agile-development","tag-enterprise-edition","tag-guide-through-process","tag-information-management","tag-itsm","tag-project-management","loop-entry","clr"],"yoast_head":"\nITSM: Qu\u1ea3n L\u00fd Th\u00f4ng Tin V\u1edbi Visual Paradigm - Visual Paradigm Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.visual-paradigm.com\/vn\/itsm-information-management-with-visual-paradigm\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM: Qu\u1ea3n L\u00fd Th\u00f4ng Tin V\u1edbi Visual Paradigm - Visual Paradigm Blog\" \/>\n<meta property=\"og:description\" content=\"Khi n\u00f3i v\u1ec1 Visual Paradigm (\u201cVP\u201d), t\u00f4i kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng h\u1ea7u h\u1ebft ng\u01b0\u1eddi \u0111\u1ecdc s\u1ebd ngay l\u1eadp t\u1ee9c li\u00ean t\u01b0\u1edfng ch\u1ee7 \u0111\u1ec1 v\u1edbi c\u00e1c ng\u00f4n ng\u1eef m\u00f4 h\u00ecnh h\u00f3a ho\u1eb7c m\u00f4 h\u00ecnh h\u00f3a, gi\u1ed1ng nh\u01b0 t\u00f4i.\u00a0V\u00e0 t\u00f4i ngh\u0129 th\u1eadt kh\u00f3 \u0111\u1ec3 kh\u00f4ng l\u00e0m nh\u01b0 v\u1eady.\u00a0D\u00f9 g\u00ec th\u00ec VP c\u0169ng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 l\u1eadp m\u00f4 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.visual-paradigm.com\/vn\/itsm-information-management-with-visual-paradigm\/\" \/>\n<meta property=\"og:site_name\" content=\"Visual Paradigm Blog\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-26T04:51:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-14T08:19:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2018\/07\/itsm_overview.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"480\" \/>\n\t<meta property=\"og:image:height\" content=\"314\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Peter Looyenga\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"Peter Looyenga\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.visual-paradigm.com\/vn\/itsm-information-management-with-visual-paradigm\/\",\"url\":\"https:\/\/blog.visual-paradigm.com\/vn\/itsm-information-management-with-visual-paradigm\/\",\"name\":\"ITSM: Qu\u1ea3n L\u00fd Th\u00f4ng Tin V\u1edbi Visual Paradigm - 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Qu\u1ea3n l\u00fd th\u00f4ng tin trong Visual Paradigm<\/span><\/span><\/h2>\n

V\u1ec1 c\u1ed1t l\u00f5i, n\u00f3 \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c phi\u00ean b\u1ea3n, Visual Paradigm cung c\u1ea5p cho ch\u00fang ta s\u01a1 \u0111\u1ed3 Ph\u00e2n t\u00edch V\u0103n b\u1ea3n.\u00a0\u0110\u00e2y l\u00e0 m\u1ed9t con \u0111\u01b0\u1eddng r\u1ea5t th\u1eb3ng v\u1ec1 ph\u00eda tr\u01b0\u1edbc c\u00f3 th\u1ec3 gi\u00fap ch\u00fang t\u00f4i b\u1eaft \u0111\u1ea7u c\u00e1c d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh;\u00a0V\u1ec1 c\u01a1 b\u1ea3n, n\u00f3 cho ph\u00e9p ch\u00fang t\u00f4i l\u1ea5y m\u1ed9t ph\u1ea7n t\u1eed v\u0103n b\u1ea3n, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u1ed9t b\u00e1o c\u00e1o v\u1ec1 \u0111i\u1ec1u g\u00ec \u0111\u00f3, tr\u00edch xu\u1ea5t th\u1ee7 c\u00f4ng c\u00e1c \u0111o\u1ea1n th\u00f4ng tin m\u00e0 ch\u00fang t\u00f4i mu\u1ed1n h\u00ecnh dung v\u00e0 sau \u0111\u00f3 nh\u1eadp ch\u00fang d\u01b0\u1edbi d\u1ea1ng ph\u1ea7n t\u1eed m\u00f4 h\u00ecnh ho\u1eb7c c\u00e1c m\u1ee5c \u1ee9ng vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng sau n\u00e0y.<\/span><\/p>\n

Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp tr\u01b0\u1edbc \u0111\u00e2y, t\u00f4i s\u1ebd b\u1ecf qua ch\u00ednh qu\u00e1 tr\u00ecnh l\u1eadp m\u00f4 h\u00ecnh nh\u01b0ng \u0111i\u1ec1u tr\u1edf n\u00ean quan tr\u1ecdng ngay l\u1eadp t\u1ee9c l\u00e0 kh\u1ea3 n\u0103ng th\u00eam si\u00eau d\u1eef li\u1ec7u v\u00e0o h\u1ea7u h\u1ebft c\u00e1c ph\u1ea7n t\u1eed m\u00f4 h\u00ecnh c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/p>\n

\"Actor_properties\"<\/a>Trong \u1ea3nh ch\u1ee5p m\u00e0n h\u00ecnh b\u00ean ph\u1ea3i, t\u00f4i \u0111\u00e3 m\u1edf th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt cho ph\u1ea7n t\u1eed m\u00f4 h\u00ecnh t\u00e1c nh\u00e2n nh\u01b0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong bi\u1ec3u \u0111\u1ed3 Tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng.\u00a0Tab qu\u1ea3n l\u00fd d\u1ef1 \u00e1n cho ph\u00e9p t\u00f4i nhanh ch\u00f3ng ch\u1ecdn c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc, sau \u0111\u00f3 c\u00f3 th\u1ec3 gi\u00fap t\u00f4i s\u1eed d\u1ee5ng n\u00f3 sau n\u00e0y.\u00a0Th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt r\u00f5 r\u00e0ng c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh ho\u00e0n to\u00e0n.<\/span><\/p>\n

T\u1ea5t nhi\u00ean, ch\u00fang t\u00f4i kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n ch\u1ec9 s\u1eed d\u1ee5ng c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc.\u00a0C\u00e1c tab ‘Nh\u1eadn x\u00e9t’ v\u00e0 ‘Gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c g\u1eafn th\u1ebb’ \u0111\u1ec1u l\u00e0 nh\u1eefng n\u01a1i tuy\u1ec7t v\u1eddi \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin c\u1ee5 th\u1ec3 (t\u00f9y ch\u1ec9nh) v\u1ec1 ch\u00ednh ph\u1ea7n t\u1eed \u0111\u00f3.<\/span><\/p>\n