Emotional intelligence (otherwise known as emotional quotient or EQ) is one of the most influential ideas in business in recent years. The idea is that managers’ ability to understand and control the emotions of themselves and those around them will determine better business performance.
The model consists ofIn other words, emotional intelligence is the ability to recognize and understand the emotional states of one’s own and others, and use this information to solve problems and regulate behavior. In a sense, emotional intelligence is related to the ability to understand, control, and use emotions. five dimensions:
These components are made up of 15 sub-components: